This is an overall nice hotel with a good location and friendly staff. The complimentary breakfast was above average and the common areas were spacious and well-appointed. Free coffee is available 24 hours a day and wireless internet is included as well.
We got a 2-room suite to accommodate our four-person family. We were disappointed to find that the refrigerator wasn't cold when we arrived--we pulled it out and saw it wasn't plugged in. When we plugged it in, it made a loud noise so apparently was malfunctioning. We reported it to the front desk and the person there offered several solutions including changing rooms and having a maintenance person come look at the refrigerator, but none of the solutions was convenient for us so we lived with the nonfunctioning refrigerator. She did try, though, to fix the problem.
In the afternoon of our second day there was construction in the hallway outside our room and in the room next door, and unfortunately it was at the same time that our toddler was trying to take a nap. There was also construction in other areas of the hotel including off the lounge and on the patio outdoors.
This seems like a nice property overall with a good location and a very friendly staff but the issues that we had were somewhat disappointing. I would still stay at this hotel again if I was in the area.
- Official Description (provided by the hotel):
- Easy access from Interstate 240 exit 15, East Poplar Ave, third light turn left. Located close to Memphis attractions including Germantown, Cordova, Bartlett and Collierville, TN locations. Stay for a weekend, sporting event or for business. Regardless of the reason you're here, we are glad that you are here. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis
- Hampton Inn And Suites Memphis-Shady Grove Road
- Hampton Inn Memphis
- Memphis Hampton Inn