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“This hotel provided a roof over your head and food to fill your belly but nothing extra.” 3 of 5 stars
Review of Holiday Inn Express Memphis Southwind

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Holiday Inn Express Memphis Southwind
2.5 of 5 Hotel   |   4068 Stansell Court, Memphis, TN 38125   |  
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Ranked #20 of 134 Hotels in Memphis
St. Louis
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“This hotel provided a roof over your head and food to fill your belly but nothing extra.”
3 of 5 stars Reviewed April 23, 2012 via mobile

The rooms were nicely equipped but lacked in cleanliness. The floor to my room had not been vacuumed. There were crumbs laying in the floor and under the bedskirt was bad. The internet signal was poor and the technical support blamed the problem on my equipment twice before they reset the access point.

  • Stayed April 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Memphis Southwind, responded to this review, June 7, 2012
Dear timothy29,

Thank you for writing a review about your recent stay with us. We are pleased you liked your room accommodations. We work very hard to ensure our facilities and service are superior and apologize you were not fully satisfied with the cleanliness of your room. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
    39
    35
    10
    4
    5
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40
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Smiths Grove, Kentucky
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 22, 2012

My husband, my son, n I stayed here on the 17th of April 2012. It was a nice hotel, very clean! The beds were fairly comfortable! We had booked a king room with a sofa sleeper! But we got a room with 2 qween beds! We have a king at home.. So I called the front desk after getting in the room to find the qween beds instead of king n sofa sleeper! She said thats all they had, they were booked up.. I told her what we had booked....So we were tired n I said o.k. what else was there to do execpt find another? Anyway it turned out fine... the breakfast was good, had a good selection of food! The only other thing was the shower curtain hangs at an angle, it keeps slipping down, causing some water to get on the floor! but overall, I'd stay here again if in the area!

Room Tip: Ask for a room on opposite side of interstate! Thats usually noisy! If your elderly, ask for ground...
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowling Green, Kentucky
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 22, 2012

Staff was very friendly, everyone from housekeeping to maintenance. Room was clean and comfortable and the breakfast was superb. Numerous offerings, including bagels, muffins, cereal, toast, waffles and sausage. Good location, just off expressway and near shopping. Only complaint was we reserved a king suite and instead were put into a room with two queens. I was traveling with my folks who are used to having a king sized bed, so while it was great for me to upgrade to a queen from a sleeper sofa, not so good for them to downsize. However, the hotel was booked up and we were unable to change rooms. Overall, a good stay.

Room Tip: If you're a light sleeper, you might want to book a room on the side of the hotel away from the...
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 17, 2012

This is a great hotel with a great price. My room was nice and big, everything was clean, and the desk staff were friendly and helpful. My only complaint was that housekeeping didn't get to my room until fairly late in the day -- past the 3:00pm check-in time. Other than that, I was thrilled with my experience.

  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville KY
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 14, 2012 via mobile

5 minutes after we got in the room the front desk called to see if we liked it. So nice!! Some cosmetic things- the fan in the bathroom didn't work, cracks in the wall etc but nothing major. Very nice people work here. Breakfast was so-so... The eggs were in a garbage bag in the back- I saw cause the door was open. But oatmeal and coffee was good enough for me.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Illinois
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 27, 2012

We were in Memphis for a job interview and chose this hotel based on the reviews and the more reasonable hotel rate compared to the other higher rated hotels in the area. We were not disappointed with our choice. The room was very comfortable and clean. We had the king bed with sofabed type room which also came with a nice sized desk, refrigerator, microwave, and small bar-type sink. There were even disposable plates and silverware provided in case you needed them. The room was very quiet and we rarely heard noise from any of the other guests. You are a little distance from downtown but it wasn't hard to get to where we were going using the interstate system around the city.

Room Tip: Stay on the side not facing the highway to avoid traffic noise.
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston
Top Contributor
197 reviews 197 reviews
144 hotel reviews
Reviews in 108 cities Reviews in 108 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed March 19, 2012

We were in Memphis on business & found this hotel at a reasonable rate. The staff was friendly, the room was clean with a flat screen TV, fridge & microwave and on the weekdays the breakfast was fine (apparently on the weekends they serve no meat & take away the pancake maker). The weekend we were there, according to other guests, the Internet was down, but we had carried our own internet card, so it wasn't a problem for us. We had come in from a long day on the Saturday of our stay and entered the room to find that our room had not been made up...BIG COMPLIMENTS to Claudette (always cheerful, at front desk) who came to our room with towels and actually made our bed for us. We would stay at this hotel again.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Memphis Southwind

Address: 4068 Stansell Court, Memphis, TN 38125
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Memphis Southwind 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Now with brand new 32" Hi Def flat screen TVs and HD channels!! The Holiday Inn Express Hotel & Suites Memphis-Hacks Cross is a beautiful hotel located at Hwy 385/Bill Morris Pkwy and Hacks Cross road in Memphis, TN. Just 1.5 miles from FedEx World Headquarters and Mike Rose Soccer Complex. We are also conveniently located to Carriage Crossing Mall, restaurants, Germantown and Collierville and only a short drive to Beale Street, Graceland, the Memphis Zoo, Fed Ex Forum, and downtown. This hotel offers free hot breakfast, daily, wireless high-speed Internet, business center and airport shuttle. Visit Memphis, TN and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Memphis Southwind Hotel Memphis
Holiday Inn Memphis
Memphis Holiday Inn

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