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“Unlikely to stay here again!” 3 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.5 of 5 Hotel   |   1556 Sycamore View Rd, Memphis, TN 38134 (Formerly Drury Inn & Suites Memphis Northeast)   |  
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Ranked #64 of 134 hotels in Memphis
Wilmington
1 review
1 helpful vote 1 helpful vote
“Unlikely to stay here again!”
3 of 5 stars Reviewed 1 week ago

Visiting family/vacationing for 3 nights in Memphis. The location was good and the room was clean. However, we were unhappy with the customer service. The 1st morning we received a "curtesy wake up call" at 0630 am that we did not request. We reported it the next morning and were told the wake up call would be removed. Again the 2nd morning we received the wake up call and reported it again and was told it was fixed. The 3rd morning it happened again. The person at the desk stated she didn't understand why we kept getting the call. We also got locked out of our room one of the days. We were also quoted a price the 1st night we checked in, were charged $20 more on the other nights ( and weren't told it would more). The hotel in general was nice, but it is unlikely we will stay there again due to the issues I just described.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
1 review
4 of 5 stars Reviewed April 28, 2014

We got treated to this hotel for an overnight stay. The room was on the small side but it was cozy and nicely decorated. The bed was comfortable and the bathroom was clean. We really enjoyed the breakfast as well. It was quiet and there were restaurants very close and it's very near to I-40. I will definitely be looking to stay in Qualityy Inns while traveling from now on!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Tennessee, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 12, 2014

Where to start? We checked in, three families for three nights. My girlfriend in the next room had to ask for bleach to clean blood from the shower wall right away. Creepy!!! I came back late tonight to find the maid took my tip but left my trash overflowing, dirty towels on the bathroom floor, no clean towels for the morning and no cleaning done whatsoever. Also, no breakfast in the morning because they had three large groups staying here and had only one girl running herself ragged and she couldn't keep up. You would think they would have known how busy they would be. Poor planning on someone's part. Thank goodness for Cracker Barrel next door! I have to say the front desk staff have been very apologetic but the whole experience has left a bad taste. I would not recommend this hotel to anyone and I would not stay here again.

  • Stayed April 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portage, Wisconsin
Senior Contributor
25 reviews 25 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 26, 2014

Staff is excellent, our room was decent and comfortable. Problem was noise of doors closing and when you flushed it would wake the dead. The Meals are good but its the same thing for breakfast everyday, no fruit and eggs and sausage patties everyday for 7 days was ridiculous. Supper was repeated every other day. They need to come up with a better menu, at least add fruit to the breakfast, change the patties to ham once in awhile and have 1 or 2 other supper meals, Hamburgers would be simple and a welcome change. This really would not be a lot to fix.

Room Tip: No suggestions for the noise problem they need to figure out how to quiet down the door noise and to...
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 1, 2014 via mobile

We stayed here for 3 days in November. The staff was great and very helpful our entire day. Our room was decent and seemed to be very clean. Our problem with this hotel did not arise until after we returned home. While there, we used the pool everyday. Our kids loved it. However, something had to be seriously wrong with the water. It has been over a month and I cannot get the chlorine/chemical smell out of my daughters hair. We have tried every home treatment possible.. I may have to give in and take her to a salon. In addition, the smell will not come out of any clothing item that came in contact with us while wet from the pool. My husband washed his T-shirt worn there and now his entire load of wash smells permanently like the chlorine/chemical smell. I have never had this problem anywhere before. I do not know what could cause such a strong and permenant odor but something had to have been terribly wrong with the pools chemicals.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, Manager at Quality Inn & Suites, responded to this review, March 17, 2014
Dear aliciajr81,

Thank you for taking the time to share your feedback. I am very sorry to hear that you had a concern with our pool. I wish we would have had an opportunity to address this matter sooner as the pool chemicals are tested several times on a daily basis. We hope that this does not deter you from staying with us in the future.

Loretta, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 24, 2013

Just one more trip is scheduled for the end of December. I only stayed at this hotel 30 of my 39
trips to Memphis for 2013. This hotel is a winner. The other trips put me in Mississippi for a few
stays but I always go back to Quality Suites if possible. Good people run the front desk and the price
is a bargain.

Room Tip: even numbers are east view odd is west, hot in the summer sun
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring, Texas
Top Contributor
58 reviews 58 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 15, 2013

We stayed at the Drury Inn/Memphis when traveling home from Ohio. After a LONG day of driving...we stopped and we're so glad we did. The staff was just wonderful. Friendly and accomodating. We were pleasantly surprised when we entered our room and found that it was a lovely, king size bed...the room was more like a suite in other chains. The bed very comfortable and the room was spotless. We loved that they offered both breakfast and dinner that evening. It unexpectedly saved us a little money. We have since stayed at the Drury several times and are never disappointed!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn & Suites

Address: 1556 Sycamore View Rd, Memphis, TN 38134 (Formerly Drury Inn & Suites Memphis Northeast)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #64 of 134 hotels in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Reservation Options:
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Also Known As:
Drury Inn And Suites Memphis Northeast
Drury Inn & Suites Memphis Northeast Hotel Memphis
Drury Inn Memphis
Drury Inn Hotel Memphis
Drury Memphis

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