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“Needs refurbishing” 3 of 5 stars
Review of Courtyard Marriott Downtown

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Courtyard Marriott Downtown
3.0 of 5 Hotel   |   75 Jefferson Ave, Memphis, TN 38103   |  
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Ranked #21 of 134 Hotels in Memphis
Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Needs refurbishing”
3 of 5 stars Reviewed July 5, 2012

We stayed there 2 nights. The room needs to be refurbished. The lobby furniture was dirty. The breakfast that was included with the price of the room was not great. Not a great Courtyard Marriott.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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236 reviews from our community

Traveler rating
    97
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    26
    8
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Atlanta, Georgia
Top Contributor
50 reviews 50 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 30, 2012

Marriott has really upped its game with this Courtyard. It's considerably nicer than most of the standard Marriotts that we have stayed at. The lobby and the rooms have very luxe finishes and pleasing decorative touches. The whole thing was so stylish and it was very clean and quiet. The fitness center was fully equipped--more than average Courtyards. My only suggestion to management would be to add a yoga mat and ball--there is plently of room for it. The hotel is just a few blocks' walk to Beale Street with a number of restaurant choices along the way. If staying in downtown Memphis, do not hesitate to choose this Courtyard.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Courtyard Marriott Downtown, responded to this review, July 11, 2012
Thanks for your comments. We will look into your suggestions for additonal equipment in the fitness center.
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preston
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 28, 2012

we had a great stay at this hotel, the loaction is just fab, staff are excellent, we had a great side view of the river with a balcony which was great, really close to beale street and all the down town stuff.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Courtyard Marriott Downtown, responded to this review, July 11, 2012
Thanks for your stay! Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 27, 2012

Went to Memphis for a weekend getaway. I had walked by this hotel several times before and decided to give it a try. Upon check-in I was given an upgrade to a balcony room on the 6th floor. The location was great for people watching. The location is great.. within walking distance to many of the typical attractions but right on the trolley line if you need to travel further. Staff was very curteous. If you do get one of the balcony rooms be sure to bring some binder clips as the door mechanism on the balcony door interferees with the cutrains ability to completely block the rising sun.

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Little Rock, Arkansas
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 27, 2012

It was a beautiful hotel and very modern. The room was nicely appointed. The beds weren't fabulous but comfortable enough. It is pretty far from Beale and doesn't provide shuttle service so that was a bummer. Oh, there was no fridge in the room for some reason, so we had to have one sent up. They forgot about it and we had to call again later on. The A/C said 60 degrees but it was not very cool. Plus, we had some extra charges on the bill (that were removed) but it was still a hassle. Awesome shower though! For the money, could have stayed closer to Beale so I am less likely to return.

Room Tip: Definitely get a balcony! Its the only thing that makes this hotel worth it.
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  • Stayed June 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
O'Fallon, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 23, 2012

This hotel would have gotten 4 dots on the rating if it weren't for one thing, I will explain at the end.
First and foremost the hotel is only a few years old. So that means it has the new Courtyard design elements in it which I love. Very modern and has a higher end feel throughout the property. We had a room with a balcony over Jefferson St. with great views of the river, bridge and the trolley going by. Speaking of the trolley, there is a stop across the street from the hotel which will get you to Beale St in minutes. And if you are out too late for the trolley, cab fare is only $7.00 from the Beale St cab stand.
The staff was friendly and the food at the Bistro downstairs was pretty good.
The one problem I had was that after the weekend in the hotel I had some small bites on my arm. I didn't confirm this with a doctor, but they seemed awfully like bedbug bites. I am hesitant to say the hotel has bedbugs for sure, if others notice it and report it, there could be something there.

Room Tip: Ask for a balcony room. Its great to sit out there and people watch.
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  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Courtyard Marriott Downtown, responded to this review, June 25, 2012
I am sorry to hear that a good stay with us also had a problem with bug bites. I assure you that we do not have bed bugs. We have had the room inspected and have found no signs of bed bugs in the room. Thank you for bringing this to our attention so we could make a close inspection to insure there was not a bug problem in the room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisco
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 21, 2012

We arrived after a long day on motorcycles. We were grubby, hot and ready to be done for the day. The staff helped situate the bikes on the courtyard area between the hotels and assured us they would be well watched. There were a number of other motorcycles already parked in the same area and it was very secure. We were given a room with a balcony and walk-in shower - it was spacious and very comfortable. Everything was very clean, well decorated and inviting. After enjoying the sights and tastes of Memphis we stopped back at the hotel bar and bought a bottle of wine to bring back to the room. Enjoyed the wine on the balcony while watching the trolly cars and horse carriages go by. Highly recommend this hotel!

Room Tip: Not sure if all rooms have a balcony, but ask for one if you can - very nice for evening wine and mo...
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  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Courtyard Marriott Downtown, responded to this review, June 23, 2012
Thanks for your stay and your comments. We are glad you enjoyed your stay and look forward to your next visit to Memphis.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Marriott Downtown

Address: 75 Jefferson Ave, Memphis, TN 38103
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#15 Romantic Hotel in Memphis
#21 Family Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Marriott Downtown 3*
Number of rooms: 128
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Also Known As:
Courtyard Marriott Downtown Hotel Memphis

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