We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best Hotel Ever” 5 of 5 stars
Review of Holiday Inn Express Memphis Southwind

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Holiday Inn Express Memphis Southwind to your Saves list
Holiday Inn Express Memphis Southwind
2.5 of 5 Hotel   |   4068 Stansell Court, Memphis, TN 38125   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #20 of 134 Hotels in Memphis
Jackson, Tennessee, United States
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
“Best Hotel Ever”
5 of 5 stars Reviewed May 10, 2013

During Memphis in May, the hotel was sold out the night before and when we called about 11:00 am to see about checking in earlier, we were told that they would put someone at cleaning the room and have it ready within the hour. The room was excellent, beds very comfortable. The hotel was very clean and the staff was very polite. The breakfast was great. It included sausage, omelets, pancakes, and the normal items. The rate we received was cheap to the service and quality that we received. I will stay at this hotel again FOR SURE.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, May 29, 2013
We are pleased to know that you were happy with our room accommodations and the breakfast served lived up to expectations. We constantly strive to provide an environment of comfort and value to our guests, and appreciate the feedback we receive as it is crucial to our success. Thank you again for posting your comments. We look forward to having you visit us on your next trip to Memphis.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

93 reviews from our community

Traveler rating
    39
    35
    10
    4
    5
See reviews for
40
12
11
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Adelaide
Top Contributor
77 reviews 77 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 9, 2013

The staff here are friendly and the breakfast is good. Our room was clean and our bed was super comfortable with a range of pillow options (which is always nice). There's shopping and plenty of restaurants nearby to choose from.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, May 13, 2013
We are pleased to know that you were happy with our room accommodations and the breakfast served lived up to expectations. We constantly strive to provide an environment of comfort and value to our guests, and appreciate the feedback we receive as it is crucial to our success. Thank you again for posting your comments. We look forward to having you visit us on your next trip to Memphis.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona, California
Top Contributor
105 reviews 105 reviews
48 hotel reviews
Reviews in 62 cities Reviews in 62 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed May 7, 2013

This is a typical HI Express property. Located in a good part of town, is has easy access to the Southwind neighborhood in southeastern Memphis as well as the airport. The staff are extremely friendly, the rooms are huge, and the breakfast is hot. One exit down the 385 is Winchester (you can also get there on surface streets) with a nice restaurant row (Red Lobster, Olive Garden, etc.). It's just a touch overpriced, I think they know they've got a great location. All in all, a normal (good) experience. I would recommend for business and family travel. If you want the ultimate in a romantic getaway you should stop looking for Holiday Inn Express properties in Memphis anyway!

Room Tip: Rooms are pretty much all the same.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, May 8, 2013
We thank you for taking the time to share your experience while you were our guest.
We know you have a choice and are honored that you selected our hotel for your lodging needs. We are committed to providing you with the level of service you have come to expect from the Holiday Inn Express & Suites.

We wish to maximize the standards of our services and we would greatly appreciate your feedback.
We hope to continue to extend to you our hospitality and look forward to having you as our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2013

We had a wonderful time at this hotel just outside Memphis. The room was clean and large and lots of windows. The staff was VERY friendly. The only downside (if you can call it that) was the distance to downtown. It was 25 min to downtown but it was easy to get to.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, May 8, 2013
It was nice of you to share your experience regarding your stay with the Holiday Inn Express and Suites Memphis Southwind, TN.

We realize you have many choices when it comes to lodging, and we sincerely appreciate you choosing us.

Thank you again for your kind words. We hope to have you as a guest in our hotels again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bauxite, AR
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 19, 2013

I stayed at this location for business. It was very clean. Check in was a breeze and I received a complimentary welcome bag with a few snacks. Staff was always friendly. Room was clean, very spacious, and I really enjoyed the updated flat screen tv with cable channels. The bed was very comfortable. The bathroom was very clean and I also appreciated the adjustable shower head to change to different settings. This hotel made my business trip much more enjoyable. I also liked the complimentary cookies I received when coming back from work in the evenings. This is a great location on a great side of town. Very close to lots of nice restaurants and shopping. I didn't use the fitness facility or the pool but both were clean and looked nice. The breakfast was good. I like the famous cinnamon rolls and the mornings I ate breakfast there was also hot egg and cheese omelets, sausage, biscuits, and gravy. Very nice breakfast assortment overall.
I only have wonderful nice things to say about my stay here!

Room Tip: I had a room on the top floor and appreciated not having any upper room noise. I would also make sur...
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, April 22, 2013
We appreciate you sharing your experience regarding your stay with the Holiday Inn Express and Suites Memphis Southwind, TN.
We are always very happy when a guest contacts us about the wonderful service they have received.
We realize you have many choices when it comes to lodging, and we sincerely appreciate you choosing us.
Thank you again for your kind words. We hope to have you as a guest in our hotels again soon.
Thanks, Patti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, OH
Top Contributor
129 reviews 129 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 31, 2013

Stayed at this property in Dec 2012 as part of a leisure trip with my daughter and another father and his daughter. We had 2 rooms and they were nice enough to get us rooms beside each other. We had driven from Columbus, OH so it was a long drive and we arrived after midnight. The night auditor was very nice and got us checked in pretty quickly. The rooms were on the 1st floor and seemed pretty spacious. We had a room with 2 doubles and since we were on the 1st floor we had the tall ceilings that you wouldn't have on other floors. Breakfast on both mornings was the average Holiday Inn Express breakfast and there was always plenty of each item. The hotel was convenient right off the freeway and convenient to the soccer fields at Germantown.

Room Tip: Ask for 1st floor so you get the high ceilings
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, April 1, 2013
It was nice of you to share your experience regarding your stay with the Holiday Inn Express and Suites Memphis Southwind, TN.
We realize you have many choices when it comes to lodging, and we sincerely appreciate you choosing us.
Thank you again for your kind words. We hope to have you as a guest in our hotels again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
3 of 5 stars Reviewed March 18, 2013

At first, my experience at this hotel was an absolute nightmare. Booked through Hotwire as a "top secret hotel" and received a king bed room with a kitchenette. Great right? Well, it just happened to be the very last room on the first floor, right next to the door to go outside. I'm not kidding when i say i did not sleep that night. People were going in and out of that door all hours of the night and it was LOUD. I ended up roaming the halls in my pajamas at 1 AM trying to find a front desk clerk to get our room changed. Of course, the hotel was completely booked and we ended up suffering through the night with no sleep. The next morning after breakfast, which is mediocre at best, i attempted to get my room changed once again. CATHY at the front desk was most helpful and very considerate. She changed our room to the second floor with the exact same features we had in the first one. She was very apologetic and showed that she truly cared. THANK YOU VERY MUCH, CATHY. You are awesome! Because of her, i would stay at this hotel again. :)

Room Tip: Don't take the last room on the first floor. You won't sleep.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, March 29, 2013
We appreciate you sharing your experience regarding your stay with the Holiday Inn Express and Suites Memphis Southwind, TN.
We are always very happy when a guest contacts us about the wonderful service they have received. We will ensure that Cathy is aware of how happy you were with the service she extended to you.
We realize you have many choices when it comes to lodging, and we sincerely appreciate you choosing us.
Thank you again for your kind words. We hope to have you as a guest in our hotels again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Memphis Southwind? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Memphis Southwind

Address: 4068 Stansell Court, Memphis, TN 38125
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Memphis Southwind 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Now with brand new 32" Hi Def flat screen TVs and HD channels!! The Holiday Inn Express Hotel & Suites Memphis-Hacks Cross is a beautiful hotel located at Hwy 385/Bill Morris Pkwy and Hacks Cross road in Memphis, TN. Just 1.5 miles from FedEx World Headquarters and Mike Rose Soccer Complex. We are also conveniently located to Carriage Crossing Mall, restaurants, Germantown and Collierville and only a short drive to Beale Street, Graceland, the Memphis Zoo, Fed Ex Forum, and downtown. This hotel offers free hot breakfast, daily, wireless high-speed Internet, business center and airport shuttle. Visit Memphis, TN and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Orbitz, Priceline, TripOnline SA, Travelocity, Agoda, Hotels.com, Odigeo and Tingo so you can book your Holiday Inn Express Memphis Southwind reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Memphis Southwind Hotel Memphis
Holiday Inn Memphis
Memphis Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Memphis Southwind, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.