I travel over 100 days a year for business so I spend a lot of time in hotels. One of the cities I frequent is Memphis and have had the oppurtunity to stay at several of the Hilton chain hotels in the area. As some have noted, this hotel is a little dated and it would not hurt to give the rooms an upgade but what brings me back to this hotel is the Hospitality of the staff. The most notable is the Hilton Honors lounge in the evenings. Samantha is the consierge in the lounge and she a key reason a lot of us regulars stay at the hotel. When you travel as much as some of us do, it is nice to have a place that you can just relax and feel at home. The lounge itself is nothing special, it is her hospitality and attention to the guests that make the difference. She greets everyone that comes in with a smile, asks about their day, offers to help them with whatever they need even if it is not directly related to the lounge. If you are a regular then she learns your name, what you like to drink, asks how your family is doing, etc... It is clear that she loves what she does and cares about the guest, trust me this is not always easy to find when traveling. People like her can help a guest look past a lot, without the hospitality even a new 5 star property will get complaints because in the end its all about people.
- Official Description (provided by the hotel):
- The Doubletree by Hilton Memphis is in the heart of the East Memphis business district and Clark Tower complex, next to The Racquet Club. Easy access to I-40 and I-240, just minutes from Memphis International Airport, offering free airport transportation. Complimentary Wi-Fi is available throughout the hotel. Graceland, Beale Street, National Civil Rights Museum, University of Memphis, Oak Court Mall and the Memphis Zoo with its rare giant pandas are all within minutes of this suburban Memphis hotel. ... more less
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- Also Known As:
- Memphis Doubletree
- Doubletree Memphis