From all of the other reviews on hotels I've seen for the Downtown Memphis area, this hotel was pretty good.
The staff was very friendly and responsive. Upon arrival in our rooms we noticed we had been short-changed in the pillow department (only 2 very small pillows). We rang the front desk and they had 2 more full size pillows up in short order. They never failed to greet us when we came through the lobby. In this department, the hotel was top notch.
The location is EXCELLENT! It's a couple of blocks away from a lot of the main attractions of the Downtown area which is close enough for convenience but far enough away for a peaceful night's rest. The only complaint I have regards to noise was a few rowdy guests came in late one night, but that's to be expected when you stay in this part of town, especially during Elvis Week.
The ONE complaint we had that is to be of any poor reflection on the hotel is the carpets were pretty nasty. There were a few large areas of what looked like water rings from some kind of water damage and what looked like a couple of areas where some previous guests who had too much to drink couldn't quite make it to the bathroom before vomitting. I have seen several reviews of other hotels in the area with similar problems, so this appears to be common in Downtown Memphis.
This is the only reason I rated this a 4 instead of a 5. I debated on a 3, but honestly, the hotel can't replace the carpets every time a guest throws up and stains it. They did attempt to clean it, but there's only so much you can do after a drunken guest lets it sit all night. It was very well maintained except for that one aspect. The bathroom was very clean and well maintained as was the rest of the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for staying with us. And thank you for your feedback. Please be assured that we have an ongoing carpet cleaning program. The program is based on scheduled cleanings by an outside vendor as well as in house program for needed cleanings in between scheduled cleanings. We are currently scheduled for a complete cleaning of our carpets the last week of August and the second week of September. Also, we have an ongoing program to change carpet areas that have stains that cleaning will not remove.
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Hope to see you on your next visit to Memphis.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.