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“Classy hotel, elegant and well maintained.” 5 of 5 stars
Review of Madison Hotel

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Madison Hotel
4.0 of 5 Hotel   |   79 Madison Ave, Memphis, TN 38103 (Downtown)   |  
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Ranked #6 of 134 Hotels in Memphis
Toronto, Canada
Top Contributor
118 reviews 118 reviews
51 hotel reviews
Reviews in 59 cities Reviews in 59 cities
112 helpful votes 112 helpful votes
“Classy hotel, elegant and well maintained.”
5 of 5 stars Reviewed January 7, 2013

Booked on a third party discount site. Arrived and two friends sharing who didn't want to share a bed were faced with a $30 'upgrade charge'. Not blaming the hotel, but feel that they should work better with their 'partners' to accommodate guests. $10.95/per night "resort fee" also seemed a bit much.

That being said... service was great. Had a drink on the rooftop bar, in near-freezing conditions, so we could see the view. Felt bad for the staff member manning the booth up there. Staff throughout the hotel were friendly, polite and had solid recommendations. Valet parking made it easy to have a car in Memphis. Close to the trolley. All told... a gem.

Upgraded room was worth it. Very spacious.

Would stay here again, in a heartbeat.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleemadison, Manager at Madison Hotel, responded to this review, January 12, 2013
Thank you for selecting the Madison Hotel. we hold the recommendations of our guest in high esteem and appreciate your endorsement.
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916 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
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English first
Franklin, TN
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 6, 2013

We booked one of the "Riverview Deluxe King Rooms" recently at the Madison Hotel in Memphis. The room was quite large and although the neighboring building partially obscured our view of the Mississippi River, I was very satisfied. The room was clean and tastefully decorated. The room also had a wet bar and refrigerator and although the contents were over-priced, the refrigerator came in very handy. The staff was very pleasant, remembering us by name. We also greatly enjoyed the penthouse bar on the roof of the Madison. Although it was cold, the view was very nice. The hotel was within easy walking distance of all of the activities of Beale St. Overall, it was an extremely pleasant stay!!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleemadison, Manager at Madison Hotel, responded to this review, January 12, 2013
We are so glad that you enjoyed your stay and had an opportunity to experience the rooftop. You are right, even on cold days with the heaters, a blanket and a cocktail from the bar you can enjoy the view.
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Fort Wayne, Indiana
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 5, 2013 via mobile

What a nice stay. I have never been to a hotel and when you need ice they deliver it in a bag with a bow tie. Such great service, such a great bed, such a great view. The only complaint I have is now my wife is spoiled.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleemadison, Manager at Madison Hotel, responded to this review, January 12, 2013
Thank you for your wonderful comments. We look forward to welcoming you and your wife back.
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Memphis, Tennessee
1 review
5 of 5 stars Reviewed January 5, 2013

I live in Memphis, and my wife and I recently stayed one evening at The Madison to celebrate our anniversary. While, I've been in the hotel, I had never stayed there. It is beautifully appointed throughout. Our queen room was larger than I expected. The bathroom was especially spacious, always nice for a hotel room. Everything was just right. Every staff member that we encountered spoke to us, and some even called us by name.

One particular staff member, the bartender at the amazing roof-top terrace bar, engaged us in just enough conversation while we enjoyed our drinks. He had a great presence. He discovered that we were celebrating our 15th anniversary, and as far as we can tell, notified someone else on staff. When we stopped by our room on our way out of the hotel 20 minutes later, there was a chilled bottle of champagne and some chocolate-covered strawberries waiting for us. He also comped our beverages! Wow. What a nice touch!

We took advantage of a the hotel's winter special and got an amazing experience for a very reasonable rate. If your travels bring you to Memphis, I would highly recommend The Madison.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleemadison, Manager at Madison Hotel, responded to this review, April 13, 2013
Thank you for sharing your special occasion with us. We appreciate your recommendation and look forward to seeing you next year!
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Tulsa, Oklahoma
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 2, 2013

Had a very pleasant two-night stay at the Madison for the Liberty Bowl and New Year's Eve. Because of the demand, the rates reflected the demand, but I feel we received a fair value. Certainly at standard rates, this would be a great choice. The staff was very friendly and helpful. The valet parking service was efficient -- it's a bit pricey at $23/night but for convenience and peace of mind, it was fine. Beale Street is about a 10-minute walk down the Main Street trolley corridor, so the location is ideal. I'd stay at the Madison again, especially for special occasion travel.

Room Tip: We booked a small queen room, which was perfectly fine for two. A suite would be a nice option, so d...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleemadison, Manager at Madison Hotel, responded to this review, January 12, 2013
Thank you for staying with us. I am glad you enjoyed your stay while attending the Liberty Bowl. We look forward to your return visit.
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Boston
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 1, 2013 via mobile

The average room is small. During our four night stay the rates varied from about 250.00 To about 500.00 because of the Liberty bowl. Room not clean, toiletries not replenished, scale old and 20 pounds off and restaurants divorce and very understaffed for breakfast, 35 minutes to be partially served as I write this. In future I would avoid this place.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
angiehmemphis, General Manager at Madison Hotel, responded to this review, January 10, 2013
I am truly sorry that we disappointed you during your recent stay. We enjoy a sterling reputation for high quality and exceptional service, clearly in your case we missed the mark. I thank you for you candid feedback and will review your comments with the team. Once again, my sincere apologies. Angie, GM
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Massachusetts
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 28, 2012

This is a smaller hotel than the Peabody. Had a boutique feel to it. The staff was very friendly and helpful. We upgraded to a small suite for $20 more per night, which was well worth it. Very comfortable king size bed, well appointed bathroom, and comfortable "living room", which can be closed off from the bedroom by a set of French doors. The restaurant in the hotel, 83 Madison, was also very good. We used our daily vouchers there for breakfast that essentially gave us a free breakfast, which was very convenient. (They no longer have a free continental breakfast on the Mezzanine level.)The valet parking was very efficient and our car was available a few minutes after calling down for it. There's a rooftop bar, but we didn't spend much time there because it was too cold. Very nice views from there. Two negatives: the coffee machine didn't work because I think something was wrong with the CFI outlet, and the printer in the "business services room" wasn't working. Neither of which were a big deal to me and I did not bother to report the problems to the management. This is a good alternative to the Peabody and we will definitely go back.

Room Tip: Upgrade to a suite if the cost differential is not that great.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleemadison, Manager at Madison Hotel, responded to this review, January 12, 2013
We appreciate your endorsement for a stay downtown and I am glad your overall experience was excellent. I would like to apologize for the problems with the coffee maker. You will be happy to know that we have upgraded all of rooms with Keurig coffee makers which I hope you will experience on your next visit. We have also addressed the problem with the business center printer. I am sorry for any inconvenience this caused you. Thank you for your feedback and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Madison Hotel

Address: 79 Madison Ave, Memphis, TN 38103
Phone Number:
Location: United States > Tennessee > Memphis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Memphis
#3 Romantic Hotel in Memphis
#7 Business Hotel in Memphis
#8 Family Hotel in Memphis
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Madison Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
The jazzy spirit of Memphis is brought to life at the Madison Hotel. This boutique luxury hotel dazzles the senses with its striking interiors. Its contemporary style is best defined by its bold use of colors, geometric patterns, and modern furnishings. Sexy yet comfortable, this stylish luxury hotel is the select address for cosmopolitan travelers. It is known as downtown Memphis’ most celebrated luxury venue and the 1st Small Luxury Four Diamond Hotel – The Madison. ... more   less 
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Also Known As:
Madison Hotel Memphis

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