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“Another wonderful stay in Memphis!” 5 of 5 stars
Review of Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
3.0 of 5 Hotel   |   2751 New Brunswick Road, Memphis, TN 38133   |  
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Ranked #11 of 134 hotels in Memphis
Richmond Hill
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Another wonderful stay in Memphis!”
5 of 5 stars Reviewed May 1, 2013

This was our second stay at this Holiday Inn as we also stayed last year in May 2012. This is a very clean, organized and well-laid out hotel. Seems like its brand new. Wonderful staff, rooms are terrific, pool looks great even though we didn't use it! This is surrounded by several restaurants and the Wolfchase Galleria Mall so it's convenient to shopping & dining and it's right off the highway for easy on/off.
Would definitely stay here everytime I am in Memphis!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 people have reviewed this hotel

Traveler rating
    129
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    5
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Any
English first
Georgetown, Texas, Usa
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2013

This is a great hotel. Very clean, had a nice lobby very modern and great service. The beds were very comfortable and the hotel was easy to find. It also had good access to I 40. I will stay there again when we pass through.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland OH
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 1, 2013

This was such a nice hotel! Very clean, nice lobby, rooms were immaculate, comfortable beds- fairly room. I aslo like the location - we were visiting Memphis & frankly I don't think I would have felt comfortable staying downtown. This was a super nice location.

Room Tip: I would consider this a great place for famlies visiting Memphis
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Rochelle, New York
1 review
1 of 5 stars Reviewed March 20, 2013

Terrible location. Had to pay for a terrible breakfast. In the middle of a huge parking lot by the loud highway. The manager was barking loudly at employees while I was trying to relax in the lobby. House keeping team was great, but I won't be back. Too far from everything in Memphis worth seeing.

Room Tip: Ask for the side not facing the highway if you plan on sleeping.
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, responded to this review, April 4, 2013
Dear Ferris A,

Thank you for taking the time to convey your comments regarding your recent experience with us. Please accept my apologies for falling short of your expectations. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
usa
Top Contributor
57 reviews 57 reviews
8 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 15, 2013

This hotel is definitely one of the better Holiday Inns ! The rooms were clean and staff was friendly. The hotel location isn't bad either, it's near the mall and quite a few restaurants.

You have to pay for breakfast though , but I rather pay for something I like than free crap !!

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirksville MO
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 1, 2013

Recently stayed three nights at this hotel. When I checked in Jay did a great job welcoming me. However, my co-worker checked in seperatly and didn't have as glowing of an experience. I would stay here again. Breakfast food was good, friendly staff and clean and safe location.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
Top Contributor
197 reviews 197 reviews
47 hotel reviews
Reviews in 76 cities Reviews in 76 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed February 28, 2013

We stayed here a couple of nights on our points. They upgraded us to the Club Level or Priority Level, whatever they call it. The hotel is new, clean, modern and well set up. Conference rooms are available there, also. The staff was helpful and polite. The only drawback was the breakfast buffet. $10 for a cold unflavorful breakfast. The table next to us ordered off of the menu (we did not due to time constraints), and there meal looked great. Stay away from the buffet.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

Address: 2751 New Brunswick Road, Memphis, TN 38133
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Memphis
#21 Family Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn & Suites Wolfchase Galleria, Memphis, TN. The Award - Winning Holiday Inn & Suites Wolfchase Galleria opened in the summer of 2009. This hotel is the recipient of the 2010 InterContinental Hotels Group "Newcomer of the Year Award, and the 2011 Torchbearer Award for Excellence. This hotel brings the iconic heritage of the Holiday Inn brand to life in a modern innovative design setting new standards for business travelers and families. The property is a full service hotel located at I-40 and Highway 64 on New Brunswick Road, adjacent to the Wolfchase Galleria Mall. The hotel's full-service restaurant, 'Kem's Restaurant,' serves breakfast and dinner daily featuring a wide variety of food. The booths in the restaurant have private flat screen TVs so the occupants can enjoy any televised event they choose while dining. The hotel has a large Indoor/Outdoor pool and whirlpool facility as well as free parking. The hotel has twenty suites with wet bars, micrwaves and refrigerators. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Memphis-Wolfchase Galleria

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