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All reviews mississippi river beale st underground parking main street biscuits and gravy civil rights museum minute walk trolley stop yogurt stayed here for nights per night nice pool the breakfast area would definitely stay here again graceland microwave uber
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Reviewed August 30, 2015 via mobile

we wanted to stay near the mississippi river and came across the comfort inn. although they did not have rooms available with a view of the mississippi, we settled into a ground floor executive suite.

wonderful suite. not only was it enormous but the bed was huge, comfortable, and stocked with both soft and firm pillows. the front desk mentioned that we were welcome to admire the view from the pool deck until 9pm. worth the trip up after a long day of travel.

although the room exceeded our expectations, we were awakened in the wee hours of the morning to grunts and a banging head board from a nearby room. with the quality of everything else, it was slightly disappointing that the walls were paper thin.

what a breakfast! my favorite, biscuits, gravy and eggs! a spread of items available to guests also included bacon, yogurts, fresh fruits, waffle maker, variety of donuts and juices, and many other items. evening and morning staff were also friendly. will bring earplugs next trip here.

Date of stay: August 2015
Trip type: Traveled as a couple
Thank t t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mkrupp1950, General Manager at Comfort Inn Memphis Downtown, responded to this reviewResponded September 1, 2015

Dear tt,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words.We are glad you enjoyed your stay and our delicious full hot breakfast. We take pride in our hotel and the services we provide.

Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Michael Krupp
General Manager
Comfort Inn Downtown Memphis
901-526-0583

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2015

I was passing through town for a quick night before heading to VA and found this hotel to be excellent. Check in was great, the front desk recommended a great restaurant downtown that we ate at. We enjoyed a night at BB Kings and the local Wednesday night bike fest. The room was very clean and parking was easy and safe! I would highly recommend this hotel and will stay here again whenever I am in town.

Room tip: We were on the 15th floor with a great view
Date of stay: August 2015
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank 508loris
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mkrupp1950, General Manager at Comfort Inn Memphis Downtown, responded to this reviewResponded September 1, 2015

Dear 508loris,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Michael Krupp
General Manager
Comfort Inn Downtown Memphis
901-526-0583

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2015 via mobile

Stayed here for 7 days. A comfortable stay, breakfast good plenty of cereal, toast, muffins, condiments, egg omelette, scrambled egg, bacon rashers, fruit. Free coffee in reception of hotel and coffee machine in room.
Rooms comfortable two big double beds with glorious pillows only down side could do with a re-furb but comfortable enough. However terrible smell of cigarette smoke on floor and in room.
All in all a comfortable stay and pleasant staff.

Date of stay: August 2015
Trip type: Traveled with friends
1  Thank Paula N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mkrupp1950, General Manager at Comfort Inn Memphis Downtown, responded to this reviewResponded August 25, 2015

Dear Valued Guest,

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Michael Krupp
General Manager
Comfort Inn Downtown Memphis
901-526-0583

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2015 via mobile

The location of this hotel is good, it was easy to walk to Beale st, downtown restaurants etc. Our room was spacious and we had a nice view from the 15th floor, we could see the mississippi and the "dolly parton bridge". Breakfast was good.

But overall we did not feel very welcome. The building doesn't look/feel cozy and the parking area even scared me a bit. But it was mostly the staff at the reception area, who didn't even seem to notice when you were entering or leaving the hotel. During our 3 day stay we weren't greeted once, and they almost didn't respond to our greetings/questions.
Breakfast staff was more friendly, but overall we didn't like the atmosphere of this hotel.

Date of stay: August 2015
Trip type: Traveled with family
1  Thank Eline W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mkrupp1950, General Manager at Comfort Inn Memphis Downtown, responded to this reviewResponded August 17, 2015

Dear Eline W,

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Downtown.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the staff on your recent visit. I have shared your feedback with my Front Desk Manager to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Memphis.

Kind Regards,

Michael Krupp
General Manager
Comfort Inn Downtown Memphis
901-526-0583

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2015 via mobile

The rooms were nice enough. Basic and clean. Could do with some updating.
The breakfast was a typical American breakfast with not much choice. By the time we got there everyday, they had nearly run out of stuff and didn't seem to be replaced. The hot tea/coffee is done using the sink and heated in the microwave, which I thought was yuck.
We gave up and went out for food after day 2.
The hotel is in a very good location and the staff were nice.

Date of stay: May 2015
Trip type: Traveled with friends
1  Thank Lorraine C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mkrupp1950, General Manager at Comfort Inn Memphis Downtown, responded to this reviewResponded August 13, 2015

Dear Lorraine C,

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Michael Krupp
General Manager
Comfort Inn Downtown Memphis
901-526-0583

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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