Stayed at this hotel for a wedding, which was great. Although there were a few problems with the hotel, the room we were booked into was not clean on arrival, shower was dirty with hairs and dirty soap in shower, they did clean it when we informed them of this.
We enjoyed the food, but had to ask for our starters to be served. The rest of the party were starting to be served their mains when we finally got our starters.
The bar prices changed each round! My wife was charged less then me for the same round and the other people in the round were also charged different prices...
The next morning we had a cold shower and tea and toast for breakfast. This was due to the fact of a 'mains gas leak in Rockcliffe' although the hotel actually uses cylinders and someone forgot to change the cylinders the night before. We were surprised when the hotel wanted to charge us full price for a cold shower and limited breakfast. The manager was fairly rude and stormed away when we tried to discuss a discount.





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Check in / front desk
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