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“Trustworthy Staff” 5 of 5 stars
Review of Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
2.5 of 5 Hotel   |   33 Humphreys Center Drive, Memphis, TN 38120   |  
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Ranked #33 of 134 hotels in Memphis
1 review
“Trustworthy Staff”
5 of 5 stars Reviewed June 3, 2013

My family and I visited for a quick weekend getaway. The staff was very helpful in providing us with fun activities in the area and directions. To eour dismay...we realized my 6 yr old left his 3 DS XL along with the bag of at least 20 games bundled in the covers on one of the beds. Grand total exceeding $2000! After calling and investigation....the staff found it!! Thank you and may God bless the housekeeping staff. We will definitely return...a trustworthy staff is PRICELESS.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, June 4, 2013
I love it when I hear such kind words!! I do trust my staff. We all try our best to do the right thing. I thank you so much for letting me know of your experience. I will certainly pass your comments on to my housekeeping staff. They will be as proud as I am. Safe travels to you and your family. I look forward to your next stay in Memphis!
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163 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
1 review
4 of 5 stars Reviewed June 1, 2013 via mobile

From viewpoint of family with a relative in Baptist East Hospital, the location is great. Right in the middle of the hospital complex with a very short walk to the main entrance of primary hospital facility. Only a few eating choices within walking distance, but only a couple miles from a plethora of choices on Poplar Ave. The hotel isn't new, but I'd guess refurbed within last few years. So there's a small stain on the carpet, slight paint peeling from some trim, but otherwise very clean. Hotel was quiet and front desk very friendly and helpful.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, June 2, 2013
I want to thank you for staying with us at the Hampton Inn Walnut Grove Hotel. We appreciate your business. I was pleased that you were satisfied with the location of our property. I have already addressed the spot on the carpet and the painting issue you described. I hope to see you again soon. Safe travels to you and your family.
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Nashville, Tennessee
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed May 29, 2013

Very nice!! Rarely I thank hotels for the feeling of "being home"...but "Thank You" I really felt welcome here! A lot of employees at other hotels are trained to say certain phrases, but these folks say it like they "Really Do" appreciate you being there. If I opened a Hotel..I would model this hotel and call it "Welcome Home Inn" The only negative is the let employees from the surrounding businesses (All healthcare Businesses) park in their lot, so guest parking is VERY limited. I mentioned this to front desk, but the response was "We are trying to control this" (Note: Employee's of the hospital parking lot was nearly empty [which they are charged a fee to park and work at the hospital] while the hotel parking had 2 spaces left at 8am. (I witnessed at least 23 nurses park and walk away from hotel.) ON THE OTHER HAND.... I passed 4 different children in wheel chairs in the elevator of hotel heading towards hospital....

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, May 31, 2013
I was so pleased to see you enjoyed your stay. We do try to make every effort to provide that "home away from home" service. I am aware of the parking situation and have made strides with the nurses in area buildings to stop parking in our guest parking. You mentioned the children in wheelchairs on the elevators; we do a great deal of business with the hospital as you know we sit right in the middle of Baptist Hospital's campus. We try to make everyone’s stay as comfortable as possible. Thank you for your comments and for choosing Hampton Inn Walnut Grove Memphis! We look forward to your next visit to Memphis as it is our pleasure serving you.
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Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2013 via mobile

Excellent service from very professional and friendly staff. The staff will even call me when fresh cookies are ready in the evening! The rooms are very quiet and clean. Wish each room had microwave and refrigerator.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, May 31, 2013
.I am so happy you were satisfied with our hotel. We do pride ourselves in making sure all your needs are met. We are working to increase the number of refrigerators and microwaves throughout the hotel. I look forward to your next trip to Memphis. Let me know if I can help with future reservations.
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Etters, United States
1 review
5 of 5 stars Reviewed May 17, 2013

we have a king suite and as we walked in my hubby kissed me, saying thank you for picking this room..it was a home away from home, making us feel we were on a 2nd honeymoon..the staff welcomed you with a smile, asking us all the time, are we enjoying ourselves if we needed anything..Room was icing on the cake for us.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, May 21, 2013
Thank you for your kind words. I will pass them along to my staff. We try to make every effort to make sure our guests are happy and satisfied with their stay. I am pleased we met your expectations. We look forward to seeing you again soon. Safe travels to you!!
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Clarksville, United States
1 review
5 of 5 stars Reviewed May 13, 2013

Quality room, slept very well, exceptional service, great location and friendly staff. Loved the extra outlets by the bedside with the USB plugs built in. Very business friendly. Would definately stay here again.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, May 15, 2013
Thank you so much for the kind words. I am always thrilled to hear such great feedback from my guests. I will certainly pass it on to my staff. I look forward to your next visit to Memphis. If you need any assistance with your travel plans please don't hesitate to call on me.
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Kentucky
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 4, 2013

This was a clean, neat hotel that's near the hospital. We were on a long road trip and stopped here for an overnight stay. The hotel is clean, and everyone at the front desk is polite. The main problem I had with the hotel is that the bed tilted. It seemed to be higher on one side than the other, and nothing I did could fix that. The breakfast was good, and had several options.
I think with a little remodeling--fresh paint, new beds--this would easily have been four or five stars for me.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, May 6, 2013
Thank you so much for your comments about your stay here in Memphis. I am so sorry about that bed. I am going to hunt all over this hotel until I find which bed it was unless you would like to give me a call and tell me which room you stayed in. I could sure find it and fix it a lot quicker so no other guest has the same problem. I want everyone to have a good nights sleep here at the Hampton Inn Walnut Grove Memphis. I hope you will give us another try again soon. I look forward to hearing from you. Thanks again and safe travels to you!!
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Additional Information about Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

Address: 33 Humphreys Center Drive, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#33 Luxury Hotel in Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Memphis-Walnut Grove/Baptist Hospital East 2.5*
Official Description (provided by the hotel):
The Hampton Inn Memphis-Walnut Grove/Baptist Hospital East hotel is next to the Memphis business district & has free hot breakfast and complimentary Wi-Fi. Take the complimentary shuttle service to The Baptist Memorial Hospital or discover great shopping at one of the nearby malls. Explore Shelby Farms or visit Beale Street, Graceland, and Sun Studios just a few miles away. ... more   less 
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Also Known As:
Hampton Inn Memphis-Walnut Grove/Baptist Hospital East Hotel Memphis
Memphis Hampton Inn

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