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“Ummm.... Are we in still in Kansas, Todo?” 1 of 5 stars
Review of Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
3.0 of 5 Hotel   |   2751 New Brunswick Road, Memphis, TN 38133   |  
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Ranked #11 of 135 hotels in Memphis
New Rochelle, New York
1 review
“Ummm.... Are we in still in Kansas, Todo?”
1 of 5 stars Reviewed March 20, 2013

Terrible location. Had to pay for a terrible breakfast. In the middle of a huge parking lot by the loud highway. The manager was barking loudly at employees while I was trying to relax in the lobby. House keeping team was great, but I won't be back. Too far from everything in Memphis worth seeing.

Room Tip: Ask for the side not facing the highway if you plan on sleeping.
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, responded to this review, April 4, 2013
Dear Ferris A,

Thank you for taking the time to convey your comments regarding your recent experience with us. Please accept my apologies for falling short of your expectations. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 people have reviewed this hotel

Traveler rating
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    3
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
usa
Top Contributor
54 reviews 54 reviews
6 hotel reviews
Reviews in 29 cities Reviews in 29 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 15, 2013

This hotel is definitely one of the better Holiday Inns ! The rooms were clean and staff was friendly. The hotel location isn't bad either, it's near the mall and quite a few restaurants.

You have to pay for breakfast though , but I rather pay for something I like than free crap !!

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirksville MO
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 1, 2013

Recently stayed three nights at this hotel. When I checked in Jay did a great job welcoming me. However, my co-worker checked in seperatly and didn't have as glowing of an experience. I would stay here again. Breakfast food was good, friendly staff and clean and safe location.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
Top Contributor
187 reviews 187 reviews
47 hotel reviews
Reviews in 76 cities Reviews in 76 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed February 28, 2013

We stayed here a couple of nights on our points. They upgraded us to the Club Level or Priority Level, whatever they call it. The hotel is new, clean, modern and well set up. Conference rooms are available there, also. The staff was helpful and polite. The only drawback was the breakfast buffet. $10 for a cold unflavorful breakfast. The table next to us ordered off of the menu (we did not due to time constraints), and there meal looked great. Stay away from the buffet.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wake Forest, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 25, 2013

I was in Memphis for 2 weeks on a business trip. This was a great place to stay. The rooms are a good size and always clean. Very good breakfast buffet and good food the nights we ate in the hotel restaurant. Melissa and Ray at the bar/restaurant took really good care of us the entire trip.
I'd recommend this hotel for either business or pleasure. Very convenient to the interstate and to lots of shopping and restaurants.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2013

We actually live just one exit east of this location. We were in need of a place to stay because we had a sewer problem at home that took a week to fix. The staff went out of their way to be helpful, the rooms were extremely clean and they gave us vouchers for breakfast on most days.

Room Tip: This site has a large indoor pool.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arkansas
Top Contributor
93 reviews 93 reviews
45 hotel reviews
Reviews in 31 cities Reviews in 31 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed February 23, 2013

This is a good hotel and would normally have received four points, but I gave a bonus point for the attention given to the founding of Holiday Inn in Memphis in the 1950s (I didn't even know that the first hotel was in Memphis til we stayed at this hotel). They have a nice collection of old photos near the lobby and a glass-walled room showcasing furniture from the original Holiday Inn. That coupled with very clean rooms and good service, made for a nice overnight stay. We were in a corner suite, which is very generously sized. The hotel is adjacent to the Wolfchase Galleria Mall and there are numerous restaurants within walking distance or a few minutes drive. We've stayed in several hotels in this area and thought that this was the best of all the ones we've visited. Our only complaint is that the breakfast hot bufffet seemed overpriced to us. The base price seems reasonable but since coffee and orange juice are not included, we wound up with a $30 check for two for a breakfast that is not significantly better than what you would get free at a Holiday Inn Express or Hampton or similar hotel. We did have absolutely excellent service at breakfast from the very friendly staff. Despite the breakfast price complaint, we think this is the best hotel in the area and will definitely visit again.

Room Tip: Corner suites are very large.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

Also Known As:
Holiday Inn Hotel And Suites Memphis-Wolfchase Galleria
Address: 2751 New Brunswick Road, Memphis, TN 38133
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Memphis
#13 Family Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn & Suites Wolfchase Galleria, Memphis, TN. The Award - Winning Holiday Inn & Suites Wolfchase Galleria opened in the summer of 2009. This hotel is the recipient of the 2010 InterContinental Hotels Group "Newcomer of the Year Award, and the 2011 Torchbearer Award for Excellence. This hotel brings the iconic heritage of the Holiday Inn brand to life in a modern innovative design setting new standards for business travelers and families. The property is a full service hotel located at I-40 and Highway 64 on New Brunswick Road, adjacent to the Wolfchase Galleria Mall. The hotel's full-service restaurant, 'Kem's Restaurant,' serves breakfast and dinner daily featuring a wide variety of food. The booths in the restaurant have private flat screen TVs so the occupants can enjoy any televised event they choose while dining. The hotel has a large Indoor/Outdoor pool and whirlpool facility as well as free parking. The hotel has twenty suites with wet bars, micrwaves and refrigerators. ... more   less 
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