First of let me say that the lady who checked me in was very nice and helpful(don't know her name,she had no name badge on),and also I believe the manager was on duty she was great as well.But this hotel has several major issues that require attention immediately,I don't know who cleans the rooms (Or lack thereof) but they don't do a good job at cleaning the rooms,or stocking them with the right amount of towels (even though I didn't need a lot of towels,I pay attention to small detail that most will miss.Where shall I begin? (I also have photos to back up all of my complaints,to prove they are valid) The carpet in the room I was given was beyond DIRTY (spots,stains) in the kitchen area there was hair on the counter top by the coffee pot.to the right of the door upper left there is about a 20 inch crack on the wall,to the bottom left of the door there is a medium size gap in the door where someone can see through your room (I had to place a pillow over the gap in door) above on the ceiling there is WATER damage by the sprinkler system is case of fire,I requested a Non-smoking room yet the comforter had burn holes in it? there was a spider in kitchen area crawling by the burner,there was also some type of bug crawling by the bottom of the sink.In the bath room the light fixture is broken/cracked and there are dead bugs inside of it.There were only 3 large size towels and 2 small in bathroom (All of them were UNCLEAN/STAINED) good thing I brought my own.The TV set is PREHISTORIC and the reception is beyond poor,you can't enjoy watching the channels you'd like to view because something is wrong with either the tv set/cable or both? The furniture is stained and needs to be cleaned or replaced,the bed sheets and comforter was dirty (it couldn't have been fresh linen) The equipment in the gym area seems to be from the Mid 90's out dated and barely in condition to be used.So think good and long before making this your choice or check the room before you waste time bringing all of your luggage into a room that is a total disaster.again I most say the Employee & manager that I came in contact with was very nice and had good attitudes,my issue is with the problems that needs to be addressed.The hotel is actually in a VERY NICE AREA that is peaceful and full of shopping and dining.But some major changes needs to take place as far as the cleanliness of the rooms/carpet (maybe hiring a new cleaning crew or re-training them) and updating things like the gym area,TV sets.My advice to this hotel would be "Image & First Impressions Are Everything" when it comes to operating a Successful Business.where you want the customer to return and not feel cheated or let down.

First of all when I booked my room, it was one price and when I got to the hotel it was another price. The young lady refused to changed the price. When I went into my room, the ceiling had water damage, paint was peeling off the ceiling, the carpet had large spots of waste as if it had never been shampooed. I checked out. Called corporate and the area manager called immediately. However the problem (refund) was not taken care of until two weeks later.

I made reservationns for Christmas Eve for our family. When we got there they told us we couldn't stay there because they didn't have any rooms clean. Big disappointment.

Over the past ten years we have routinely stayed at this hotel on the Eastern edge of Memphis. Nicely landscaped with small lake in a business park, it almost beckons one to stop and stay. The interior is almost the opposite of the surrounding property. We haven't stayed here in three years, and what a change this place has made in that time. Apparently Mgmt. has ignored cleaning and maintenance since our last stay. First hint was that the latch portion portion of the door jam was missing. Walking into the room the carpet was filthy and appeared that it had not been vacuumed in a while. Behind the door was a pile of dust and pieces of cereal. The carpet was frayed around the edges and had many stains in it. More observations: bathroom sink drained very slowly and had a stinking odor, rust stains in tub, black mold around and under tub caulking, black mold around edge of tub surround. water temperature control nob in tub broken off, tub drain plug broken in half, dark spots on bathroom floor, white and black stains in front of bathroom sink. brown stains on sink counter, couch cushions covered with black stains and strong odor emitted from couch when sat upon. no cold water from kitchenette sink faucet, bottom drawer of dresser broken, black dirt marks on all walls. Sheets appeared to clean, but when they were rolled back, a cricket jumped out from under them. On the positive the air conditioners seem to be new. The front desk said they had one other room, but upon inspection, it was just a filthy. Front desk did lend me a vacuum cleaner so that I could vacuum the room carpet. They also lent us a sheet to cover the couch and a rubber tub pad to cover the bottom of the club (although it took quite a while for them to find one). This use to be quite a nice place to stay, but now, it needs to be bulldozed down. Only stay here to get out of the rain.