This is a beautiful hotel in a nice location. We stayed there twice and each time had terrible problems. The first time, they did not have the room that we had reserved and gave us another one. That one had two noisy, broken air conditioners. Athletic teams were running wild through the hotel and it was a terrible experience. We were supposed to stay there again on our way back and the manager assured us that things would be different. We tried again on our way back home. When we went to check in, our room was not ready. We arrived at 5:00 P.M. and we were asked to leave and come back in about 45 minutes. When we came back our room was still not ready. We did not get into our room until after 7:00 P.M. We finally got in our room, unpacked and were ready for some rest. We then discoved that the air-conditioner did not sufficiently cool our room and spent the night in a Hot room. The staff was unconcerned about any of our problems and we were treated rudely. Our stay was over a year ago, so maybe they have solved some of their problems by now. We will never try this hotel again!!
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- Also Known As:
- Homewood Suites Memphis - Hacks Cross Hotel Memphis
- Homewood Suites Hacks Cross
- Homewood Memphis
- Memphis Homewood Suites