I stayed at this hotel in the Spring of 2014. There were a lot of reviews stating issues with security and condensation so I was apprehensive as I did not want to stay somewhere unsafe nor in a place that has water related issues that can come with condensation such as mildew and mold due to personal safety and health reasons. During my stay there were no such related issues with my experience at the Hilton. The front check in staff were professional, polite and efficient, the security staff were friendly and welcoming to guests, and staff cleaning the rooms were helpful and assisting. The room was clean, relaxing, with some nice features such as full mirror, decent closet space, coffee or tea maker, ironing supplies, and a hair dyer. A nice added bonus was it had a fun view overlooking a duck pond and the pool, however if you are afraid of heights it may not be the best place for you as the windows cover the whole outside wall as this hotel as the Hilton is in the shape of a glass tower. The room is not set up with any sources of food prep or storage such as a microwave or refrigerator. I was able to connect to the wifi network the next day after the first night I had some difficulty on one of my devices however my phone was not able to ever connect successfully. A noted drawback was the rooms were not very insulated for sounds you could hear water running and doors slamming from adjacent rooms so this may not be a good option if you are a light sleeper or your kids tend to get a little wild and loud. The location was convenient to the location of my event in Midtown and it was easy to get downtown for some fun on Beale Street. There were great options for places to eat right down the road. I never felt uncomfortable or in fear for my safety. The only thing I have to say is the lack of follow up with the email I sent the manager regarding my initial concerns and the staff whom pressed me to fill out the rewards card did not follow up with placing the rewards card under my door as stated they would. Overall I would recommend this hotel finding the price a value that was comparable to what I was expecting out of a typical hotel stay. If you want extra thrills and services you may want to go to a more luxurious and expensive hotel chain.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.