Upon initial arrival at almost 6pm, our room was not ready. We got some story about one member of their housekeeping staff calling in sick at the last minute and another walking off of the job that afternoon. Good thing for us we had evening plans, so we went about our night. Upon our arrival back at the hotel, we were greeted by a warm and friendly gentleman who got us checked in quickly and efficiently. When we arrived at our room, to my surprise it was clean, the bed was comfortable, the coffee pot worked, and there was even an individually wrapped make-up removing cloth provided on the bathroom counter. Very nice touch, I thought! Next morning, our complementary breakfast was very tasty. Especially the biscuits & gravy and the freshly made waffles. The gentleman serving/stocking the breakfast was friendly and fun. Checkout was a breeze. The overall location seemed to get us from place to place easily and without a long drive whether going to Beale Street or to see family on the other side of town. I would recommend this hotel and will stay there again myself.
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- Also Known As:
- Holiday Inn Express American Way/Airport Hotel Memphis
- Holiday Inn Express Memphis
- Holiday Inn Memphis