My wife and I dined at Buckley's on Poplar for the first time last week. Not only was the food unacceptable but the Management response to the situation was horrific! I usually do not take the time and effort to submit a restaurant review but our experience needs to be known. When we entered the restaurant, we were greeted warmly and seated quickly. The restaurant was not busy at 7:30pm... only four tables occupied so we were a little skeptical but decided to give it a try anyway. We are regulars at Andrew Michael's Italian Kitchen, River Oaks Restaurant, Acorn, and Folk's Folly's but decided to try something other than our usual dining spot. *BIG MISTAKE*! I ordered the chopped steak with mushroom sauce and my wife ordered a grilled chicken salad. The entrees were on the table in about 7 minutes so not much time or attention went into the preparation. I must say I have had better chopped steak at Piccadilly Cafeteria! As my wife begin eating her salad, she noticed a LONG BLACK CURLY HAIR in the middle of her salad. We immediately brought it to the attention of the server who stated "sorry, can I get you something else?" Needless to say my wife had lost her appetite and did not want to order anything else. The waitress stated she would mention it to the Manager but he did not take the time to come to our table to offer an apology or anything else. We left hungry and disappointed. The next day I contacted the owner of Buckley's - Ken. He was non-apologetic about the situation as well as condescending and stated he had regular customer's who ate at Buckley's weekly and he was not concerned about "a single hair in a salad." Really? I would suffice it to say he needs to brush up on his customer service skills and he should know by now how very important it is to take care of EVERY customer. Eat here at your own risk!!!
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