This is a really nice hotel, no real complaints about it except the service. It's beautifully decorated, the beds are wonderful, great amenities, etc.
What left a sour taste in my mouth was how they made us feel as if we were doing them a favor by staying here. The guy in front of us checking in was a preferred customer, or whatever their repeat customer level is called. They brought out a basket of fun sized candy for him. When he left and we stepped up to the desk they hid it behind the desk again. First of all, I thought it was tacky. Second, it's freaking fun sized candy. Many of the hotels we stay in give EVERYONE fresh baked cookies and lemon water on arrival. Tacky. Whatever.
We ended up needing to spend SIX HOURS at the hospital up the road and didn't get back to the hotel until 2am. I had to go back into their office to try to get someone to help us out because I had a question. The middle aged black woman (didn't catch her name, I was tired, sorry!) said "Yeah?" to me. I told her I just needed to ask a question. She walked out barefoot and seemed VERY annoyed. I asked her if we could have a late checkout because we were in the hospital late. She said "What time." I asked when checkout usually was. She said "Just tell me what time you need to check out." I asked for noon. She said "That's fine." Now, they did allow us to do a late check out, which is why I'm giving 2 stars instead of 1. But how rude! None of the "I hope you're feeling ok and of course you can have an extra hour!" we would have had at better hotels.
Nice hotel, but would never stay here again.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn & Suites Wolfchase Galleria, Memphis, TN. The Award - Winning Holiday Inn & Suites Wolfchase Galleria opened in the summer of 2009. This hotel is the recipient of the 2010 InterContinental Hotels Group "Newcomer of the Year Award, and the 2011 Torchbearer Award for Excellence. This hotel brings the iconic heritage of the Holiday Inn brand to life in a modern innovative design setting new standards for business travelers and families. The property is a full service hotel located at I-40 and Highway 64 on New Brunswick Road, adjacent to the Wolfchase Galleria Mall. The hotel's full-service restaurant, 'Kem's Restaurant,' serves breakfast and dinner daily featuring a wide variety of food. The booths in the restaurant have private flat screen TVs so the occupants can enjoy any televised event they choose while dining. The hotel has a large Indoor/Outdoor pool and whirlpool facility as well as free parking. The hotel has twenty suites with wet bars, micrwaves and refrigerators. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Memphis-Wolfchase Galleria