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“A little disappointed” 3 of 5 stars
Review of Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
3.0 of 5 Hotel   |   2751 New Brunswick Road, Memphis, TN 38133   |  
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Ranked #11 of 135 Hotels in Memphis
Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“A little disappointed”
3 of 5 stars Reviewed September 23, 2013

I have been staying here for the past couple years on business. This is a very nice facility, BUT my last stay I felt the customer service dropped significantly. My room was clean except for the bathroom, which had quiite a bit of mold growing in the corners of the shower. The front desks response was "oh, sorry about that". I used to feel appreciated when I stayed here except for this last visit. Sorry to say - I am not sure I will stay here next time I am in town.

Room Tip: Breakfast is not included
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kemmons, General Manager at Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, responded to this review, September 24, 2013
Please accept our sincere apology for not meeting your expectations. I would like to correspond with you directly to determine if I can remedy this unfortunate situation. Please contact me at your earliest convenience so that I may try to regain your confidence.
Sincerely,
Jon Crisp
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
    132
    36
    16
    4
    5
See reviews for
52
32
10
65
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Any
English first
Foley, Alabama
1 review
3 of 5 stars Reviewed September 21, 2013

I enjoyed my stay at this hotel but as a veteran and an American I was very disappointed in the lack of respect this hotel shows for those recently fallen at the Navy Yard. Seems it was too much effort for this hotel to lower their flag unlike the rest of the establishments in the area. Such a simple act.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kemmons, General Manager at Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, responded to this review, September 24, 2013
Thank you for pointing out our oversight. We had our flags at half staff on September 11th and simply did not realize our flags were not lowered this day until you wrote. We want to show the utmost reprect tothose families who have suffered a loss at the Navy Yard and keep them in our prayers. Thank you again.
Sincerely,
Jon Crisp
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 4, 2013

My understanding is that this is a Holiday Inn family owned hotel which = fabulous guest experience every single time so far. The decor is awesome & though I was not there for the corporate group conference, it appeared they were accommodating them with ease, while still meeting individual guests needs. The room was nice & clean and all of the staff members were eager to please, which was a step above even some luxury hotels we've been in recently. Overall great stay, no complaints & we would definitely stay again!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Top Contributor
70 reviews 70 reviews
47 hotel reviews
Reviews in 45 cities Reviews in 45 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed August 20, 2013

The Holiday Inn Wolfchase Galleria was a nice experience. However, there is nothing really standing out here. It's Holiday Inn, you know what you get, but as long as it's good, it works. Be aware that it is a 25 minute drive to downtown Memphis as well as to Graceland, with chances of more traffic on the way. Great for shopping and restaurants, though.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2013

I originally booked the Hyatt in the same area through my corporate account and ran into some issues that could have been resolved if the representative took the time to research. Needless to say i refused to EVER give HYATT anymore business/and will be working canceling the corporate account, and sought availability at The Holiday Inn. and..spoke with Anita Knight,who gave the utmost customer service!! She even apologized for the competition flaws...Truly a blessing in disguise my fiance and i feel in love with this location/staff/amenities/cleanliness/etc...I have referred this location to other companies as the "GO TO HOTEL" WHILE IN MEMPHIS. SEE YOU SOON!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 5, 2013 via mobile

We just spent two nights here! The most amazing hotel ever! So clean and modern. Great restaraunt right in the hotel! The rooms, oh my what can I say except top of the line! The pool is very nice as well. My boys loves this place as much as I did! We will for sure stay here our next trip to Memphis!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 4, 2013

We travel every couple of months to see family and Memphis is our half way overnight stop. We've stayed all over Memphis and after finding this gem two years ago, we won't stay anywhere else. The rooms are clean, comfy, and modern. The restaurant and bar are great for dinner. Breakfast is just okay. The pool and hot tub are in a green house style addition and the workout room is small but has great equipment. I am also impressed that they have handicap lifts for the pool and hot tub. We love everything about this place except the pictures of the founder in every room, lobby, and video of him when you turn on the t.v.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

Address: 2751 New Brunswick Road, Memphis, TN 38133
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Memphis
#18 Romantic Hotel in Memphis
#25 Family Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria 3*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to the Holiday Inn & Suites Wolfchase Galleria, Memphis, TN. The Award - Winning Holiday Inn & Suites Wolfchase Galleria opened in the summer of 2009. This hotel is the recipient of the 2010 InterContinental Hotels Group "Newcomer of the Year Award, and the 2011 Torchbearer Award for Excellence. This hotel brings the iconic heritage of the Holiday Inn brand to life in a modern innovative design setting new standards for business travelers and families. The property is a full service hotel located at I-40 and Highway 64 on New Brunswick Road, adjacent to the Wolfchase Galleria Mall. The hotel's full-service restaurant, 'Kem's Restaurant,' serves breakfast and dinner daily featuring a wide variety of food. The booths in the restaurant have private flat screen TVs so the occupants can enjoy any televised event they choose while dining. The hotel has a large Indoor/Outdoor pool and whirlpool facility as well as free parking. The hotel has twenty suites with wet bars, micrwaves and refrigerators. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Memphis-Wolfchase Galleria

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