The pool is no more. We book looking for pools which help my wife with her travel pains due to Fybromyalgia. However, what was worse was the desk person all but accused me of lying when I told him I had seen it listed after asking for the hours it was open. He emphasized that they had removed it from the online listings, yet I had booked it having seen pictures of the pool, read reviews of the pool, and seen it checked off as an amenity on at least one travel site. I asked if there was anything he could do and he offered to upgrade me to a Jacuzzi room (at full cost to me ... not sure how that was "doing" something for me?). We negotiated down SOME on the room upgrade and got the room for $150 with taxes ... a $50 bump in over-all cost on the stay, which I later regretted. The room appeared generally dingy/worn on entrance, but at a glance ok. After dinner and unpacking we discovered long black hairs floating around in the Jacuzzi, which turned my wife off from using it. Stray hair graced other surfaces too. When I turned on the TV, it immediately began to fill the room with the sounds and scenes of loud energetic porn. Thankfully no kids were with us as I was preoccupied with something else while the TV loaded and it took me much longer than was comfortable to find the remote and rectify the problem. The AC unit was barely moving air and I discovered that the filters for the AC unit were totally filthy. The dog barking in the room next door was honestly pretty nominal and not enough to complain about, but it didn't help given the rest of context. As a dog owner I'm sympathetic. Of course, at this point it was very late, we were very tired, we had already unpacked our personals and such and didn't want to hassle with trying to fix it, so we just passed out. My wife and I travel about 5-6 weeks of total time a year, most of it in hotels/resorts. This was the worst room we've shared at anything over $60 that I can remember (we generally stay in stuff $80-150 except special occasions). I would assume there have to be other hotels in the area that actually have a pool, or that at least would be clean and presentable (the first time) at this price point. The bed was fine/comfortable, the shower was hot, the over-all room layout was a little odd with the Jacuzzi making it feel cramped and awkward. We didn't try the breakfast. In fairness, we didn't try to have hotel staff rectify any of said problems because we came in late from a long trip, had a long trip ahead of us the next day and simply didn't want to handle all the hassle of the extra effort of trying to get a replacement room and then having to re-pack and relocate all our stuff to a new room, or having to try to haggle over refunds the next day. They may have done something more to help us out, but first impressions really do matter when you're paying that much for a room. Especially for travelers on the go, they (or at least I) don't want to have to work harder at making a short one-night stay acceptable, especially not at this price point.
Avoid the downstairs corner Jacuzzi room to the right side of the main lobby, unless they've don...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear: Mike O
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Thank you for taking your time to write the review about your experience with us. We would like to apologize to you about the trouble you had at our hotel. I also would like to apologize on behalf of our front desk clerk. As you can see we do our best to keep our guest happy from the reviews we have, we would like to get a second chance from you we will do our best to service you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.