I have been staying here for the past couple years on business. This is a very nice facility, BUT my last stay I felt the customer service dropped significantly. My room was clean except for the bathroom, which had quiite a bit of mold growing in the corners of the shower. The front desks response was "oh, sorry about that". I used to feel appreciated when I stayed here except for this last visit. Sorry to say - I am not sure I will stay here next time I am in town.
- Also Known As:
- Holiday Inn Hotel And Suites Memphis-Wolfchase Galleria
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn & Suites Wolfchase Galleria, Memphis, TN. The Award - Winning Holiday Inn & Suites Wolfchase Galleria opened in the summer of 2009. This hotel is the recipient of the 2010 InterContinental Hotels Group "Newcomer of the Year Award, and the 2011 Torchbearer Award for Excellence. This hotel brings the iconic heritage of the Holiday Inn brand to life in a modern innovative design setting new standards for business travelers and families. The property is a full service hotel located at I-40 and Highway 64 on New Brunswick Road, adjacent to the Wolfchase Galleria Mall. The hotel's full-service restaurant, 'Kem's Restaurant,' serves breakfast and dinner daily featuring a wide variety of food. The booths in the restaurant have private flat screen TVs so the occupants can enjoy any televised event they choose while dining. The hotel has a large Indoor/Outdoor pool and whirlpool facility as well as free parking. The hotel has twenty suites with wet bars, micrwaves and refrigerators. ... more less
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