Extremely rude staff!!!! We booked a room on-line and never received an e-mail to confirm. When we contacted the hotel we were told it was booked for the incorrect date. We attempted to correct the date with the hotel and were told they could not correct in house we had to contact Choice Hotels. We contacted Choice Hotels and were told that the hotel had to correct the problem. Again we contacted the hotel and the individual answering the phones became very rude and hateful stating that they were overbooked for that date by 12 rooms and she couldn't help us. She stated the conversation was done and hung up. I have tried to contact a supervisor repeatedly but since she answers the phone get no where. If this is the way the treat individuals trying to book a room how to they treat guests??? We are Choice Hotel friends and family members and try to stay within the Choice Hotel group. I do not recommend even trying this hotel!!!
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- Also Known As:
- Econo Lodge Downtown Memphis Hotel Memphis