We as a family of 4 spent the day here on 16/10/12. We have stayed here in both caravan and cabin in the past and i just thank god that we were staying on loch lomond this time. The centre was absolutely mobbed which was due to the heavy rain in fairness. We planned to go swimming then have dinner and from the past were aware of the swim/eat ticket. The swimming dressing area was disgustingly dirty with muck, rubbish, hairs etc everywhere. There was a member of staff who i take it was supposed to be constantly cleaning but all they were doing was pushing the mess around the changing area and at no point cleaning inside any of the cubicles. The pool was very busy also with several young teenage boys jumping about mad with no supervision. Dinner didn't start until 5 pm and the Rob Roy bar was packed at 5 past. The service was terrible i had to shout on a member of staff 3 times before the answered and came to take our order. My wife asked what looked like supervisor/manager lady with blonde hair if she could swap chips for a baked potato with her meal and was told due to costs this was not possible? Its never a problem anywhere else in the world!!! When our meals were eventually served there was no cutlery for any of us and it took another 5 minutes to attract a member of staff to get these. The older gentleman supervisor/manager was very polite and helpful and the young man who told us he had not long started also was very good but the blonde manager lady needs a few lessons in customer service mainly from her attitude. Drimsynie when its quiet is a lovely place and i have stayed there in January when its brilliant but this experience would have me thinking twice about staying here again. Johnston Family
- Also Known As:
- Drimsynie Estates
- Drimsynie Estate
- Drimsynie Estate Holiday Village Lochgoilhead, Scotland
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