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“ONLY ONE MAJOR PROBLEM : READ ON...” 3 of 5 stars
Review of Crowne Plaza Memphis Downtown

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Crowne Plaza Memphis Downtown
3.5 of 5 Hotel   |   300 North Second Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)   |  
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Ranked #42 of 134 Hotels in Memphis
Stoke-on-Trent, United Kingdom
Top Contributor
71 reviews 71 reviews
33 hotel reviews
Reviews in 42 cities Reviews in 42 cities
38 helpful votes 38 helpful votes
“ONLY ONE MAJOR PROBLEM : READ ON...”
3 of 5 stars Reviewed June 4, 2009

The room was very comfortable & hotel location only 20 minutes walk to Beale St, Or cross the road and take the trolley for a dollar. The hotel courtesy vehicle (within a 2 mile radius) was a great bonus. We felt safe walking down to Beale area at night (took the trolley back.)
The only problem that we encountered was that all the safe deposit boxes were in use and when we complained at front desk, we got the most unprofessional reply ... "put your things at the back of the closset !" I could not believe what she had said, (the hotel book in your room states that your valubles should not be left in the room but kept in the safe deposit at reception.) I have never encountered this problem in any other hotel, and I have travelled all over the world. So for the duration of our stay (4 nts) we had to walk around Memphis with passports, money, cards etc, stuffed in our pockets rather than leave them "at the back of the closset" as quoted by girl at the front desk !
Otherwise the hotel was good especially at the great rate I got through Travel Republic.
We would stay there again if the safe deposit issue was fixed.

  • Stayed May 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dstephens, General Manager at Crowne Plaza Memphis Downtown, responded to this review, June 10, 2009
Thank you for your feedback. I have addressed this issue with our controller and front office manager and we have made more safety deposit boxes available. I am sorry for this creating an issue during your stay and it is feedback like this that helps us improve our services.
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751 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 4, 2009

This hotel was fine. My room was very nice, the service was nothing to get excited about but fine, and the location was within walking distance of good places but not super close. A fne place to stay but nothing amazing. The food at the restaurant was not very good.

  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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dstephens, General Manager at Crowne Plaza Memphis Downtown, responded to this review, June 10, 2009
I am sorry you did not enjoy the food here. We are doing a complete menu overhaul and have one of the best chef's in the city. The new restaurnat concept will open mid July under the name "CANAL".
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San Diego
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 3, 2009

This was a nice hotel. The secured parking makes you think it is in a not very nice neighborhood. You could walk to Beale St, but you would have to walk through some scary downtown areas. Easier to take the trolley or drive. I hate when hotels charge you for parking when they have a parking lot, maybe it is for the security. Overpriced bar and restaurant. Otherwise very nice hotel.

  • Stayed April 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed April 26, 2009

We stayed here for one night. The hotel was easy to find, pretty much right off the interstate. Check-in was quick, but the desk clerk was unprofessional, greeting my husband with a "What's up man?" when he walked in. The room was a good size, but not very clean. The toliet had not been cleaned thoroughly in some time. The bathtub looked dingy. We found a couple clumps of hair on the bed. The bathroom was well stocked, with a lot of towels and wash cloths. Parking is gated, but the gate was open when we arrived and didn't close at all! Parking is $10. We would not stay here again.

  • Stayed April 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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dstephens, General Manager at Crowne Plaza Memphis Downtown, responded to this review, April 28, 2009
Thank you for your recent review on our property. We continually strive to improve our customer experience and I am sorry we did not accomplish this on your stay. I will be reviewing your comments with our appropriate staff members to address the issues you brought about. I can assure you this is not a normality in this hotel and we will correct those issues.

Thank you for your feedback.
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Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 17, 2009

The staff was extremely helpful, friendly, and seemed to genuinely want to help us have a good time. Rooms were perfect and for the money it was incredible.

  • Stayed March 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2009

The experience at this hotel was sensational. All of the staff was super-friendly and professional. Our room was great. The location was perfect for us. The room was very spacious and clean.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 27, 2009

My stay at the Crown Plaza was wonderful. I found the service to be top notch. The best thing about this hotel is it's location. It was easy to find, as it is located right off of I-40. It is conveniently located in the downtown area, within walking distance to many of the downtown tourist destinations. It is very close to the trolly line as well, so if you do not feel like walking you can hop on the trolly and see the sites as you make your way to your destination. The rooms were spacious and the bed was very comfortable. The decor of the hotel was excellent. It had a very modern feel, that one might not expect in Memphis. I highly recommend this hotel for anyone who is planning a trip to Memphis, whether it be for business or pleasure. The hotel is also close to the airport, which would be convenient for any business traveler.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Memphis Downtown

Address: 300 North Second Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Our Memphis Meeting Hotel is the Perfect Place for Your Next Corporate ConventionThe Crowne Plaza Memphis hotel offers affordable hotel accommodations in the heart of Memphis, TN. Our downtown Memphis hotel is just 12 miles from Memphis International Airport (MEM) and minutes from the Cook Convention Center, making us the perfect Memphis meeting and convention hotel for business travelers and corporate conventions.Our convenient downtown Memphis hotel is conveniently located within walking distance of the Memphis trolley system which provides easy access to the convention center and business district as well as the local tourist attractions that help make Memphis a great vacation destination.Looking for something fun to do in Memphis? Music enthusiasts will be pleased to know that the world-famous Beale Street Entertainment District is within walking distance of our downtown Memphis vacation hotel and Elvis Presley s Graceland is just 8 miles away. Sports fans can catch a game at AutoZone Park, home of the Memphis Redbirds, or the FedEx Forum, home of the NBA's Memphis Grizzlies.The Crowne Plaza Memphis hotel offers luxury accommodations and amenities to compliment its great downtown Memphis location. From quiet zone floors to Sleep Advantage packages, we provide everything you need to rest well while on the road. ... more   less 
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza

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