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“Quite a surprise!” 5 of 5 stars
Review of Staybridge Suites Memphis - Poplar Ave East

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Staybridge Suites Memphis - Poplar Ave East
3.0 of 5 Hotel   |   1070 Ridge Lake Blvd., Memphis, TN 38120 (Formerly Hawthorn Suites)   |  
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Ranked #2 of 134 Hotels in Memphis
Certificate of Excellence 2014
Arkansas
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
“Quite a surprise!”
5 of 5 stars Reviewed January 18, 2013

We flew in to Memphis in the middle of an ice storm and was looking for a place to stay a couple of nights until the roads cleared . We had 3 adults and got a 2 bed suite which was very roomy. It had pretty much a full kitchen with basic supplies. I had stayed here on weekends before but mid week they provide and evening social on tues, wed & thurs which is basically pretty good snacks and drinks. All of the employees were very very nice except for one in the food service area which I discussed with the manager and he seemed to take my issue seriously. Would definitely stay again!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, January 21, 2013
Thank you for giving us your review of your stay with us. We sincerely appreciate all comments from our guests. I'm happy we were able to help you and your family during the ice storm last week. They are always such a pleasant weather surprise for our area. I distinctly remember our converstation about the food and beverage department and I can assure you that we have taken the appropriate action. Thank you for bringing it to our attention. I hope to see you back whenever life brings you back to Memphis. Best regards, Bob Cox, General Manager
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415 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • English first
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English first
Conway, Arkansas
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 17, 2013 via mobile

This is my business home away from home in Memphis.

I travel to Memphis regularly and have found the Staybridge suites to be an excellent value.

The employees are very helpful and courteous and the hotel is very clean and comfortable.

I highly reccomend the Staybridge suites.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, January 18, 2013
I don't think we've ever been referred to as "SWEET", but I can certainly get used to that! Thank you for staying with us when you're in Memphis. It's great that you feel like we're your home away from home. That's exactly what we want our guests to feel. Please hurry back. We are excited about having you as a return guest. I really appreciate the nice comments, as does the entire team. It means so much to them to hear these great remarks. Thank you! We look forward to seeing you soon. Best regards, Bob Cox, General Manager
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Pentwater, Michigan
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 6, 2013

Great place to stay and MUCH cheaper than downtown. Easy to get downtown, to Graceland, to museums, etc. Very comfortable bed, nice bathroom, and a kitchen/dining/living room. While we were there, they served complimentary soda, beer, and wine as well as light food in the early evening (T-Th only, I think). Breakfast was good. The only drawback is that it is difficult to find, even with GPS. We called the desk and got directions when we knew we had gone past. The desk personnel are very nice and helpful. We would definitely stay there again.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, January 7, 2013
Thank you for taking the time to review your stay with us. It's great to hear that everything met your expectations while you were with us. I know we are a bit difficult to find for a first time traveler to the area, but am happy that our desk was able to help you with directions. Now that you know where we are I hope that we will see you often. Thank you again for all of the nice comments. Best regards, Bob Cox, General Manger.
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SW Mississippi
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 1, 2013

This was a good choice for location in Memphis. We went up for the weekend to see the sights, especially Graceland decorated for Christmas. GPS was correct but getting there after dark was not easy. Hotel is right next door to a Japanese steak house so you might want to save one evening for them. The suite was very nice but the "French doors" between the living room and bed room had huge cracks that let a lot of light through. Not want I wanted to let my wife sleep late and me up early. Breakfast was a bit of a disappointment but we are getting used to that. A "full hot breakfast" was advertised but on one day we had the preformed frozen/microwave omelets which do not count as a hot breakfast to us. All in all it was a very nice hotel but we would probably opt for someplace cheaper and PLAN to purchase breakfast out or pay a bit more and actually get a real breakfast.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, January 2, 2013
Thank you so much for taking the time to give us your feedback on your stay. We appreciate all of the comments from our guests so that we know what we do well and where we can improve. I will look into the situation with the french doors. I believe I know what the problem is and perhaps we will be able to make some changes. The omelettes can seem somewhat prefab, but, this is what is directed by Intercontinental Hotels to be served. I will be happy to forward your comments along to them and see if they will consider an alternative. Thank you again for staying with us and for sharing your comments. Please come visit us again. Best regards, Bob Cox, General Manager.
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Ohio
Top Contributor
129 reviews 129 reviews
65 hotel reviews
Reviews in 58 cities Reviews in 58 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 26, 2012

Dont follow your GPS. We had to call twice to get directions. Front desk was really nice. The room was large and very clean. Good bed with nice sheets. Big bathroom. Great breakfast. Went to Buckley's for dinner, it was wonderful.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, January 2, 2013
We are all very happy that you were pleased with your stay. Yes, we are a bit hard to locate, my GPS gets confused as well. I'm glad our front desk was able to help you in finding us. Now that you know where we are, we would love to have you back. Thank you for taking your time to write your review of our hotel and your stay. We look forward to seeing you again. Best regards, Bob Cox, General Manager
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Nashville, TN
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 26, 2012

Best place to stay in Memphis, hands down! When I am not required to stay downtown, this is the only place in Memphis I'll stay. The rooms are large and comfortable, the staff is very friendly, and the food is great!

Pros:
- Large, clean rooms
- Great food and drinks
- Location

Cons:
- My only complaint is that the chef will only pass out cookies to certain groups of people. It's petty, but my group was confused as to why we were left out.
- Wifi can be spotty at times.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, January 2, 2013
What a great review! Thank you for such nice comments about our hotel and your stay. I have to apologize for the cookies during the evening social. I will certainly look into this and correct whatever is happening with them. Thank you for bringing it to my attention. We look forward to having you come back to see us soon. Best regards, Bob Cox, General Manager
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Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2012

I couldn't come up with one negative comment about this hotel if I tried. My family and I
stayed here over the Christmas Holidays and have decided that this will be our new place
to stay when we come to visit family in Memphis. The room was very clean, the beds were
extremely comfortable , the bathroom was clean and had plenty of space and everyone
we encountered who worked there was friendly, helpful and gracious. (Damon was at the front
desk during part of our stay and was really friendly!) It is located in a nice part of town
and close to plenty of stores and restaurants. I'm hoping that all of our
future stays with this hotel will be as nice as this one was.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBSMemphisEast, General Manager at Staybridge Suites Memphis - Poplar Ave East, responded to this review, January 2, 2013
What nice comments about your stay. We all sincerely appreciate the kind words and compliments. I will be happy to pass this along to all of our team. I hope you will join us whenever you are back in Memphis. Best regards, Bob Cox, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Memphis - Poplar Ave East

Address: 1070 Ridge Lake Blvd., Memphis, TN 38120 (Formerly Hawthorn Suites)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Memphis
#3 Romantic Hotel in Memphis
#5 Business Hotel in Memphis
#13 Best Value Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Memphis - Poplar Ave East 3*
Number of rooms: 114
Official Description (provided by the hotel):
Welcome to East Memphis's finest all suite hotel! Our 100% smoke free Staybridge Suites takes pride in our great service and convenient location! Just a short drive from the airport, downtown Memphis, FedEx Forum, Beale Street, Graceland, University of Memphis, Rhodes College, Christian Brothers College and all Memphis attractions. We are conveniently situated off Poplar Avenue and I-240 in the heart of East Memphis business corridor. Our location provides easy access to all major highways including I-240, I-40 and I-55. Within minutes of the hotel you can enjoy a wide variety of restaurants, shopping and entertainment options. Our primary goal is to make you comfortable, and we start with 114 tastefully designed suites and guestrooms. Each suite is complete with a coffee maker, hair dryer, iron/ironing board, two telephones with two lines, pullout sofa sleeper and two televisions with cable. We offer wireless high-speed Internet access in all guestrooms and meeting rooms. Start your day with our complimentary deluxe hot breakfast buffet and relax with our Tuesday-Thursday evening Social and enjoy a complimentary beer or glass of wine. Work off the stress of a busy day in our exercise room, seasonal outdoor swimming pool or hot tub. Your pet is welcome to join you for a nominal non-refundable fee. Business and airport shuttle service are provided free of charge, daily from 7AM-10PM. All this, plus earn points or miles with Priority Club. ... more   less 
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Also Known As:
Staybridge Suites Memphis - Poplar Ave East Hotel Memphis
Memphis Staybridge Suites

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