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“Excellent” 5 of 5 stars
Review of Madison Hotel

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Madison Hotel
4.0 of 5 Hotel   |   79 Madison Ave, Memphis, TN 38103 (Downtown)   |  
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Ranked #6 of 134 Hotels in Memphis
Liverpool, England
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
“Excellent”
5 of 5 stars Reviewed June 21, 2013

We got a really good deal on this hotel and upon arrival we were upgraded to a junior suite as it was my husbands 40th birthday! After a few nights in motels this hotel was pure luxury! I really have nothing bad to say about it, very close to the centre, fabulous rooftop bar with stunning sunsets over the mississippi, friendly staff. I would recommend and would look to return here if i ever stayed in Memphis again! Awesome City!!!

Room Tip: there is a parking garage 2 blocks from the hotel called parking can be fun, much cheaper than the v...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleemadison, Manager at Madison Hotel, responded to this review, July 1, 2013
Thank you for staying with us and posting your review. We are happy that you chose to stay with us to help celebrate your husband’s 40th birthday. Very happy to see you enjoyed our great location as well, the rooftop. Thank you for our recommendation and we look forward to seeing you on your next visit to Memphis.
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916 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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English first
Milwaukee
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 20, 2013

Stayed there for a night while driving home. Had a great time. Hotel is beautiful and comfortable! Great location. Spent time with family. Ate dinner at the hotel, which was wonderful. The chef was very friendly and even came to ask how dinner was. Hotel had a party on rooftop later at night. Fun jazz band and appetizers, drinks were okay. Beautiful view of the river from roof. Had a great time! Would go back!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleemadison, Manager at Madison Hotel, responded to this review, July 1, 2013
Thank you for your wonderful comments. We appreciate you staying with us and look forward to seeing you for more fun the next time you are in Memphis.
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Richmond, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 18, 2013

The hotel was lovely. We had a partial view of the Mississippi. Service was good.
My only complaint was when we went to the roof top deck/bar. My friend and I were both dressed in dresses and flats. My friend's sandals happened to look like flip flops but were leather and had small decorations on them. Twice we were stopped and inspected. No where did I see the dress code until I searched for it before this review. Even if they had been beach flip flops, we were better dressed than the two men I saw in jeans, t-shirts and white jogging shoes. It kind of left us with a sour taste. The waitresses who served us were very attentive.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleemadison, Manager at Madison Hotel, responded to this review, July 1, 2013
Thank you for staying with us and reviewing our property. We appreciate your feedback and are thrilled that you enjoyed your time with us. You will be happy to know that we have updated our dress code policy for the rooftop lounge, Twilight and flip flops are now allowed. I am sorry that this was not in place while you were with us. Please join us in Twilight on your next visit so that we can make it a perfect visit!
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Atlanta, GA
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 12, 2013

The hotel has a cool and current vibe and we expereinced great service. The rooftop bar was stunning. On the weekdays it opens late afternoon, but hotel guests are permitted to enjoy all day. On weekends, it opens early morning. The late night energy was like a high end club and the daytime energy was relaxed and casual. Fantastic views over the river and city!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleemadison, Manager at Madison Hotel, responded to this review, July 1, 2013
Thank you for staying with us we appreciate your feedback and are thrilled that you enjoyed your time with us. Very happy to see you enjoyed the rooftop and the lounge Twilight. We couldn’t agree with you more, the views are fantastic day or night!
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 12, 2013

We stayed three nights and for the most were happy with our stay. The staff are incredibly friendly and helpful and the rooms are spacious and well decorated. The rooftop bar had just opened and there were some opening week hiccups. However, once these are ironed out, I am sure this will be the best bar in Memphis with it's magical views of the Mississippi river.

The hotel food was good (both room service and restaurant) however the breakfast service was very "Faulty Towers". Services was slow and there seemed to be a lack of communication between the kitchen and waiting staff. Nothing that good staff training couldn't fix.

Overall, an enjoyable place to stay in Memphis.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleemadison, Manager at Madison Hotel, responded to this review, July 1, 2013
Thank you for staying with us and posting your review. We were delighted to see that you enjoyed your stay and will be sharing your feedback with our staff. I would like to apologize for your breakfast experience not being of the same caliber as the rest of your stay. We have notified our Director of Food and Beverage and Executive Chef of your feedback and will address the opportunities you mentioned. We appreciate you staying with us and are very happy to have your recommendation.
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Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2013

My huisband and I stayed at the Madison on a weekend Break. Although we arrived way to early for check in because our room was ready we got in immediately - a bonus as it let us unpack before we went exploring. Our room was clean and toiletries were of a good quality. The hotel is beautifully decorated and spotless throughout, its also in a great location. Staff were friendly and helpful, restaurant was very good and the views from the rooftop bar was wonderful.

We had problems with our air conditioning the first night which the maintenance staff could not fix so we were moved to an upgraded room for our last night- BRILLIANT CUSTOMER SERVICE.

Would recommend this hotel

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleemadison, Manager at Madison Hotel, responded to this review, July 1, 2013
Thank you for staying with us and your wonderful comments. We appreciate your feedback and are thrilled that you enjoyed your time with us. I would like to once again apologize for the problems you experienced with your air condition but I am glad we were able to recover. Very happy to see you enjoyed our great location as well, the rooftop. Thank you for our recommendation and we look forward to seeing you on your next visit to Memphis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 5, 2013

My hubs & I spent last weekend at the Madison Hotel in Memphis. We went for a family wedding. We had an absolute blast! The hotel was so accommodating, and all the staff were very courteous & helpful, from the valet to the bellman to the receptionist to the housekeepers! Exceptional service! We enjoyed the rooftop bar immensely. The downstairs bar was great, too, with specialty craft cocktails and champagne by the glass. We didn't eat at their restaurant, but those in our party who did said it was great, too.
My only complaint is that I wish they had an outdoor pool! I know this is something that cannot be helped, as the roof is only so big, and the bar is obviously the better use of that limited space.
Our room was clean, very quiet, and very cool (the a/c works well!). The bathroom was very large & spacious, with separate shower and tub, which I really like.
I would heartily recommend the Madison if you are traveling to downtown Memphis!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleemadison, Manager at Madison Hotel, responded to this review, June 6, 2013
Thank you for the recommendation! We are extremely proud of our staff will certainly pass on your compliments. Thank you for staying with us and including us in this special occasion. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Madison Hotel

Address: 79 Madison Ave, Memphis, TN 38103
Phone Number:
Location: United States > Tennessee > Memphis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Memphis
#3 Romantic Hotel in Memphis
#7 Business Hotel in Memphis
#8 Family Hotel in Memphis
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Madison Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
The jazzy spirit of Memphis is brought to life at the Madison Hotel. This boutique luxury hotel dazzles the senses with its striking interiors. Its contemporary style is best defined by its bold use of colors, geometric patterns, and modern furnishings. Sexy yet comfortable, this stylish luxury hotel is the select address for cosmopolitan travelers. It is known as downtown Memphis’ most celebrated luxury venue and the 1st Small Luxury Four Diamond Hotel – The Madison. ... more   less 
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Also Known As:
Madison Hotel Memphis

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