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Hilton Memphis: Traveler Reviews

3.5 of 5
939 Ridge Lake Boulevard, Memphis, TN 38120
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Hilton Memphis
Ranked #45 of 134 hotels in Memphis
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333 reviews from our community

Traveler rating
    70
    103
    75
    50
    35
See reviews for
Families
51
 
Couples
72
 
Solo
30
 
Business
131
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
clemson, sc
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Expected better from a Hilton”
3 of 5 stars Reviewed February 20, 2013

I recently stayed two nights at the Memphis Hilton. The lobby is impressive and staff at the front desk was welcoming. Abdul got our luggage and was happy to show us to our rooms. From there I was disappointed; the room smelled stale, like it had been a smoking room in a previous life. The carpet had stains and felt dirty. The outer sink area was nice, but the tub area was in need of refurb. I did love the floor to ceiling, wall to wall window that overlooked...the ceiling of the conference center. Request a higher floor for magnificent views! Restaurant was fine, though understaffed at breakfast; there needs to be a grab-and-go or a coffee shop for quick breakfast and lunch options. Conference facilities were nice and staff was hardworking and friendly.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask tigerlily93 about Hilton Memphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this review
March 11, 2013
Thank you for the comments about our lobby and staff. We are pleased that you mentioned Abdul by name. We also appreciated the constructive comments about our guest rooms. We have taken positive action to make the corrections that you mentioned.

Bill Spencer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Customer service is the best of any hotel I've stayed.”
4 of 5 stars Reviewed February 18, 2013 via mobile

My wife and I stay for two nights, from the time we pulled up to the front door we knew we were staying at a very professional business. The doormen greeted us warmly even though it was very cold outside. The front desk staff were very friendly and informative on what the hotel and area had to offer. The housekeepers had great pride in the cleanliness of the room. The hotel was a bit hard to get to but that is just something the hotel has no control of. Once you do arrive it is worth the trip!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RWillisII about Hilton Memphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this review
March 1, 2013
Thanks for your comment that we gave the "best customer service of any hotel you have ever stayed". That inspires us all to do better and we will share your comments with our team.
Bill Spencer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
“Good service makes this large hotel seem friendly”
4 of 5 stars Reviewed February 15, 2013

I spent one night at this hotel and found it to be typical of most large convention style hotels. The hotel itself is older and the rooms are on the small side. For the age of the property it is in great shape.

I did find the staff was very friendly and service oriented. The concierge lounge was very nice and had a nice food selection as opposed to some hotels that treat this as an afterthought.

It is a bit of a walk from the parking and if you have a roller bag you will have to lift it up several steps as they have not provided for this.

I would recommend it for business/convention travelers.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by Sherpa2286 for Memphis
Ask Sherpa2286 about Hilton Memphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this review
March 1, 2013
Thank you for your comment about about our hotel being in great shape....more importantly thank you for the comments on our staff's service.
Bill Spencer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeville, MN
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Horrible service”
1 of 5 stars Reviewed February 14, 2013

The room was fine (nothing special) but the service was horrible. I left something in one of the drawers and had to call a million times to get anywhere. Then they told me it wasn't found, and I'm 100% sure that is where I left it. Very irritating that no one got back to me and they couldn't return my item.

The room service food wasn't good and was expensive. And they charged for wifi. Nothing great about this place and lots of negatives. Definitely wouldn't stay there again.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask JennyXOXO about Hilton Memphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this review
March 11, 2013
Thank you for your feedback. We have reviewed your comments on lost and found with our team. We will use your comments to ensure we are diligent in returning calls and doing the best we can to communicate with our guests.

Bill Spencer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Cincinnati
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
“Nice Stay”
4 of 5 stars Reviewed February 7, 2013

Very comfortable, clean and nice. A room for two was great in that the shower was private and there were 2 mirror areas to get ready. Perfect for female travelers!! The beds were comfy and clean. No complaints. The business areas were nice as well. Hotel food was mediocre that's my only complaint.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Christy E about Hilton Memphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Memphis

Also Known As:
Hilton Memphis Hotel
Hilton Memphis Hotel Memphis
Hilton Hotel Memphis
Memphis Hilton Hotel
Memphis Hilton
Address: 939 Ridge Lake Boulevard, Memphis, TN 38120
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 134 hotels in Memphis
Price Range: $$
Hotel Class:3.5 star (3.5*)
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