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“Needs Help” 2 of 5 stars
Review of Hampton Inn & Suites Memphis-Shady Grove Road

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Hampton Inn & Suites Memphis-Shady Grove Road
2.5 of 5 Hotel   |   962 South Shady Grove Road, Memphis, TN 38120   |  
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Ranked #9 of 134 Hotels in Memphis
Greenwich, United States
1 review
“Needs Help”
2 of 5 stars Reviewed August 23, 2013

Typical Hampton Inn with very solicitous staff, but undergoing lobby renovations. Front desk at check-in was very unhelpful. Pool area had hard wooden lounge chairs and only a few of them. Pool water looked cloudy and unappealing

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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300 reviews from our community

Traveler rating
    167
    87
    30
    13
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Austin, Texas
Top Contributor
109 reviews 109 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 21, 2013

Stayed here with daughter for college move in. Check in efficient. Room was large with living area & small kitchen, dining area, separate bedroom. Overall clean and quiet, comfy bed, plenty of towels. Carpet could probably use updating. Room showed a little wear, but still fine. Lobby very nice, looked as though it had recently been updated. They were doing some work in the stairway area over the lobby. Breakfast adequate & attendant kept food replenished. Would like to have my coffee in a regular cup instead of paper cup, but I understand necessity for it. Location of the hotel seemed safe. There was a fence around the parking area with plenty of parking spots. Many restaurants nearby. Also a Target and other big box stores at a newish shopping area close by. The one thing I would suggest as a change is to install an automatic opening door at entrance to the lobby as its rather difficult opening the door with luggage.
Planning another stay here for parent's weekend.

Room Tip: Ask for a quiet room on high floor
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
223 reviews 223 reviews
33 hotel reviews
Reviews in 81 cities Reviews in 81 cities
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed August 19, 2013

We spent 4 nights here during our visit to Memphis. Our prepaid rate was very cheap, average including tax just over $100 per night, so this was a great value stay.
Check-in was smooth and staff were always helpful and courteous.

Remembering that it is located in a business rather than tourist area, it is at least a 10 minute drive to any of the local sights; downtown is about 20 minutes away.

The hotel does not have a restaurant but there are probably a dozen food outlets within a 10 minute walk, so that's not an issue.

Breakfast is typical of Hampton Inn, quite adequate for us, although I'm not a fan of re-hydrated eggs.
On one morning the hotel was quite full so we had trouble finding a table to sit at because the overflow area was under renovation; if there is a criticism of breakfast it is the possible shortage of table space.

With parking and internet free this a great place to stay if you have a car.

On the downside we were disappointed that our soap and shampoo were changed after the first night, we had to remind the housekeeper not to replace towels that were hung up and she ran the dishwasher even though we had only used 1 plate.
Without these "environmental" mistakes we could well have rated this hotel excellent.

We did speak about the issues with the Executive Housekeeper who thanked us for our feedback and commented that staff training on these areas was ongoing.

Room Tip: All rooms are probably quiet because the hotel is off the main road, however those to the back of th...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arcadia, CA
Top Contributor
76 reviews 76 reviews
21 hotel reviews
Reviews in 43 cities Reviews in 43 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed August 16, 2013

This hotel, although located about 12 miles out from downtown/Beale Street is actually an excellent place for exploring the Memphis area. It is located just off of Poplar Ave which is a welcome stratight-shot-to-downtown alternative to the "mega-loop" freeway approach to the main tourist areas otherwise imposed by our GPS system (to be avoided during rush hour). For example, our trip to Graceland (in the surburbs) was much more plesant from here than if we were staying near Beale Street (exciting but a bit scary at night).

The staff's great attitude and level of service - and amazing breakfast - were really appreciated for our 3-night stay. The room was in excellent condition and the beds very comfortable in our king bedroom suite. The free coffee 24/7 and WiFi are a big plus - we hope to come back again for vacation!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reston, VA, United States
1 review
5 of 5 stars Reviewed August 13, 2013

The hotel utilization was for a business trip. Very nice hotel with a courteous staff. Spacious bedrooms and bedding extremely comfortable. Kithen area not too large, but enough to offer a moment of great food preparation. Highly recommend.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston TX
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 9, 2013 via mobile

For a 1 night stay after visiting Graceland this place served its purpose. The pool was dirty (bugs and debris). The room was missing the laundry bag. I called the front desk for it and they said they'll bring it up but it never came. I called again...this time they asked if I can come down to get it.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 5, 2013

This is an overall nice hotel with a good location and friendly staff. The complimentary breakfast was above average and the common areas were spacious and well-appointed. Free coffee is available 24 hours a day and wireless internet is included as well.

We got a 2-room suite to accommodate our four-person family. We were disappointed to find that the refrigerator wasn't cold when we arrived--we pulled it out and saw it wasn't plugged in. When we plugged it in, it made a loud noise so apparently was malfunctioning. We reported it to the front desk and the person there offered several solutions including changing rooms and having a maintenance person come look at the refrigerator, but none of the solutions was convenient for us so we lived with the nonfunctioning refrigerator. She did try, though, to fix the problem.

In the afternoon of our second day there was construction in the hallway outside our room and in the room next door, and unfortunately it was at the same time that our toddler was trying to take a nap. There was also construction in other areas of the hotel including off the lounge and on the patio outdoors.

This seems like a nice property overall with a good location and a very friendly staff but the issues that we had were somewhat disappointing. I would still stay at this hotel again if I was in the area.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Memphis-Shady Grove Road

Address: 962 South Shady Grove Road, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Memphis
#9 Business Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Memphis-Shady Grove Road 2.5*
Number of rooms: 131
Official Description (provided by the hotel):
Easy access from Interstate 240 exit 15, East Poplar Ave, third light turn left. Located close to Memphis attractions including Germantown, Cordova, Bartlett and Collierville, TN locations. Stay for a weekend, sporting event or for business. Regardless of the reason you're here, we are glad that you are here. ... more   less 
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Also Known As:
Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis
Hampton Inn And Suites Memphis-Shady Grove Road
Hampton Inn Memphis
Memphis Hampton Inn

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