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“this place is wonderful but the ELEVATORS are horrible” 4 of 5 stars
Review of Holiday Inn Select Memphis - Downtown (Beale Street)

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Holiday Inn Select Memphis - Downtown (Beale Street)
3.0 of 5 Hotel   |   160 Union Ave, Memphis, TN 38103   |  
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Ranked #47 of 134 Hotels in Memphis
Virginia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
“this place is wonderful but the ELEVATORS are horrible”
4 of 5 stars Reviewed September 4, 2009

loved the place! staff is great!! however the elevators are slow, no matter when you try to use them, and the parking garage elevators are confusing.
I would stay again, but my husband would not, all because of the elevators.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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606 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rosemark
1 review
5 of 5 stars Reviewed September 2, 2009

We had a great time! The staff was very kind and helpful. The room was comfy and VERY CLEAN. We were able to see everything downtown and ate at some great restaurants. We know where we are staying the next time we stay in Downtown Memphis!!!

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arkansas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 27, 2009

Like Grandpa used to say “You can feed an old dog steak, but you will still have an old dog.” This hotel is well past her prime and they are just trying to milk a few more dollars before she is torn down to make way for a real hotel. Rooms are SMALL, maybe 340 sq ft. Had a double and you could not walk on one side of a bed. And you trip all over the foot stool around other bed.
AC worked OK, but not well. Hallways and room was stinking badly. They had placed air machines both in the hall and room to help improve the air.
Sure the hotel was prime back in the 60’s, but by today’s standards it has a very small bathroom and strange door less closet space.
Elevator was scary with a sign telling you what to do if it did not work right. One of them goes to the 5th floor on every trip. Was this really a Holiday Inn SELECT?
Parking was OK, but an extra $12 a day. Location was good spot to watch the cops arresting people from your window.
Cleaning crew was just OK, clean sheets, bathroom cleaned OK, but top of TV and windows had not been touched in a long time. Ice machine in hall made a noise at all hours.
Free internet was a joke. Worked for about an hour was all. Called the front desk and they told me to call tech support. I have much better things to do in my life than call their tech support while staying in a room that cost me $155 a night.
And the number one worse issue was a FOUR PM check in time. Other much nicer hotels can turn all the rooms by 2 or 3 pm, why can’t this hotel, in a city with high unemployment?

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Southern Illinois
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 25, 2009

The staff was very accommodating and pleasant. Centrally located. We walked everywhere. No charge to park. Rooms were roomy and the beds were very good.
Could not find one thing wrong with this stay!

  • Stayed June 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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evansville, indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 21, 2009

This hotel represents the best of Holiday inn - a great location, clean hotel, friendly staff - without a lot off foo-foo that costs more but does not give you anything. You can walk anywhere downtown, the parking is secure, and the staff was attentive. The renovated rooms gave the feeling of being in a newly opened property. I always stay here when I come to town.

  • Stayed August 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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Palo Alto, California
Top Contributor
75 reviews 75 reviews
40 hotel reviews
Reviews in 45 cities Reviews in 45 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 21, 2009

This is a very good hotel for the money: close to Beale Street and the River, it's easy to walk everywhere; the breakfast buffet is excellent; the rooms are absolutely fine (even with two children in there too); and the staff are friendly enough. There is noise at night (so take earplugs), but what else would you expect in a busy city centre? We really enjoyed Memphis, and the more so, because the hotel was very good value for money.

  • Stayed August 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 3, 2009

This hotel is way over priced, it is very old, bathrooms are tiny, mattresses are very old, tv's are very old, no parking, tons of street noise, room comes with earplugs! Hotel staff was rude, we got bed bug bites all over us and were charged full price. You will regret the day you ever though staying here was a good idea.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wdtgm, General Manager at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review, August 10, 2009
The Holiday Inn Select Downtown takes this type of complaint seriously. Upon receipt of this issue, our General Manager had Orkin Pest Control come to the hotel and do a complete inspection of the hotel guest room, bedding, linen, carpet, and furniture. When inspection was completed Orkin, through written and verbal communication, has reported no such findings of Bed bugs or bug fecial matter. The Holiday Inn Select Downtown continues to meet and exceed customer expectations on a daily basis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Select Memphis - Downtown (Beale Street)

Address: 160 Union Ave, Memphis, TN 38103
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 134 Hotels in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Select Memphis - Downtown (Beale Street) 3*
Number of rooms: 190
Official Description (provided by the hotel):
Take a video tour of this hotel!The Holiday Inn Select Hotel-Memphis is conveniently located in the heart of downtown Memphis, directly across the street from the famous Peabody Hotel and within walking distance of Beale Street, The NBA FedEx Arena, Peabody Place (Shops, Restaurants, and Starbucks Coffee) Mud Island, the Cook Convention Center, the Pyramid, Orpheum Theater, Autozone Ball Park 'Home of the Memphis Redbirds,' the Rock-n-Soul Museum, the Gibson Guitar Plant and many popular downtown restaurants and shops. Adjacent to the Rendezvous Restaurant. Complimentary wireless high-speed Internet access in all guest rooms and meeting space. ... more   less 
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Also Known As:
Holiday Inn Select Memphis - Downtown (Beale Street) Hotel Memphis
Holiday Inn Beale Street
Holiday Inn Memphis
Memphis Holiday Inn

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