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“Extremely friendly hotel” 4 of 5 stars
Review of Staybridge Suites Memphis - Poplar Ave East

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Staybridge Suites Memphis - Poplar Ave East
3.0 of 5 Hotel   |   1070 Ridge Lake Blvd., Memphis, TN 38120 (Formerly Hawthorn Suites)   |  
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Ranked #2 of 134 Hotels in Memphis
Certificate of Excellence
London, United Kingdom
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Extremely friendly hotel”
4 of 5 stars Reviewed September 15, 2013

The staff in this hotel were very friendly and helpful. The complementary food and drinks in the evening were very welcome. We had no problems with the car park. The room was spacious and clean. Breakfast was nice and lots to choose from. Recommend the Benahana restaurant nearby too. Only complaint would be that it is quite a long way outside Memphis - would definitely recommend it though.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, September 16, 2013
Thank you for choosing to stay with us on your recent visit to Memphis. Your nice comments are very much appreciated. We hope to see you back again soon since it is such a short commute from the UK to Memphis. Seriously though, please keep us in mind on your next trip to the States. Best regards, Bob Cox, General Manager
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504 reviews from our community

Traveler rating
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    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
Franklin, Tennessee
Level Contributor
336 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed September 5, 2013

Booked this through Priceline. Great staff and big rooms. We booked a 3 star, and this is really like a very nice 2 1/2 star. The only difference is that the beds are not as comfortable. There is a small kitchen, huge bathroom, and popcorn. The staff made us feel right at home. The parking is a pain, as we got in late and had to park in the rear of the building.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, September 9, 2013
Thank you for staying with us and for writing this nice review of our hotel. I'm sorry you weren't as comfortable in our beds as you expected. We usually have excellent comments regarding their comfort. I understand each person has their own preference. I do hope you will come back to see us and enjoy our conveniently located Benihana's again. Best regards, Bob Cox, General Manager
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Florida
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 4, 2013

My trip to Memphis was last minute and Staybridge was sold out. The sales person asked if I would like her to call me if something changed. I said "Yes" but really did not expect to hear back. Much to my surprise, I was contacted the next day that a room was available and they wanted to make sure I was taken care of. I stated "I did not expect to hear from the hotel concerning this trip, and thought I would just stay somewhere else this time". The sales agent said "we appreciate our regular travelers, and will always call if something opens up because we want you to stay with us every time" The hotel is warm and friendly, conveniently located to everything, and the attention to details from the staff is #1. That is why I will keep coming back, every time.

Room Tip: Courtyard side rooms are the best
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, September 9, 2013
Thank you for coming back to see us. I'm pleased that we were able to get you in. We appreciate all of our returning guests and want to do whatever we can to ensure all our guests continue to come see us. Please join us again soon. Best regards, Bob Cox, General Manager
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Oklahoma City, Oklahoma
Level Contributor
127 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed September 3, 2013

We pre-paid for this hotel, or we may have given up on finding it. It may be in one of the most awkward locations I've ever stayed. After several wrong turns, and then pure luck, we found the hotel only to find inadequate parking (had to park across the street at a restaurant). However, despite these issues, we were satisfied with the hotel. It was clean. Shopping was nearby, as were eating choices.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, September 4, 2013
Thank you for continuing your search for our hotel. Yes, it can be a bit challenging to find, but I'm glad you were persistent. It's good to hear that you enjoyed your stay once you got to us and we hope that you will come back to see us often. Thank you for taking your time to write your review of your experiences. Best regards, Bob Cox, General Manager.
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London
Level Contributor
144 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed August 24, 2013 via mobile

We stayed for just two nights and were sad to leave. All the staff members that we came across were delightful, particularly Lois, Damon and Ross, as well as maintenance man Tom and the chef whose name I didn't get. Would thoroughly recommend the Staybridge, particularly the 'socials': free beer?!!! Who could turn that one down?!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, August 26, 2013
It's great to hear your thoughts about your stay with us. We are all glad that you chose our hotel for your visit and hope that you will return to see us often. Thank you for taking your time to write your review. Best regards, Bob Cox, General Manager
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Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 23, 2013 via mobile

Ok, so it's not the most amazing place I've ever stayed but it was great value, clean and safe. The staff was awesome, kind, polite and helpful. We were given great advice re places to go and to eat and the one problem we had in our room was dealt with quickly and effectively. The room was clean and relatively spacious however there was a slight drain smell in the bathroom which I mentioned on checkout. The hotel was well equipped and the free laundry facilities were a real bonus to find midway through our 3 wk road trip. Great hotel, I would definitely recommend this hotel.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, August 26, 2013
Thank you for staying with us on your recent visit to Memphis. I'm happy your stay was pleasant with the exception of the drain. I'm sure, if you reported it upon check out that our maintenance department took care of it for the next guest. Thank you for bringing it to our attention. I would like to follow up on it though, so if you wouldn't mind emailing me the room number that you were in, I would greatly appreciate it. My email address is sbsmemphis@generationcompanies.com. Thank you for being our guest and please come back to see us often. Best regards, Bob Cox, General Manager.
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Charleston
Level Contributor
220 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed August 21, 2013

Thank you to everyone at this Staybridge, who were friendly & exceptional at their jobs. Lois & Tony greeted us on our arrival. The breakfast staff kept the food coming, even with a crowd over the weekend. We had trouble with our dishwasher & someone almost immediately arrived to fix it. The room was clean & comfortable. We used the business center as well as laundry & all worked well. There are lots of restaurants close by. We would stay here again.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, August 22, 2013
It was great having your family with us. We hope you enjoyed your time in Memphis and will come stay with us again. Thank you for all the nice comments regarding your stay. Best regards, Bob Cox, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Memphis - Poplar Ave East

Address: 1070 Ridge Lake Blvd., Memphis, TN 38120 (Formerly Hawthorn Suites)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Memphis
#1 Family Hotel in Memphis
#7 Romantic Hotel in Memphis
#12 Best Value Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Memphis - Poplar Ave East 3*
Number of rooms: 114
Official Description (provided by the hotel):
Welcome to East Memphis's finest all suite hotel! Our 100% smoke free Staybridge Suites takes pride in our great service and convenient location! Just a short drive from the airport, downtown Memphis, FedEx Forum, Beale Street, Graceland, University of Memphis, Rhodes College, Christian Brothers College and all Memphis attractions. We are conveniently situated off Poplar Avenue and I-240 in the heart of East Memphis business corridor. Our location provides easy access to all major highways including I-240, I-40 and I-55. Within minutes of the hotel you can enjoy a wide variety of restaurants, shopping and entertainment options. Our primary goal is to make you comfortable, and we start with 114 tastefully designed suites and guestrooms. Each suite is complete with a coffee maker, hair dryer, iron/ironing board, two telephones with two lines, pullout sofa sleeper and two televisions with cable. We offer wireless high-speed Internet access in all guestrooms and meeting rooms. Start your day with our complimentary deluxe hot breakfast buffet and relax with our Tuesday-Thursday evening Social and enjoy a complimentary beer or glass of wine. Work off the stress of a busy day in our exercise room, seasonal outdoor swimming pool or hot tub. Your pet is welcome to join you for a nominal non-refundable fee. Business and airport shuttle service are provided free of charge, daily from 7AM-10PM. All this, plus earn points or miles with Priority Club. ... more   less 
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Also Known As:
Staybridge Suites Memphis - Poplar Ave East Hotel Memphis
Memphis Staybridge Suites

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