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“Very Average” 3 of 5 stars
Review of Hampton Inn Memphis - Southwind

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Hampton Inn Memphis - Southwind
2.5 of 5 Hotel   |   3579 Hacks Cross Road, Memphis, TN 38125   |  
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Ranked #24 of 134 hotels in Memphis
Atlanta, Georgia
Top Contributor
85 reviews 85 reviews
28 hotel reviews
Reviews in 39 cities Reviews in 39 cities
34 helpful votes 34 helpful votes
“Very Average”
3 of 5 stars Reviewed November 18, 2012

I stayed at this hotel in November of 2012. This hotel was clean overall. The bathroom was fine. The funiture in the suites and the carpet needs to be updated. The carpet overall is in need of replacement especially the carpet in the elevator. The climate in the room was acceptable. The AC in the room was a bit loud but tolerable. The bed was very comfortable and I had no problem sleeping. Everyone I came into contact with was very nice and hospitable with two exceptions. There were two ladies running the breakfast in the morning. The smaller one was very nice and acknowledged your presence. The other one stared at the ground with a frown on her face and one day was walking around in flip flops while serving food. The other issue is that the ran out of papers, and I told the lady up front. She said I could walk next door and get one from the Homewood suites. I felt that if she new she was short then why didn't she walk next door and get them for the people that did not get them delivered to their door. Maybe I am being picky but it rubbedd me the wrong way that morning. The other major plus is that it located close to a lot of places to eat and shop. There was a Red Lobster, Cheddars, Logan's Steakhouse, Olive Garden, Half Shell, among several others. I come to this area a lot and will most likely use it again mostly because of proximity.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Hampton Inn Memphis - Southwind, responded to this review, February 19, 2013
Thank you for your review. My sincere apology that we did not outrageously please you with great customer service but instead we were average. I just wanted to let you know of a few changes that have been made since your stay. We have addressed your staffing concerns in the Breakfast and Front Desk areas; for all our tech savvy guests, the USA Today is now offered digitally by accessing the internet from any wireless device while at the hotel; and we are currently working with a designer to complete renovations on the lobby area and corridor carpets…and this is just the beginning. We hope you will consider staying with us again the next time you are in the Memphis area.
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114 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Chickasha, Oklahoma
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 12, 2012

I stayed for two nights and not once did I have an issue. Usually a non smoking room still reeks of smoke. Mine didn't! The bathroom was huge compared to embassy suites. I had breakfast both mornings and was pleasantly surprised. The buffet was delightful.
My experience with the employees was always positive and the location is great. Last time in Memphis I stayed on Elvis Presley blvd and it was scary. This was a very nice, well kept part of town and I'll definitely go back there again.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Hampton Inn Memphis - Southwind, responded to this review, February 19, 2013
Thank you for the positive feedback regarding your stay with us. We hope to be your hotel of choice should your travels bring you back to the Memphis area. We have refreshed the fitness room and are currently working with a designer to renovate the lobby area. Hope to see you soon.
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Philadelphia, Pennsylvania
Top Contributor
131 reviews 131 reviews
35 hotel reviews
Reviews in 66 cities Reviews in 66 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed October 15, 2012

This is the standard Hampton and the room was OK. The amenities were the issue. Started by wanting a cookie when we arrived after driving 6 hours. Cookies only Mon-Thur, guess the weekend guests don't rate. Went to use the internet and it was unusable, it would take 4-5 minutes to open a page if it did not time out. Thought it might be the wireless so went to the business center for wired with same results. Asked the desk clerk about rebooting the router and he replyed what is a router. I had to make some future reservations, check email and some other accounts but not then. Went for coffee to relax and the three containers were ice cold. Breakfast was icky. The eggs they had looked like dried cottage cheese curds. They also had the premade microwaved egg omlets that were overdone and brown on the edges. Not a good experince for Hampton. Have had good sucess with Comfort Suites and Best Western Plus at about 25-50 a night less. I will stick with them.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Hampton Inn Memphis - Southwind, responded to this review, October 18, 2012
Thank you for your feedback; we understand your disappointment and we certainly apologize for the internet and breakfast issues you experienced. Our complimentary hot breakfast is made up of traditional breakfast items, but may also include local dishes. We appreciate your suggestions and will take them under consideration. On your next visit to the area, we hope you come visit us again so we can provide you with excellent service and the warm Hamptonality we are known for.
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Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed August 23, 2012 via mobile

Lovely stay , great location, breakfast was ample food and choice" good service. Would choose to stay there again.
Loved the southern hospitality that is Tennessee.and will be back for another visit ..

  • Stayed August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Hampton Inn Memphis - Southwind, responded to this review, February 19, 2013
Thank you for the positive feedback regarding your stay with us. We hope to be your hotel of choice (so we can provide you with more Southern Hospitality) should your travels bring you back to the Memphis area.
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poetry
Top Contributor
65 reviews 65 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 20, 2012

Clean room, crisp sheets, excellent breakfast offerings, the kids loved the pool. Good value for the money. Off the main drag, but we were able to get to Beale Street & Graceland without too much bother. We would stay here again.

Room Tip: We were in a room with 2 doubl beds....we are used to asking for a double and getts two QUEEN beds...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Hampton Inn Memphis - Southwind, responded to this review, February 19, 2013
Thank you for the positive feedback regarding your stay with us. We hope to be your hotel of choice should your travels bring you back to the Memphis area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 31, 2012

The outside of the hotel and the lobby were deceiving because it looks very nice until you get to the room. The room was very dark and small for a king suite. The decor was very old fashioned. However, the room was clean. The front desk, housekeeping, and the rest of the staff was very friendly. They had quite a spread for breakfast! It is in a great location. They only have 1 washer and 1 dryer which made it difficult when you are there for a week with a 7 year old ball team. The 1 dryer didn't work half the time we were there. I went down the street to a laundrymat to wash clothes.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Hampton Inn Memphis - Southwind, responded to this review, August 2, 2012
Thank you for sharing a review about your stay with us on Trip Advisor. I understand that the appearance of you room felt outdated, and we are working to correct that. We hope to revamp our guestrooms in the coming months and will take yours and comments like yours into consideration as we do so. I do apologize for any inconvenience caused by our laundry services, and will have our maintenance team look into correcting the dryer issue. I do hope the next time your travels bring you to the area you will stay with us again; we would love to have you. Thank you!
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Chicago, Illinois
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 18, 2012

I booked this room through Hilton's web site. Three parties were lined up at the front desk when I arrived. The first party was told they had no reservations in spite of what the Hilton res center told them. The next two were told smoking rooms were their only choice but were offered cans of Febreeze if the smell was too bad. When I got to the desk, I knew what was coming even though my reservation was for a non-smoking room.

The room didn't smell too bad, though you could tell that smokers had been there. I could see, though, that the desk hadn't been thoroughly cleaned -- there were some sort of grease spots on the surface. The carpet badly needed cleaning -- it was sticky.

Room Tip: Stay away from the 4th floor. It's the smoking floor. The hallway reeks of smoke.
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  • Stayed July 2012, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Hampton Inn Memphis - Southwind, responded to this review, July 20, 2012
Thank you for your review. I apologize that we were unable to accommodate your request for a smoke-free room during your recent stay. We strive to make sure all guests receive the room they are expecting and understand the inconvenience a smoking room can cause. In regards to the cleanliness issues you experienced, please know this is not a norm. The issue has been address and corrective action enforced. Once again, I apologize we were not able to accommodate your room choice and hope you will consider staying with us again should your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Memphis - Southwind

Address: 3579 Hacks Cross Road, Memphis, TN 38125
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Memphis
#17 Family Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Memphis - Southwind 2.5*
Reservation Options:
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Also Known As:
Hampton Inn Memphis - Southwind Hotel Memphis
Memphis Hampton Inn

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