Let me start with the good:
My room was really spacious. I had booked a queen loft and I had plenty of space to do work outside of the bedroom area. I could have comfortably stayed in this room for a week if I had to. The breakfast provided in the morning had good variety and staff kept the items replenished. The morning staff was very friendly and present. The location is perfect - within walking distance to all the attractions of downtown Memphis and within walking distance to the City offices (for others who are there on business).
Now the not-so-good:
I arrived just after 8:00 pm and I pulled into the valet area but it took a few minutes for someone to greet me. I had all of my luggage out of the car by the time the valet was able to get my keys. He was very attentive after that as there was no one at the front desk. I waited close to 10 minutes while the valet attempted to reach the front desk clerk. This was a business trip for me and I was on a tight schedule so I was slightly agitated by the wait. Once the clerk came downstairs he was also very friendly and attentive.
My first room appeared fine. I did a quick unpacking to change clothes for a dinner meeting and when I went to hang my toiletry bag on the back of the door in the bathroom I discovered a used towel hanging there. I didn't have much time so I threw the towel on the floor and informed the desk clerk on my way out what had happened. I was concerned that the room had not been cleaned between guests, but simply cleaned for a continued stay but did not expect anything other than the towel to be removed. He did offer to allow me to change rooms when I returned from dinner and I did so. The second room appeared to be clean.
When I woke up in the morning I found not only my bill but the bill of my neighbor under my door.
This was a nicely renovated historic building with a lot of potential, but my trip would have been more pleasant without the inconveniences.
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- Also Known As:
- Residence Inn Memphis Downtown Hotel Memphis
- Memphis Residence Inn