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“Southern Hospitality!” 5 of 5 stars
Review of Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
2.5 of 5 Hotel   |   33 Humphreys Center Drive, Memphis, TN 38120   |  
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Ranked #29 of 134 Hotels in Memphis
Saint Louis, Missouri, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Southern Hospitality!”
5 of 5 stars Reviewed December 26, 2012

This hotel was sold out the weekend that we were in Memphis due to several sports tournaments! However, we would would have never guessed it by the way we were treated by the staff. This hotel is the perfect example of southern hospitality at its finest! They were never to busy to say hi or be of assistance. Whether it was directions or a restaurant recommendation, they truly made you feel as though it was their pleasure to help! The staff was top notch! The hotel was clean and well kept! This hotel offers small town charm within the heart of Memphis! I would definitely recommend it to anyone heading out that direction!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, December 28, 2012
Thank you! I am so pleased you enjoyed your stay at the Hampton Walnut Grove. Our goal is to make sure your every need is addressed and to make sure you are a happy guest. I hope to see you back again soon! Again, thank you for your comments, I will forward them to my staff. Happy New Year!
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173 reviews from our community

Traveler rating
    69
    42
    31
    20
    11
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
St. Louis, MO
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 11, 2012

We stayed here with my daughter's soccer team for a College Showcase. Unfortunately, it rained all weekend and the girl's were playing in the pouring rain and mud. The hotel was so nice to offer to wash the girl's uniforms between games since there was no guest laundry on-site. They also allowed us late check-out on our departure date because the girl's had a game that morning and it allowed us the time for the girl's to come back and shower and change into dry clothes. Thank you, thank you soooo much for the extra customer service!!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, December 14, 2012
Thank you for your kind comments. We strive to make sure our guests are taken care of and I am so pleased we took care of you. I look forward to seeing you next time you visit Memphis. Again, thank you!!
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UK
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 8, 2012

We stayed here over thanksgiving, not the best time for an english family as there isn't much going on! Staff very helpful, but the rooms needed some TLC. Parents room had some drywall repair, but not painted, and the bits that had been repainted were pretty obvious! Shower needed some upgrading.

There was no maid service on thanksgiving, which surprised me, although this may be the norm. Several rooms were taken by medical staff in scrubs as the hospital is next door. Don't know if this is normal and they use them as on call rooms or again, just because it was thanksgiving.

Asst general manager was helpful in finding us somewhere to eat thanksgiving evening. Breakfast wasn't as good as some Hampton inns we have stayed at.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, December 14, 2012
Thank you for your comments regarding your stay at the Hampton Inn Walnut Grove Memphis. I want you to know I value your comments and am committed to act on them. I do hope your next visist to Memphis you return to our hotel so we can WOW you and show you we don't just listen to our guests comments, we ACT on them. Again, thank you and I look forward to seeing you again.
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Tahlequah, Oklahoma
Top Contributor
52 reviews 52 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 6, 2012

Met up with family for a weekend of shopping at Memphis and stayed at this Hampton for 2 nights. I have never had a bad experience with Hampton/Hilton. The staff was friendly and helpful, the rooms were clean, beds very comfortable, good wifi, and the rooms although a somewhat older hotel, the rooms were fairly updated. I had never stayed in Memphis and wanted a safe location. This location is on the East side of Memphis next to the Baptist Hospital, and very safe. Quiet tucked away hotel. It is very close to I-240 and I-40 and near many good shopping centers. The value was great! I pre-paid and the room rate was around $60 a night. If going back to Memphis I will definitely stay here again.

Room Tip: If your trip to Memphis is for "Downtown" events, this hotel is not close in location. Bu...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, February 18, 2013
I am so happy you were satisfied with our hotel. We look forward to serving you again and again very soon!! Thank you for your comments!
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Jackson, Mississippi
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 28, 2012

This hotel was booked at the last minute, so I did not expect anything great. I booked two rooms, and both were very clean. The beds were not very comfortable, and one of our rooms requested a roll away cot. The staff was extremely rude when they brought the cot up. They knocked on the door and left the cot sitting outside without even waiting to see if we answered the door. The first night, we discovered that one of the showers did not drain at all and that one of the air conditioners did not work. We did not complain since it is winter. The continental breakfast was wonderful - there was a great selection. The hotel is in a great location if you are not interested in downtown Memphis, although it isn't a far drive to downtown. Overall, the hotel is outdated, but a decent purchase for the price.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, December 14, 2012
I wanted to thank you for staying with us and your comments regarding your stay at the Hampton Inn Walnut Grove Memphis. It is so important to hear from my guests to address the positive and the negative experiences you have at my hotel. I assure you I have addressed your concerns with my staff and they as I am are committed to making sure your stay is a pleasant one and all your needs are met. Again, thank you for your comments. I hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed November 19, 2012

I was in Memphis on business with the hospital so they recommended I stay at the Hampton Inn because it is just across the parking lot from Baptist East. Based on my experience, I will stay ANYWHERE else in Memphis and drive ANY distance to avoid staying here again.
To begin with, the hotel is old and dirty. Rooms are dark and stale smelling. When I woke up the next morning after a restless sleep on the uncomfortable bed, I found a quarter and a dime in the bed along with a pair of dirty socks (none of these items were mine).
The service level was even worse. I called the front desk several times during the stay and only once did anyone answer. I almost missed my flight the next morning because the front desk mishandled calling a taxi to the airport.
I could go on, but this should be enough info to STAY AWAY from this terrible hotel!

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, November 20, 2012
I am so sorry your stay with us was an unpleasant one. This kind of service is unacceptable to me as well. I would like to ask you to please give me a call at the hotel so I can discuss this further with you. This is not how we do business and I’d like to make it right for you. I look forward to hearing from you and again please accept my personal apology as we failed to meet your needs.
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Little Rock, Arkansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

Clean property with great management. I booked two rooms. Second room had noise originating from bathroom ceiling. I spoke to management about it and she "took care of it", no questions asked. I will stay here again next time I'm in Memphis.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, General Manager at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East, responded to this review, November 15, 2012
I am so pleased that you enjoyed your stay at the Hampton Inn Walnut Grove - Baptist East! It is our goal that every guest leave with 100% Satisfaction and if not we are dedicated to making it right! Thank you for staying with us, I look forward to seeing you again soon! Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

Address: 33 Humphreys Center Drive, Memphis, TN 38120
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Memphis-Walnut Grove/Baptist Hospital East 2.5*
Official Description (provided by the hotel):
The Hampton Inn Memphis-Walnut Grove/Baptist Hospital East hotel is next to the Memphis business district & has free hot breakfast and complimentary Wi-Fi. Take the complimentary shuttle service to The Baptist Memorial Hospital or discover great shopping at one of the nearby malls. Explore Shelby Farms or visit Beale Street, Graceland, and Sun Studios just a few miles away. ... more   less 
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Also Known As:
Hampton Inn Memphis-Walnut Grove/Baptist Hospital East Hotel Memphis
Memphis Hampton Inn

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