Met up with family for a weekend of shopping at Memphis and stayed at this Hampton for 2 nights. I have never had a bad experience with Hampton/Hilton. The staff was friendly and helpful, the rooms were clean, beds very comfortable, good wifi, and the rooms although a somewhat older hotel, the rooms were fairly updated. I had never stayed in Memphis and wanted a safe location. This location is on the East side of Memphis next to the Baptist Hospital, and very safe. Quiet tucked away hotel. It is very close to I-240 and I-40 and near many good shopping centers. The value was great! I pre-paid and the room rate was around $60 a night. If going back to Memphis I will definitely stay here again.

This hotel was booked at the last minute, so I did not expect anything great. I booked two rooms, and both were very clean. The beds were not very comfortable, and one of our rooms requested a roll away cot. The staff was extremely rude when they brought the cot up. They knocked on the door and left the cot sitting outside without even waiting to see if we answered the door. The first night, we discovered that one of the showers did not drain at all and that one of the air conditioners did not work. We did not complain since it is winter. The continental breakfast was wonderful - there was a great selection. The hotel is in a great location if you are not interested in downtown Memphis, although it isn't a far drive to downtown. Overall, the hotel is outdated, but a decent purchase for the price.

I was in Memphis on business with the hospital so they recommended I stay at the Hampton Inn because it is just across the parking lot from Baptist East. Based on my experience, I will stay ANYWHERE else in Memphis and drive ANY distance to avoid staying here again.
To begin with, the hotel is old and dirty. Rooms are dark and stale smelling. When I woke up the next morning after a restless sleep on the uncomfortable bed, I found a quarter and a dime in the bed along with a pair of dirty socks (none of these items were mine).
The service level was even worse. I called the front desk several times during the stay and only once did anyone answer. I almost missed my flight the next morning because the front desk mishandled calling a taxi to the airport.
I could go on, but this should be enough info to STAY AWAY from this terrible hotel!

Clean property with great management. I booked two rooms. Second room had noise originating from bathroom ceiling. I spoke to management about it and she "took care of it", no questions asked. I will stay here again next time I'm in Memphis.