We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Shuttle worth it. Worst gym in America” 4 of 5 stars
Review of Crowne Plaza Memphis Downtown

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Crowne Plaza Memphis Downtown to your Saves list
Crowne Plaza Memphis Downtown
3.5 of 5 Hotel   |   300 North Second Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #41 of 134 Hotels in Memphis
bristol
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Shuttle worth it. Worst gym in America”
4 of 5 stars Reviewed June 21, 2013 via mobile

Memphis is a great city and fun. Over from uk. Arrived and hit by a wall of laziness helping my elderly parents in.

Rooms decent. Gym worst ever. They have removed ceiling tiles to allow a cross trainer. Your head ends up in the roof looking at wires and rat droppings. I am 6 ft so not tall yet they think it is ok to remove ceiling tiles for running machine and cross trainer. Unusable and a health hazard.

Free shuttle amazing love,Reginald,cleo and taylor know Memphis so well and are the best customer service ever. Loved them.

Kenneth in the bar rips you off buy insisting house vodka is absolut and 8 dollars where the real house is 5.

Worth a stay if you don't want a gym

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, July 1, 2013
Thank you for your candid review. We certainly apologize for the issues you experienced in the gym and in our bar. We have plans to renovate the gym so that our guests do not experience these challenges. We are glad that you enjoyed all of our great shuttle drivers and will be sure to share all your feedback with our team. We hope that you will give us another opportunity in the future.

Helen Nelson,
Director of Sales
Crowne Plaza Memphis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

752 reviews from our community

Traveler rating
    209
    235
    191
    67
    50
See reviews for
142
251
30
139
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
natchitoches
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 15, 2013

While vacationing in Memphis my husband and I stayed at the Crowne Plaza. The staff was efficient, polite, and very helpful in meeting our needs, including the shuttle drivers, particularly Love & Taylor. The shuttle service is an excellent courtesy service offered and the drivers were on their jobs and very nice in making recommendations when asked. We never had to wait no longer than 10-12 mins for their service. We realized this is not a new hotel, but it was the place for us during our stay. Our room was clean, beddings were comfortable, especially the pillows while the hotel offered a quiet and charming atmosphere. Depending on your reservations, as ours included breakfast as welll. A parking fee was included for self parking or valet parking, which we went with the valet parking. The valet parking staff was courteous and professional in handling our vehicle. To sum it up, we enjoyed our stay, the area was quiet and safe, the staff was great and helpful!

Room Tip: If you're looking for valuable rates, quiet area, comfortable beddings, delicious breakfast menu...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, July 1, 2013
Thank you for your kind review of your recent stay. Thank you for your great feedback regarding our shuttle service and the comfort of your guest room. We hope you will choose to stay with us on your next visit to Memphis.

Helen Nelson,
Director of Sales
Crowne Plaza Memphis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 13, 2013

ANNIE and GINA in the R&B Restaurant are extremely hospitable and accomodating. I am an attorney, who showed up early for breakfast with an armful of documents to study. They both set up a cute, curved "desk" by the window for me, then plied me with coffee and delicious food to make sure I was energized and productive. Their A+ pleasant, jovial personalities jumpstarted my day by inspiring a positive morning mood!!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, July 1, 2013
Hello and thank you for sharing your great experience with us. It’s great to hear that our restaurant team helped you get your day started so well. We hope you will return to our hotel on your next trip to Memphis.

Helen Nelson,
Director of Sales
Crowne Plaza Memphis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed June 12, 2013

The staff was amazing, particularly Darrell (sp?) who made us feel welcome and recommended a great BBQ joint. Good value because there was pool, coffee, tidy rooms and nice facilities overall. No fridge and yes the beds are full. No biggie. We paid about $100 so we weren't miffed about this. Tiny complaint that the carpet was a bit dirty and yes you pay $15 a day to park. 1.2 miles to downtown, we drove and didn't take the free shuttle bus, but overall very welcoming and good value.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, July 1, 2013
Thank you for the great review of our amazing staff and convenient amenities. We are so glad that you enjoyed your experience and shared it with us. Please visit soon.

Helen Nelson,
Director of Sales
Crowne Plaza Memphis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Top Contributor
70 reviews 70 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed June 10, 2013

We stayed at the Crowne Plaza as part of a large tour group. Although it isn't the newest building around, it does have many redeeming qualities Wifi is available in the lobby and there are a couple of computers too. The beds are comfortable and the showers nice and hot. It unfortunately isn't located near the action, however that cant be changed.

Southern hospitality is evident here. Generous with toiletries (and the nicest smelling of all the hotels I have stayed at so far). All the staff are lovely and polite and our shuttle driver was full of suggestions and recommendations. The shuttle system is VERY ad hoc and presents the problem of international visitors without mobile phones trying to contact the driver to arrange pick up. Thank you to the good samaritan on Beale St who helped us out.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Memphis Downtown, responded to this review, June 30, 2013
Dear Bronwyn J,

Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service and facilities of the hotel. We are highly motivated by your words and ensure you that we shall continue to strive for excellence. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton, Oklahoma
Top Contributor
90 reviews 90 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed June 6, 2013 via mobile

My husband I stayed here with 2 kids. We were quite disappointed to walk into the room of a 3 1/2 star hotel room to find only full size beds. The too-small beds would've been comfortable, if only one person was sleeping in them. The rooms were a bit small.

We weren't very pleased with the $15 we had to pay to self-park there. If we would've chosen valet parking instead, it would've been $18. There was a redeeming factor in this outrageous parking fee. They were within walking distance of where we wanted to go downtown, AND they offer FREE SHUTTLE RIDES to anywhere within five miles of their location.

All the staff were very friendly, professional, and helpful. Well, minus the maintenance guys who brought us a different remote to replace the one that had a non-functioning Menu button; they brought us another one with a non-functioning Menu button. So they were either not helpful, or we were just not smart enough to work that remote. ;) The possibly-not-helpful maintenance guys were still very friendly.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Memphis Downtown, responded to this review, June 22, 2013
Dear Yadee,

Thank you for taking the time to share your feedback. I am glad you mentioned the efforts of our hotel staff. We are hospitality professionals who pride ourselves on delivering world class service to all of our guests and are happy doing so. I'm sorry for the inconvenience our parking policy and room amenities may have caused you. It is certainly not our intent to inconvenience our valued customers, but to instead provide comfortable and friendly accommodations as well as competitive rates to the area. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

Again thank you for your valuable feedback.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 3, 2013 via mobile

Yes, the building is old and there are many minor problems because it is old and quite sadly bandaided together in spots, but I still liked the room. I like the look of the furniture and the bed was comfortable. Also, the room was clean.

I liked the complimentary items they provide you, like the aromatherapy packet, it's a nice touch.

I disliked the coffee maker they provide in the room. If you don't have the carafe lined up just right and the lid snapped down COMPLETELY, your coffee will be all over. Also the lid on the carafe isn't attached, so if it's not sitting just right, it will leak out the sides.

I do agree with some previous reviews about the wifi. It seemed to work fine at one point then not at another. It would also be nice to have a microwave and fridge, but they do not.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review, July 1, 2013
Thank you for your honest review and we appreciate that in spite of a few challenges you had a great stay and enjoyed the experience of your room and the new Crowne Plaza Sleep advantage amenity. We will take a look at the challenge you described with the coffee maker so that we can evaluate if this need to be changed/replaced. We hope that you will choose to stay with us on your next visit to Memphis.

Helen Nelson, Director of Sales
Crowne Plaza Memphis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Crowne Plaza Memphis Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Memphis Downtown

Address: 300 North Second Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Our Memphis Meeting Hotel is the Perfect Place for Your Next Corporate ConventionThe Crowne Plaza Memphis hotel offers affordable hotel accommodations in the heart of Memphis, TN. Our downtown Memphis hotel is just 12 miles from Memphis International Airport (MEM) and minutes from the Cook Convention Center, making us the perfect Memphis meeting and convention hotel for business travelers and corporate conventions.Our convenient downtown Memphis hotel is conveniently located within walking distance of the Memphis trolley system which provides easy access to the convention center and business district as well as the local tourist attractions that help make Memphis a great vacation destination.Looking for something fun to do in Memphis? Music enthusiasts will be pleased to know that the world-famous Beale Street Entertainment District is within walking distance of our downtown Memphis vacation hotel and Elvis Presley s Graceland is just 8 miles away. Sports fans can catch a game at AutoZone Park, home of the Memphis Redbirds, or the FedEx Forum, home of the NBA's Memphis Grizzlies.The Crowne Plaza Memphis hotel offers luxury accommodations and amenities to compliment its great downtown Memphis location. From quiet zone floors to Sleep Advantage packages, we provide everything you need to rest well while on the road. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, Orbitz, Travelocity, Odigeo, TripOnline SA and Hotels.com so you can book your Crowne Plaza Memphis Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza

Owners: What's your side of the story?

If you own or manage Crowne Plaza Memphis Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.