We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic Staff and Attention to Please” 4 of 5 stars
Review of Crowne Plaza Hotel Memphis

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Crowne Plaza Hotel Memphis to your Saves list
Crowne Plaza Hotel Memphis
3.5 of 5 Hotel   |   300 North 2nd Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #42 of 134 Hotels in Memphis
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Fantastic Staff and Attention to Please”
4 of 5 stars Reviewed August 29, 2013

There are many mixed reviews here, but I have to say, this hotel has hired the best staff anywhere. From our warm greeting at the front desk to the last hug by the shuttle driver, we enjoyed the conversations, recommendations, warmth, and humor of the people who work at the Crowne Plaza Memphis. We all know people make the difference between a great experience and an average one. The staff gave us a great experience and we would come back again.

Bobbih

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, September 3, 2013
Thank you for your great review. We do pride ourselves on exceptional service and appreciate the kind feedback. We look forward to sharing your comments with our team and hope to see you again soon.
Kind Regards,

Helen Nelson, Crowne Plaza Memphis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

708 reviews from our community

Traveler rating
    195
    219
    177
    66
    51
See reviews for
136
234
29
134
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 28, 2013

Excellent hotel with good facilities, swimming pool, gym, rooms have large twin beds, bathroom with shower and bath, hair dyer, fridge, tv, iron and ironing board, wi fi, clean spacious rooms, friendly staff, air con, great food and close to Main Street and Beale Street, couple of tips if you haven't been to Memphis before, the hotel is ten minutes walking from all the tourist spots, Beale Street which only comes to life around 8pm, Main Street which has its trams, you need the exact fare for these a day ticket which lets you hop on and off is only 3.50 dollars which you put in the machine as you get on, the river boats are ten minutes away from hotel, Peabody Hotel is ten minutes away, the duck walk is at 11 am and 5 pm each day and fun to watch, the food choice is out off this world, Graceland tours can be booked by the reception at hotel and you are picked up and dropped off at the front.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, September 3, 2013
We appreciate the 5-Star review. Thank you so much for the fantastic review and for sharing such great tips with our readers. This is great information for first time visitors to Memphis. We hope that you will stay with the Crowne Plaza Memphis again soon.
Kind Regards,

Helen Nelson, Crowne Plaza Memphis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, UK
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 27, 2013

Had a brilliant stay here. The hotel room was clean, comfortable & fairly spacious, everything you could want, but what really sets this hotel apart from others is the staff who frequently went the extra mile to deliver excellent customer service. Darrell and the other reception staff were very friendly & helpful, making us feel at home, which was especially welcome after a long flight.
They provide a free shuttle for the local area, including Beale Street, which was so handy & the driver, Reginald, was delightful; really friendly & made some great recommendations for places to eat, things to do etc.
We would definitely recommend this hotel for anyone visiting Memphis. Thank you for a fantastic stay, we will be back!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, September 3, 2013
Thank you so much for the 5-Star review. We are s excited that our team members went above and beyond during your stay. Our local shuttle service is great for our guests to get around and we are glad that the recommendations were enjoyable. We certainly hope to see you again soon.
Kind Regards,

Helen Nelson, Crowne Plaza Memphis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 stars Reviewed August 23, 2013

This was my first trip to Memphis and I thought the Crown Plaza Hotel Memphis is, by far, the best hotel I've ever stayed in. I thought the staff was exceptional and a lot of fun. Darrell, at the front desk, welcomed us warmly as soon as we walked into the hotel and did so throughout our four night stay. We also received a phone call as soon as we got in our room to confirm that our room was ok. I've never received that type of call in any hotel. We ate in the restaurant everyday and was treated well each time, especially by Gwendolyn. She is exceptional and a rare find, just an all around person. Any question that I asked, Gwen got the answer, even if it had nothing to do with the restaurant or hotel. You should do whatever it takes to keep Gwen. I thought Thomas was an excellent chef. His chicken/pasta dish was so good (the best I've ever tasted) that I asked to meet him to commend him. Kenneth and Michelle were also wonderful to my great-niece, mother and me each time. My eight year old great-niece liked Kenneth so much she called him Pa Pa. I thought the punch was a nice touch. I also thought the location was perfect. Overall, my visit was wonderful and like living with family. I will definitely be staying there the next time I return to Memphis.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, August 27, 2013
Wow, thank you so much for the 5-Star review of the Crowne Plaza Memphis. We appreciate you taking the time to recognize our wonderful team members and hotel. Our team members strive to go above and beyond which is demonstrated by your comments. We certainly look forward to you return visit so that we can all warmly welcome you back home.

Kind regards,

Helen Nelson, Crowne Plaza Memphis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 23, 2013

I travelled with a female friend. The hotel staff were welcoming after our long journey. The rooms were spacious and comfortable. Outside the foyer of this hotel which is free for clients staying there to take you to anywhere you want and a phone call will pick u up from anywhere in downtown memphis great for two lone females! there is a weekly free cocktail party with food and drinks provided by the manager. The staff were a "one off" slightly cookie but great! Stay there if you are in memphis. If yoy dont wish to use the transport provided the tram line is about 4 mins walk from here and you can travell for just 1 dollar. Great City and Beale Street a must!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, August 27, 2013
Thank you for the 5-Star review. We appreciate your great feedback and are excited that we exceeded your expectations. We hope that you will return to the Crowne Plaza Memphis again soon.

Kind regards,

Helen Nelson, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 22, 2013

I have to say that I love Crowne Plaza's overall -- but the customer service of the hotel staff in Memphis was spectacular. Gwendolyn (room service) was awesome!

Thanks for all the great service and for making me feel at home!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, August 27, 2013
Thank you for the 5-Star review and for recognizing our great customer service. We will certainly share your comments with our team members and we look forward to welcoming you back to the Crowne Plaza Memphis.

Kind Regards,

Helen Nelson, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 20, 2013

Memphis CROWN PLAZA
Great hotel
From the start things were great most of the staff were really nice the exception of Kenneth bar person he was Moody and over charge on the drinks.They had a free shuttle at the hotel it was great where ever you are give a ring and they would pick you up would definitely go back

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Hotel Memphis, responded to this review, August 27, 2013
Thank you for the great 5-star review. We are so glad that you enjoyed your stay with us. We will share all your feedback with our team members. We look forward to your return visit to the Crowne Plaza Memphis.

Kind regards,

Helen Nelson, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crowne Plaza Hotel Memphis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Memphis

Address: 300 North 2nd Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Business Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Memphis 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Our Memphis Meeting Hotel is the Perfect Place for Your Next Corporate ConventionThe Crowne Plaza Memphis hotel offers affordable hotel accommodations in the heart of Memphis, TN. Our downtown Memphis hotel is just 12 miles from Memphis International Airport (MEM) and minutes from the Cook Convention Center, making us the perfect Memphis meeting and convention hotel for business travelers and corporate conventions.Our convenient downtown Memphis hotel is conveniently located within walking distance of the Memphis trolley system which provides easy access to the convention center and business district as well as the local tourist attractions that help make Memphis a great vacation destination.Looking for something fun to do in Memphis? Music enthusiasts will be pleased to know that the world-famous Beale Street Entertainment District is within walking distance of our downtown Memphis vacation hotel and Elvis Presley s Graceland is just 8 miles away. Sports fans can catch a game at AutoZone Park, home of the Memphis Redbirds, or the FedEx Forum, home of the NBA's Memphis Grizzlies.The Crowne Plaza Memphis hotel offers luxury accommodations and amenities to compliment its great downtown Memphis location. From quiet zone floors to Sleep Advantage packages, we provide everything you need to rest well while on the road. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, Orbitz, TripOnline SA, Hotels.com, Agoda, Odigeo and Tingo so you can book your Crowne Plaza Hotel Memphis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza

Owners: What's your side of the story?

If you own or manage Crowne Plaza Hotel Memphis, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.