We arrived at the hotel after a 5 hour journey with an 8 month old baby and 2 other young children. We had booked a family room and ensured the hotel was 'pet friendly' as we had our dog with us also. Upon arrival, a member of staff rang through to the owner as she was unsure where we were staying. The owner at best can be described as terribly rude! I was made to speak to her on the phone where she denied informing me the hotel was pet friendly (web site stated it was but I had enquired over the phone at the time of booking to be certain). She was awful to me on the phone and when I enquired as to whether or not she was going to allow us to stay I was rather abruptly told to put the other lady back on the phone! We were shattered and the baby had had enough. Eventually we were told we would be allowed to stay. Interestingly another couple were sat in the 'bar' (a gloomy room at best) having the exact same problem.
I would question the websites accuracy in its claims of great hospitality! We would certainly NEVER stay again!
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- Also Known As:
- The Thistle Inn Stranraer, Scotland