I am Hilton Diamond Member who travels >200 days a year. I have stayed here many times but with the change in management things have gotten really bad. I wrote a compliant to the BBB about somethings that had happened here and now when ever I book a reservation they cancel it.
During my last stay they had a mental patient screaming in the halls at night and threatening to harm the guests. He then flooded the floor and rooms on the ground floor including mine with water by backing up the toilet and bathtubs. This continued for several days and my spouse who was traveling with me became very frightened on several nights. (Picture 2 am being awoken by screaming for hours in the hall) When we asked management about this they acknowledged that patients receiving psychiatric treatment where staying in the hotel. Although they were supposed to have nurses with them some did not. When asked why they were allowed to stay the manager said that the hotel needed the money.
I reported the hotel for health and safety violations to Hilton and the BBB. As a result my I have apparently been banned from the hotel. Stay at your own risk.
- Official Description (provided by the hotel):
- The Hampton Inn Memphis-Walnut Grove/Baptist Hospital East hotel is next to the Memphis business district & has free hot breakfast and complimentary Wi-Fi. Take the complimentary shuttle service to The Baptist Memorial Hospital or discover great shopping at one of the nearby malls. Explore Shelby Farms or visit Beale Street, Graceland, and Sun Studios just a few miles away. ... more less
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- Also Known As:
- Hampton Inn Memphis-Walnut Grove/Baptist Hospital East Hotel Memphis
- Memphis Hampton Inn