I've lived in the Memphis area all my life and I'd never heard of this place until about three months ago. Apparently I missed growing up in this city going here. (We went to the now-defunct Snow Cream Castle). So, we were driving through the area this past Saturday and decided to check it out. The location is inconvenient for me, but that isn't really their fault. Entirely located in a residential neighborhood, it is apparently a converted gas station, brightly painted and busy as nobody's business. On a Saturday in June around noon, there were 20-25 people waiting for food.
Both my wife an I had supreme cones (sno-cone with ice cream layered in the cup), and both my kids went old-school, with just the ice. The ice cream is a good touch which gives a smooth compliment to the ice, which is very well done. Too often sno-cones are too granular and lack enough syrup to pull it together. The sno-cone is melt-in-your mouth texture with plenty of flavor. On food alone, I give them a solid 5 (as far as sno-cones go, this is as good as it gets).
The place itself is a bit of a different story. The building is loudly painted in yellow pink and blue. There's not a stich of shade anywhere to be seen, which is not great for a hot summer day, especially when you're going to be waiting a while. No place to sit, you just have to stand around and wait for your order to be up.
Service was slower than expected. Part of what brings this down to a four. Orders are not kept together. I ordered 4 different items which were all delivered over a 5 minute period, interspersed with other people's orders, making pickup very confusing with 20 people, some of whom, may have ordered the same thing you did. Keep the orders together and in sequence, build a shaded area with picnic tables, and put a few more people to fill orders and I could easily see bumping them to a 5.
I won't be seeking this place out, but if I'm within a 3 mile radius and the temperature is over 80, we'll stop by.
I'm still not sure how I ever missed hearing about them, plus the oldest tripadvisor review is from 2011, makes me wonder if they really only opened a few years ago and everyone confuses them with some place that was older.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.