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Four Points by Sheraton Memphis East: Traveler Reviews

3.0 of 5
5877 Poplar Ave, Memphis, TN 38119 (Formerly Park Place Hotel Memphis)
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Four Points by Sheraton Memphis East
Ranked #34 of 134 hotels in Memphis
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77 reviews from our community

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Traveler rating
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Date Rating
Creede, Colorado
Top Contributor
202 reviews 202 reviews
64 hotel reviews
Reviews in 80 cities Reviews in 80 cities
201 helpful votes 201 helpful votes
“Another Great Stay”
4 of 5 stars Reviewed January 11, 2013

Service with a smile, good location for the east side of town, reasonable price, comfortable rooms, and a nice work out center. There are lots of hotels in this area but this one is a nice midrange option.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 14 more reviews by ksiddel for Memphis
Ask ksiddel about Four Points by Sheraton Memphis East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cortney O, Manager at Four Points by Sheraton Memphis East, responded to this review
January 17, 2013
Thanks, ksiddel!
I really appreciate the time you took to post this review. From your title it appears you are one of our frequent guests, so thanks again for choosing to stay with us. As I'm sure you know, we are very proud of our fitness center and consider it to be one of the best (if not the best) hotel fitness center in Memphis. And It's great to hear we've been getting the other essentials right consistently enough that we see you again and again. We hope to see again you soon and look forward to greeting you with a smile then, too!
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Titusville, Florida
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 37 cities Reviews in 37 cities
19 helpful votes 19 helpful votes
“Just ok”
3 of 5 stars Reviewed December 29, 2012

This hotel was just ok with nothing special on the positive side to comment about. Had a couple of small troubling items...I need an outlet near the bed...seems like a normal item but had to crawl under the bed to get to one...2nd item was the heater...we stayed here on 12/27 and it was cold outside. We could not get the temp to stay even at any temperature. It would get cold and when the heater came on it stayed on till the room was way too hot...this made sleeping not the best.
The staff was quite helpful and accomodating...
Breakfast has an extra charge of $9.95(I think that is the correct figure) so we passed on breakfast and ate elsewhere.
Overall you will find the hotel acceptable but will most likely not be very impressed.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Bill F about Four Points by Sheraton Memphis East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Run down is more like a super 8.”
2 of 5 stars Reviewed December 25, 2012 via mobile

I am used to four points and have stayed in several,but this one is awful. Our room and bathroom were dirty upon arrival, Along with a broken toilet. We like to work out and while in the gym a staff member let a woman in who was certainly on drugs with sunglasses on. She pretended to work out and we decided to leave the sketch scene. Today is Christmas morning. I have a do not disturb sign on the door, so instead of knocking I get a call from housekeeping Disturbing me by telephone and waking us up because she wants to leave. Do not waste your money on this junk hole. Trust me.. It's awful

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Beautyhairess about Four Points by Sheraton Memphis East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cortney O, Manager at Four Points by Sheraton Memphis East, responded to this review
January 4, 2013
Hi Beautyhairess,
Thank you for taking the time to share your thoughts from your recent stay with us. I am sorry to hear that your stay was less than you had expected it to be. Our staff members are trained to provide safe and courteous service to all of our paying guests without discriminating based on their physical appearances. We are always looking for ways to better ourselves, so I assure you your feedback about your room and the housekeeping service will be put to good use. Our general manager and I would very much appreciate the opportunity to speak with you about your stay in greater detail. At your convenience we can be contacted at the hotel. Thank you again.
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Atlanta, Georgia
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Good airport hotel”
4 of 5 stars Reviewed December 20, 2012

Pros: 
- Within walking distance to shopping/food
- Modern, clean rooms
- Nice gym

Cons:
- Distance from airport

This is your basic airport hotel.  It's located near a shopping center, so you have several options for shopping and food within walking distance.  It has a nice gym for a small hotel.  Nothing fancy, but the room was clean and modern.  It's a pretty good shuttle ride from the airport, so if you want to be closer you might want to look at other options.  Overall, it met expectations and I would stay here again.

Room Tip: No club floor, I believe all rooms are the same
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Mustangcop about Four Points by Sheraton Memphis East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, CA
Senior Contributor
44 reviews 44 reviews
44 hotel reviews
Reviews in 41 cities Reviews in 41 cities
204 helpful votes 204 helpful votes
“Excellent staff”
4 of 5 stars Reviewed December 20, 2012

I stayed here for 2 weeks. Very nice for the category. Things I liked:

- Really nice staff. Very helpful and friendly;
- Shuttle service to local area and the airport;
- Great restaurant just outside the hotel (same site) – River Oaks;

What could have been better:
- Lighting in the room – very dim and dull;
- Hot water – I had temporary problems with hot water twice but it returned after a 10 minute wait. Frustrating as it was, not too big a deal over a 2 week stay.
Overall, I give it 5 stars due to the staff, including the manager. All their staff – Manager, shuttle drivers, reception were excellent. I almost feel their warmth was a lot nicer than what you might find at the more expensive Starwood hotels such as the St Regis, W, Westin etc. This was my first time at a Four points and I would definitely consider staying at one again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask CAWorldtraveler about Four Points by Sheraton Memphis East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Four Points by Sheraton Memphis East

Also Known As:
Four Points By Sheraton Memphis East Hotel
4 Points By Sheraton Memphis East
Four Points By Sheraton Memphis East Hotel Memphis
Park Place Memphis
Memphis Park Place Hotel
Address: 5877 Poplar Ave, Memphis, TN 38119 (Formerly Park Place Hotel Memphis)
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Best Value Hotels in Memphis
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Four Points by Sheraton Memphis East hotel is near the business corridor, Beale Street, and Graceland. This Memphis hotel offers a complimentary airport shuttle and free wifi with guest's hotel room. ... more   less 
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