Booked two nights midweek to attend a wedding not far away and though the room was clean and sea front location lovely that is really where the good points end.
Check in wasn't particularly welcoming - the desk was unmanned initially which I learnt over my two night stay that this was the standard situation - and the receptionist didn't seem to pleased to have been pulled out of the back office/laundry area.
I'm a receptionist myself and have worked for corporate companies and know that any refurbishment has to go through the right channels but I doubt this travelodge has been updated since the 90's, and for such a spacious twin room it had the smallest single beds I've ever seen!
The narrow beds didn't make for a great sleep but the biggest problem was the noise! Our room was on the ground floor with the car park outside the window so people were walking past and talking at all hours. The walls are paper thin so we could hear everything going on in the neighbouring rooms, and in the corridor - so essentially we were surrounded on four sides by noise from other people. At 3.30am on our first night some other guests returned and decided to stand in the corridor talking which kept me awake for a couple of hours... finally managed to get back to sleep around 5.30am and was woken at 8am by staff doing maintenance work and hammering away!
For a non city location in a quiet town I have to say it is probably the worst sleep I have had in any hotel - and that includes city stays. Couldn't even address problems with reception on checkout as it was - again - unmanned!
Yes, it's a budget hotel and I in no way expected any extras but surely travelodge you can afford to spend some money on a lick of paint, a decent bed and some soundproofing!
- Also Known As:
- Travelodge Helensburgh Seafront Scotland
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