My initial take on this property was that it was showing its age. The carpet is picked and dirty, the walls are dinged and scraped, the trim is chipped and bedraggled looking. It smelled a little funny, and the lay out was strange. But the bathrooms have been updated, and the kitchenette looked fairly new as well. Then on the morning we checked out, I had to kill a live cockroach on the floor in the bedroom. At least, I think it was a cockroach. So, it's Memphis, and I understand these things happen (although, to be fair, it's the first time I've encountered a live insect in a hotel over years of traveling all around the buggy Southeast). So when I checked out, I told the desk clerk that they might want to treat the room, and her response was "So it was only ONE cockroach? Oh, okay." That, to me, is not an acceptable response. Because, you know, it's NOT okay. Even if it was only ONE cockroach. I didn't expect an adjustment to my room charge, or anything beyond a simple apology -- but I did expect that much. She was polite, but didn’t seem at all concerned.
One of the other members of our party reported killing two unidentified brown bugs (roundish, and about the size of the wide part of an apple seed) climbing up the wall in her room, which is what led me to wonder whether it was actually a roach that I killed. I’ll leave you to draw your own conclusions as to the type of bugs – she made a guess but I didn’t see them so I won’t claim to know what they were.
The breakfast attendant was friendly (although the breakfast was not very good at all -- some sort of spicy egg fritatta which was really, really stinky), and the young man who checked me in was courteous. This location is convenient to many places to eat and shop, but I'd rather drive a couple extra minutes and stay at a more updated, insect-free accommodation.
The higher numbered rooms on each floor are further from the dining areas, but also further from any...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance. We work closely with a professional pest control company to address and rectify any pest situation that might occur. We have reviewed your comments with our staff and have addressed the situation. Again, I apologize for the inconveniences and the level of service you received. If you would like to discuss this further, please contact me directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.