I was in town at the last minute to see some friends and due to "Memphis in May," had a hard time finding a room at the typical Hilton hotel or SPG hotel. Embassy in East Memphis was my best bet. I should have known something was not ideal when I could not find a parking place just to check in at 6 on a Fri Night.. I actually had to park illegally on a corner just to check in! I then went to the HHonors desk only to see that due to the crowd -- and it was NOISY -- that they were not honoring their HHonors desk. The couple at the desk were actually arguing and haggling over something for a good 15 mins with the poor clerk. When I finally did make it to the registration clerk 20 mins later, things went smoothly. There were no bell- staff and no luggage carts. So I moved my car to the back parking lot and hauled my luggage in.
My room was adequate, on the 5th floor. Though I am Diamond status, there were no amenties offered. There was a welcoming letter on the desk in the room, but it was addressed to someone else.
I do not stay at Embassys very often. In the past decade, this was my 4th or 5th. So I guess I do not know what to expect. I did note that they place seem waaaaaaaaaaaaaaay over-crowded. There HAD to have been more than 4 people in each suite as people were EVERYWHERE and noisy, and children seemed to run around un-attended. At cocktail hours both evenings I was there, I have never seen so many people with braids, fades, grills, sagging pants, and noisy, noisy drama! Geesh! Length of wait for free buffet breakfasts: generally 30 to 40 mins (another geesh!).
Their exercise room was small but the equipment seemed to be in good shape.
The highlight of the hotel, in my opinion, was an extraordinarily hard-working member of the staff, "San," who was bartender, bus-person, and after the meals and drinks were over a VERY thorough scrubber of the tables. In the midst of this circus, she actually had a positive attititude and warmly and genuinely invited me back to the hotel when I am next into town (not likely! but the sentiment is excellent). Management, she needs to be promoted!!!!!
Because my flight out Sunday was not until 6:30P and because I am Diamond-status I checked with the front desk to arrange a late check-out on Saturday. I was told that this was not possible that 1:30 would be as late as it would be. I asked her to check with the MOD and was told that the MOD was not on-site. (I don't blame him or her!) I was told that she would try to get permission for a late check out by paging the MOD. I never heard back. I checked with the desk then Sunday for the late check out and was told that 1P would be the latest possible. I gave up and packed and left immediately, not being able to do much work at the airport.
This was not a pleasant hotel stay and it will be a lonnnnnnnnng time before I stay at an Embassy again -- and then only if all other hotels are not available.
This hotel is NOT RECOMMENDED!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.