We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a nice place to stay” 1 of 5 stars
Review of Extended Stay America - Memphis - Germantown

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Extended Stay America - Memphis - Germantown to your Saves list
Extended Stay America - Memphis - Germantown
2.0 of 5 Hotel   |   6500 Poplar Avenue, Memphis, TN 38119 (Formerly Homestead Studio Suites)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Ranked #88 of 135 Hotels in Memphis
Abu Dhabi, United Arab Emirates
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Not a nice place to stay”
1 of 5 stars Reviewed March 31, 2013 via mobile

The place is not clean and there appears to be very little concern from the staff about that. The rooms are small, smell badly and you definitely get the feeling it would not be wise to leave valuables in your room. The elevator was broken from time to time and wreaked of ammonia and the floor was always sticky. My employer booked my room here trying to save a buck but I will let them know that was the last time I'll stay at any Extended Stay America properties.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

74 reviews from our community

Traveler rating
    18
    10
    9
    11
    26
See reviews for
14
13
8
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Any
English first
Pensacola, FL
Level Contributor
102 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
1 of 5 stars Reviewed March 25, 2013

There was no desk clerk or staff to check me in after I paid for the hotel on Priceline. I tried phoning the number listed on the wall, called into the back room, knocked on the housekeeping staff door with no answer. I ended up sleeping in my car! This hotel has changed hands recently. I have stayed there about 30 times for business travel when it was the Homestead Suites without any problem. Last time I stayed there it had changed ownership to the Extended Stay Hotel chain and I noticed the housekeeping had gone downhill. For example, there was mold and mildew in the shower. I will never stay there again and do not recommend this hotel to anyone.

Room Tip: Choose a different hotel or you may end up without a room. No restaurant not fitness center. Dirty...
See more room tips
  • Stayed March 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudson, NH
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 24, 2013

As a woman traveling alone, I specifically picked this hotel because the neighborhood that it is in is rated as very safe. The hotel looked GREAT from the outside, but once I got into my room I regretted my choice. First off, I RESERVED a smoking room, which I did not get ("We'll have one tomorrow" ... hey, I'll be in Virginia by tomorrow), so it was either no smoking or go outside at night by myself. Didn't smoke. Didn't sleep, either, as the bed was uncomfortable and the walls were paper thin and the neighbors were yelling at each other and their kids (not just one room ... it seemed like the entire floor was full of yelling families). Did not feel safe at all. Not my first bad hotel in Memphis, but will be my last. Avoiding that whole city like the plague.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed February 28, 2013

It's not all bad people. Especially if you know what to expect. I've stayed at several Extended Stay brand hotels in other cities and they are all pretty similiar except for the extras they offer. When I arrived the room requested was unavailable so the young man at the front desk told me that he was upgrading me to a deluxe suite because of this. The room was good. It was neat, clean and spacious. It had a kitchen with refrigerator and microwave and stove burners, and the wireless is free. This place does not clean rooms daily. Apparently houskeeping comes once a week if your staying a week a more. Not bad since most adults clean up after themselves anyway and there is the option to pay for additional services as with most long term lodging places. I did have to exchange my towels at the front desk but it was a fairly easy process. Definitely nothing to complain about. The staff was nice, I was able to sleep which is all I really expected when home away from home. I recommend those looking for higher end services to chose a higher end hotel. However, if looking for a clean, safe, budget hotel this is one of the better places you should choose.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martinez, California
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed February 23, 2013

This was the WORST "hotel" I have ever stayed in! I was shocked at the poor condition of my first room, and was grudgingly switched to another room. I could write a 2 page list of things that were wrong with it (the hotel). Door handle broken, tub broken, NO towels in room, air conditioner broken - in the first room. Horrible smells in second room, lights broken, bed with stained bed sheets, carpet stained, fridge dirty. Hallways outside smell very foul. Staff goes home at 11 pm. The guy who checked me in was talking to some girl on his cell the entire time he was checking me in. He barely acknowledged my existance. He was aggitated that I asked him a question I had.

Room Tip: Stay out of this hotel at all costs.
See more room tips
  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 of 5 stars Reviewed February 12, 2013 via mobile

Staying here for work, company takes care of booking rooms, that parts nice, but I would choose another place to stay for a long period of time, the rooms don't get cleaned unless you ask, and even then it's not "clean", they have a towel issue for sure, never seem to have towels, you have to bring yours down and leave them to be washed, you might get them back same day.. Started a new free breakfast this month, granola bars, fruit and muffins.. But don't try to get more than 2, you will get called out! Staff is nice, just need more to work with..

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 21, 2013

Just taken over by Extended Stay America and they have no idea what they are doing. I booked the room using priceline name your own price and when I got there they could not find the reservation. They told me there were no single rooms availabe and then wanted to charge me again for a double room. I refused and they made me get out my laptop and prove I made the resrvation and when i did they finally called the manager who talked the night clerk through the process. Finally found my reservation and when they gave me the key it was a room with single full size bed. The bed cover was stained, the chair ottoman was stained and I kept my socks on while walking on the carpet. Left early in the morning with no breakfast and no shower. The sheets appeared clean but the rest of the room was and the hallways were in sad shape.

Room Tip: Choose someplace else.
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Extended Stay America - Memphis - Germantown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Memphis - Germantown

Address: 6500 Poplar Avenue, Memphis, TN 38119 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #88 of 135 Hotels in Memphis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Memphis - Germantown 2*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Odigeo, TripOnline SA, Cheap Tickets, Extended Stay and Priceline so you can book your Extended Stay America - Memphis - Germantown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Homestead Studio Suites Memphis/Poplar Hotel Memphis
Homestead Suites Memphis
Homestead Memphis
Memphis Homestead Suites
Extended Stay America Memphis

Owners: What's your side of the story?

If you own or manage Extended Stay America - Memphis - Germantown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.