We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Stay” 5 of 5 stars
Review of Fairfield Inn & Suites Memphis East/Galleria

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Fairfield Inn & Suites Memphis East/Galleria to your Saves list
Fairfield Inn & Suites Memphis East/Galleria
2.5 of 5 Hotel   |   8489 Highway 64, Memphis, TN 38133   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Free Parking
Ranked #4 of 134 Hotels in Memphis
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Stay”
5 of 5 stars Reviewed September 1, 2013

Stayed at here for two nights. The hotel was very clean, employees were pleasant, and breakfast was ok. Hotel is very close to shopping and restaurants. Did not go to the indoor pool but other family members did and enjoyed it tremendously. Will stay at this hotel gain!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

200 reviews from our community

Traveler rating
    115
    57
    14
    10
    4
See reviews for
63
37
10
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Illinois
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 20, 2013

Our first stop from Illinois was Memphis and we stayed at this hotel and loved it. The staff was great and courteous, the rooms were clean and really liked that they had a computer available for us to use.

It is located in the business section and only 20 minutes the most from downtown Memphis. Lots of restaurants around there to eat at - as downtown Memphis was quiet. I now know that when I travel, I will choose a Fairfield Inn and Suites.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Memphis East/Galleria, responded to this review, September 5, 2013
Dear NormaFay,
We appreciate your kind words about the Fairfield Inn & Suites Memphis East. Yes, our hotel is centrally located, surrounded by the most popular attractions in the city. It pleases us to know your experience here exceeded your expectations and that makes us so very happy. We look forward to your return trip and we value your loyalty.

Sincerely,
Louise K.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelbyville
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 18, 2013

We recently stayed at Fairfield on a family trip with my granddaughter. One of the reasons we chose that specific hotel was that it was suppose to have a heated indoor pool and it being my granddaughter's first time in a hotel we wanted her to have an especially amazing stay and enjoy a hotel with the amenities of a pool. The pool was ice cold. Normally i prefer a cool temperature pool but this pool was so cold that the longer you stayed in it the colder you got. Within seconds of touching the water my grand-daughter was shivering, so having her spend any time at the pool was out. There also was no towels in the pool area.

The other issue we had was our card key would not work, the staff had to change the batteries and reset the whole lock so for about 10 minutes we were waiting in the hall and then another 15 to 20 minutes we were waiting for them to finish fixing the lock and leave the room. It was a minor issue but annoying none the less.

The hotel was very clean, so clean that the carpet in our room was still damp from recent cleaning which made the whole room feel damp.

The breakfast was ok, nothing special. It was the typical breakfast you get at any hotel that serves breakfast with the addition of microwaved sausage and egg and biscuits. The dining area is small for a hotel of that size and so seating was very limited especially considering its Memphis area where there is always one convention or another going on and hotels tend to stay pretty busy especially in that area.

We were rudely awakened around 3am in the morning by someone in the next room talking very loudly. I do not blame the hotel for that though although I dont know how the front desk didnt hear them also considering how close we were to the front desk.

The staff was very pleasant, the overall cleanliness of the hotel was excellent

It is extremely unlikely I will stay at this hotel again because of all the minor issues and especially the pool issue. It was nothing like I have came to expect from the Marriott brand.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Memphis East/Galleria, responded to this review, August 20, 2013
Dear Robinhharris,
Thank you for your review of our hotel. I am sorry to hear about the problems you encountered while you were our guest. I am especially sorry that your granddaughter was unable to enjoy our pool. I want to assure you that guest satisfaction is of the utmost importance to us and these issues are being addressed. We hope you give us a chance to make things right and try the Fairfield Inn & Suites Memphis East again next time you find yourself in the area.

Sincerely,
Louise K.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 17, 2013 via mobile

We stayed here for a one night trip to the zoo. About 20-25 minutes from the zoo. Very nice, safe area. Small pool, but perfect for young kids...only 4 feet deep. Hot tub for the parents! Within 5 minutes if the Wolfchase Galleria mall and several great eating places. Also easy access to interstates.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Memphis East/Galleria, responded to this review, August 20, 2013
Dear Cajun_YankeeGal
Thank you for the 5 star review. We are so happy to hear that you enjoyed everything Memphis has to offer and our hotel is no exception! Please visit us again very soon.

Sincerely,
Louise K.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrison, Arkansas, United States
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 12, 2013

Very pleasant staff from the front desk to the maids that cleaned our room. Great location, near lots of shopping. Felt safe during our stay, parking lot was well lit. Breakfast was typical hotel food. Waffles, eggs, sausage, biscuits, cereal, yogurt, etc. Pool are was clean, maybe a little too much chlorine smell. Only used hot tub. Would stay here again on return trip to Memphis. A little far away from downtown, but easy to navigate to downtown area.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camden, Tennessee
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 6, 2013

Very pleasant staff. Every request was taken care of without complaining. The lobby and eating area was exceptionally clean and well taken care of. The room was clean from top to bottom. The ventilation worked excellent with a very clean room to rest in. The food was well arranged with more than the usual choices. No real negative but the only thing that might make things a little convenient would be to put an extra ice machine on another floor since the only one available was located on the first floor. All others having rooms there were very satisfied with the entire facility!
Location close to Wolfchase mall. Comfortable going to car day or night.

Room Tip: Ask for a room with microwave and refrigerator if important for your stay.
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glendale, Arizona
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 2, 2013

Excellent front desk service, dived in to help solve a problem not of their making, followed up to make sure all was ok (which it was saving our day). I travel a lot and am rarely dissapointed in Marriott properties.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Fairfield Inn & Suites Memphis East/Galleria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairfield Inn & Suites Memphis East/Galleria

Address: 8489 Highway 64, Memphis, TN 38133
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Memphis
#5 Romantic Hotel in Memphis
#8 Family Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Memphis East/Galleria 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
This Fairfield Inn & Suites Memphis East/Galleria hotel, is like none other in Memphis, TN. The Memphis Fairfield Inn & Suites enjoys a premier location next to the Wolfchase Galleria Mall without the hassle of downtown parking and traffic. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Hotels.com, Priceline, TripOnline SA, Odigeo, Despegar.com, Travelocity and Tingo so you can book your Fairfield Inn & Suites Memphis East/Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairfield Inn And Suites Memphis East
Fairfield Inn & Suites Memphis East Hotel Memphis
Fairfield Inn Memphis
Fairfield Memphis
Memphis Fairfield Inn

Owners: What's your side of the story?

If you own or manage Fairfield Inn & Suites Memphis East/Galleria, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.