We had booked The Lodge as we were attending a wedding to be held locally. On arrival we found the reception/dining room and bar to be very dated, although the view was breathtaking. Our room was in the main building of the hotel overlooking the loch. The bathroom looked as though it had recently been updated and had a separate shower and very large bath and was decorated to a high standard - although the very modern toilet didn't seem to have the matching toilet seat which tended to slide a little! However, the actual room was not in keeping with the bathroom. Only a double bed was provided whereas I would have expected king/queen bed as provided by most hotels. The wardrobe was non existent and the room had a very outdated mural across the length of one wall showing the view of the loch which was a shame as the real thing was out the window! The room looked dated mainly due to the fact that it was totally clad in wood which might be obvious given the name of the Hotel, but still it was too overpowering.
We went into the bar for pre dinner drinks where I asked for a glass of chardonnay. This unfortunately was served warm and was returned, but alas the second one came at the same temperature. On querying this with the very young and unknowledgable waiter he said that maybe the fridge had broken but he could proivde a different wine from a different fridge if I wanted. We found the food to be excellent and very well presented. Overall the more mature waiting staff were very good but the younger staff seemed to need some guidance, this was borne out when we were not charged for the bottle of wine ordered.
As previous guests have mentioned, it is beneficial to order fresh eggs from the fresh to order menu and then items such as bacon, tomatoes etc., from the hot buffet as the scrambled eggs on the buffet table were totally unrecognisable as same.
On checking out we did have a query with the price charged for food. We had been lead to beleive (and I have checked on their web site since) that the price was £29.95 for 3 courses and items were not priced individually so therefore you felt you had to have 3 courses to get your monies worth. This is not actually the case as the different courses were itemised on the bill. They also charge £1.95 extra if you have cheese which meant my Husband paid the £6.50 allowable for pudding plus the extra £1.95 = £8.45 for a few oatcakes and approx 3 small peices of cheese! The receptionist did apologise that it wasn't made clear on the menu and that each course was priced individually and said she would pass on to management - we shall see?
There was another annoying incident on Friday mid morning when staff decided to burn some old paperwork alongside the Hotel. It was a beautiful day and many bedroom windows were open and guests were having coffee etc., on the balcony only to have the smoke/smell from the fire all around. I did complain to one of the staff but I don't think she could quite grasp the concept of customer satisfaction!
Although some of the points above seem quite negative I would say all in all it was a good place to stay, but it is not value for money with our room coming in at approx £130 a night without dinner and the lack of staff training. The views were breathtaking and you do feel that hotels located in such a position can charge what they like and not put in too much effort because people will always want to stay their. I have also found this in the Lake District - but that's another story. I do wonder what some of our American friends must think when they stay in these places?
- Official Description (provided by the hotel):
- The 4-star Lodge on Loch Lomond Hotel stands on a quiet sandy cove amid some of Scotland's most stunning scenery. With panoramic views of the Loch and mountains it offers a warm, relaxing atmosphere, delicious modern cuisine from the award winning 2 AA rosette restaurant Colquhoun's, stunning accommodation, including rooms with en-suite saunas and loch view private balconies, and a luxury health suite with spa and swimming pool. Perfectly located to explore Scotland, from cities to Highlands ... more less
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- Also Known As:
- Lodge On Loch Lomond Hotel Luss
- Hotel On Loch Lomond
- On Loch Lomond Luss
- Loch Lomond Lodge
- Lodge On Loch Lomond Luss, Scotland