we stayed on a friday night - went to check in and the young lady was busy with what appeared to be a personal phone call, because she was laughing and smiling. She quickly went thru the check-in process and appeared to be annoyed when I asked her a question . When I walked away, she went back to her phone call and went back to laughing and smiling. We went to get dinner and do some shopping. When we got back, watched some TV then tried to go to sleep. The refrigerator was making the loudest noises and there was banging noises which happened too often. I am a light sleeper and had the worst night of sleep in years. When I was telling the clerk of the noise, she rudely told me that they do not try to bribe their customers into coming back by offering any special compensation. "hello"??? I did not ask for compensation, I was just telling her about the refrigerator. She was again, abrupt and rude. If this is the customer service you give at your hotels, this vacationer will find accommodations elsewhere.
- Also Known As:
- Holiday Inn Hotel And Suites Memphis-Wolfchase Galleria
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn & Suites Wolfchase Galleria, Memphis, TN. The Award - Winning Holiday Inn & Suites Wolfchase Galleria opened in the summer of 2009. This hotel is the recipient of the 2010 InterContinental Hotels Group "Newcomer of the Year Award, and the 2011 Torchbearer Award for Excellence. This hotel brings the iconic heritage of the Holiday Inn brand to life in a modern innovative design setting new standards for business travelers and families. The property is a full service hotel located at I-40 and Highway 64 on New Brunswick Road, adjacent to the Wolfchase Galleria Mall. The hotel's full-service restaurant, 'Kem's Restaurant,' serves breakfast and dinner daily featuring a wide variety of food. The booths in the restaurant have private flat screen TVs so the occupants can enjoy any televised event they choose while dining. The hotel has a large Indoor/Outdoor pool and whirlpool facility as well as free parking. The hotel has twenty suites with wet bars, micrwaves and refrigerators. ... more less
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