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“Great hotel” 5 of 5 stars
Review of Crowne Plaza Hotel Memphis

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Crowne Plaza Hotel Memphis
3.5 of 5 Hotel   |   300 North 2nd Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)   |  
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Ranked #40 of 134 Hotels in Memphis
Australia
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Great hotel”
5 of 5 stars Reviewed September 19, 2013 via mobile

My wife and I stayed here 16, 17 and 18th September 2013 and found this to a great hotel. Friendly staff all round and could not have any more friendly or helpful. The breakfast was very good both the buffet and ordered meals. Wait staff was very good especially Sharon, who was lots of fun. Accommodation was perfect. Hotel was situated very near downtown and had a free shuttle there and back. The trolley station was very near and we only had to walk a short distance through the a sheridan hotel across the road. Barry and Marilyn

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, September 20, 2013
Hello Barry and Marilyn,
Thank You for the 5-Star review! We appreciate your great feedback, especially regarding our team member Sharon. We are so glad that you all enjoyed your visit with us and hope that you will come and stay with us again.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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668 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
Memphis, Tennessee
1 review
5 of 5 stars Reviewed September 18, 2013

my husband and i had a night out so we stayed at crown plaza the room was clean front desk was very nice .we went out that night to beal street the next morning we got up and before check out we had breakfast . our server was sharon and she gave us great service she went above and beyond great service thanks to crown plaza.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, September 20, 2013
Thank you for the 5-Star review. We are so glad that you had a great experience at our hotel and appreciate you sharing your feedback. We hope to welcome you back soon.

Best Regards,

Helen Nelson, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 15, 2013

The room and bedding was comfortable and clean. I was on 10th floor. Elevator was fast. If you are light sleeper dont get a freeway side room -car noise loud all night. It is too far and unsafe to walk at night. No nearby restaurants. But free shuttle was fast and frequent to 11pm. Easy to get to & from Beale st. Parking seemed high @ $17. It seems secure. People pleassnt. A lot of foreign tour groups. Few business men. I would have preferred near Beale but this is less expensive and easy to use. It seems to work well.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, September 20, 2013
Thank you for the review of your recent stay. We are glad you had a good business trip and enjoyed the convenience of our downtown shuttle service. We hope that you will choose to stay with us again the next time you visit Memphis.

Kind Regards,

Helen Nelson, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed September 15, 2013

For the brand you'd expect a bit more for your dollar ... the property is old and not clean. I'd best describe it as a tall Super 8 with a hotel bar. The parking situation out front is crazy and tight. Hotel is loud (talking design of the rooms, hallways).

Room Tip: stay in another hotel
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, September 17, 2013
Thank you for your review. We are so disheartened that you did not enjoy your experience with us and that your stay was not up to expectations. We encourage you to please contact us directly so that we can find out more details regarding your experience. We hope that you will give us another opportunity.
Kind Regards,

Helen Nelson, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky, United States
1 review
5 of 5 stars Reviewed September 12, 2013

I stayed two nights and had a wonderful experience. Every member of the staff we encountered was friendly and helpful. They all went out of their way to make our stay pleasant - from Gina our waitress to Sharon the bartender to the shuttle drivers to the front desk staff. The room was clean and in great condition and the bed was incredibly comfortable. I would highly recommend this hotel.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, September 17, 2013
Thank you for your 5-Star review. We are so excited that you had such a great stay with us and we look forward to welcoming you back to Memphis.
Kind Regards,

Helen Nelson, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
5 of 5 stars Reviewed September 11, 2013

We have just returned from Memphis where we had a great stay in the Crowne Plaza, the room was clean and tidy and had all the ammenities you could ask for. In addition, the location was just a short walk (5 minutes) from the centre of town (Beale Street etc).

The stand out asset this hotel has is the staff, they are extremely helpful and friendly. I was unfortunate enough to lose an item and enquired was it handed in in reception. It wasn't but Amanda at the reception desk was extremely helpful, she was able to identify the taxi company I had used the previous day, found their number and called them for me. She also took the time to give other useful advice on how to get the item back.

I really appreciated of the help and kindness shown.

I would recommend this hotel to anyone staying in Memphis

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, September 17, 2013
Thank you for the 5-star review of your recent stay at the Crowne Plaza Memphis Downtown. We appreciate your complements to our team and are so glad that our Front Office Manager was able to assist you in recovering your items. We hope that you will return for another visit soon.
Thank you and kind regards,

Helen Nelson, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 10, 2013 via mobile

I was very skeptical about this hotel after reading reviews but was very pleased when we arrrived. The staff was very attentive and friendly. The room was very clean and had a mini fridge, which I believe someone else said it lacked. The bed was incredibly comfortable and had no bugs or stains. We had an excellent stay especially considering the great deal we got on Priceline for approx. $100/nt tax included. The only thing I rated down was the location as it is a little far from Beale and other downtown attractions but the shuttle took us there so no real issue. We will definitely be staying here whenever we visit Memphis.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, September 20, 2013
Thank you for the great review. We are glad that we exceeded your expectations and that you really enjoyed your stay with us. We look forward to you staying with us on your next visit to Memphis.

Kind Regards,

Helen Nelson, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Memphis

Address: 300 North 2nd Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Memphis
#40 Luxury Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Memphis 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Our Memphis Meeting Hotel is the Perfect Place for Your Next Corporate ConventionThe Crowne Plaza Memphis hotel offers affordable hotel accommodations in the heart of Memphis, TN. Our downtown Memphis hotel is just 12 miles from Memphis International Airport (MEM) and minutes from the Cook Convention Center, making us the perfect Memphis meeting and convention hotel for business travelers and corporate conventions.Our convenient downtown Memphis hotel is conveniently located within walking distance of the Memphis trolley system which provides easy access to the convention center and business district as well as the local tourist attractions that help make Memphis a great vacation destination.Looking for something fun to do in Memphis? Music enthusiasts will be pleased to know that the world-famous Beale Street Entertainment District is within walking distance of our downtown Memphis vacation hotel and Elvis Presley s Graceland is just 8 miles away. Sports fans can catch a game at AutoZone Park, home of the Memphis Redbirds, or the FedEx Forum, home of the NBA's Memphis Grizzlies.The Crowne Plaza Memphis hotel offers luxury accommodations and amenities to compliment its great downtown Memphis location. From quiet zone floors to Sleep Advantage packages, we provide everything you need to rest well while on the road. ... more   less 
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza

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