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“An outstanding two days.” 5 of 5 stars
Review of BEST WESTERN The Crianlarich Hotel

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BEST WESTERN The Crianlarich Hotel
3.0 of 5 Hotel   |   Main Street, Crianlarich, Loch Lomond and The Trossachs National Park FK20 8RW, Scotland   |  
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Ranked #1 of 2 Hotels in Crianlarich
Glasgow, Scotland
Top Contributor
85 reviews 85 reviews
31 hotel reviews
Reviews in 53 cities Reviews in 53 cities
103 helpful votes 103 helpful votes
“An outstanding two days.”
5 of 5 stars Reviewed January 13, 2014

Just back having orgainised a group of six of us based at the above for a walking week-end. It exceeded our expectations in every way.

The hotel was warm (2nd week of January) thoughout. All the staff we met were friendly & helpful, the food served in the dining room and the breakfast room was extensive in choice and plentiful in quantity. Even with a couple of our chicken dishes coming out cooler than we would have liked, they were replaced immediately with new piping hot ones. The Cullen Skink starter is to be particularly recommended, almost a 'knife and fork' meal on it's own.

Rooms were of a good standard, the beds were VERY comfortable with all of us having a great sleep wherever we were roomed, and the views from the front rooms were spectacular with the mountains & hills snow covered.

One of the rooms only had a rubber attachment on the bath for a shower, inadequate in this day and age, but we understood that there is a refurbishment programme this year, which hopefully will address these areas, as well as the baths without a regulated shower on them.

Even with the above comments, it is worthy of five starts for what we paid. Excellent value for money, a great base to explore the beautiful highland scenery, and a hotel which is clearly well run and managed.

Too many Scottish hotels can leave a guest disappointed on facilities/food/ service. The Crianlarich is NOT one of those. We would ALL be more than happy to return to enjoy all what was offered. Well done to the management and staff for an excellent product.

Room Tip: Front rooms have best views, and even with both a main road and a railway line close by, the excelle...
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at BEST WESTERN The Crianlarich Hotel, responded to this review, January 14, 2014
Good Afternoon
Thank you for your kind comments, myself and the team are delighted that we exceeded your expectations. I am sure the next time you visit you will see further improvements.
I am sure we will see you all again soon.

Kind Regards
Joan Peden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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591 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Stockport, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2014

We have nothing but praise regarding our stay with you over the festive period and cannot thank everyone who was there working hard for our enjoyment and relaxation enough for a wonderful Christmas that we will always have very found memories of.


We wrote an email to thank them for an amazing Christmas experience and especially to say
thank you to all the staff for the wonderful reception, treatment, food and service we received from everybody.

In particular Scott is a credit to the hotel and he really made nothing too much trouble for us right down to a warm bedtime drink for our 5 year old every night.

Joan the manager allowed us to make our room more Christmassy with the spare decorations she sourced for us, we really were grateful.

Its a great base camp for venturing out and about and far exceeded our expectations.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at BEST WESTERN The Crianlarich Hotel, responded to this review, January 13, 2014
Good Evening
Thank you for your kind words, we are delighted that you all enjoyed your stay and that we could help with the decoration for the visit from Santa.
I hope that we see you all again soon

Kind Regards
Joan Peden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 6, 2014

I have contributed to tripadvisor over the years and I tend to say what I think and find.
.
My wife and I have just returned from a New Year Organised Break at this hotel and the title above says it all.

The room we had was had concertina (swing doors) doors into the bathroom.
The service in the restaurant was diabolical.

On the first night we had to wait over an hour for our first course. The main course, which followed, was to say the least was minuscule. The roast pork appeared to have been cut on a bacon slicer. A skilled surgeon could not have made a cut that was so thin. If one had held a newspaper behind it, you would have been able to read it.

A member in our party can only eat Glutton free meals, She had contacted the hotel the previous week to make sure that they were aware of this. On the first night she asked for glutton free bread, only to be told that the Manager was "Down the super market getting some". Our tour manager complained to the manager about the delay in receiving the courses and the size of the portions.

Breakfast on the first morning was no better. It was a buffet style breakfast and we had to wait for the food to be fetched from the kitchen (the restaurant had been open for an hour when we came down to eat) Our friend, again, did not receive her Glutton free bread. The tomato and brown sauce were kept in a bowl along side the food and not on the table. This, when the bowls were empty were not refilled. One of our party found a slice of bread which was thick with mould.

The second night came and the service was no better. The portions were however a little bigger.

Breakfast never improved throughout the stay.

Our tour manager again laid the law down and eventually on the last night, the service was better. This however had us asking "If they could do it on the last night, why could they not do it on the previous nights?"

I could go on and on but must leave it here. You will be pleased to know that our friend did eventually get her Glutton free meals.

In summarising: All of this could have been avoided if there had been a manager present in the restaurant at meal times. The staff were bringing out from the kitchen individual meals, rather than using a "Dumb Waiter". There were, most of the time, 2 or three waiters standing around chatting, rather than clearing away and serving meals. Only one or two members of the staff showed any interest and commitment.(Namely Martin, who was serving on tables, clearing up and wiping the tables, although, as I understand was employed as a "Third Chef", and a Hungarian girl). If ever these two employees leave, the hotel will come to a standstill.

I can't understand how this hotel maintains its "Best Western Status". Will we be returning again? Never .

.

  • Stayed January 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at BEST WESTERN The Crianlarich Hotel, responded to this review, January 13, 2014
Good Evening
Thank you for your review, I am disappointed that you did not enjoy your stay with us. If you would like to discuss your stay with me in detail please contact me by e-mail at gm@crianlarich-hotel.co.uk or by telephone on 01838 300 272

I look forward to hearing from you.

Kind Regards
Joan Peden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 3, 2014

We stayed at this hotel for the 5 days over Christmas 2013.
The staff were excellent and were keen to assist with any enquiries we had.
The food was excellent and second to none, and being a vegetarian, this is not something I can say too often.
The rooms were spacious & clean and the hotel log fires were a welcoming site when coming in from the Cold & wind.
I would not hesitate to recommend this hotel and we will certainly be staying there again.
Well Done to all the staff for making our Festive stay a very enjoyable one.
5 stars to all.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at BEST WESTERN The Crianlarich Hotel, responded to this review, January 14, 2014
Thank you for your kind comments , Myself and the team are delighted you enjoyed Christmas with us. We hope to welcome you back soon

Kind Regards
Joan Peden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2013 via mobile

We stayed 28 and 29 December hotel looked very festive and welcoming. When ee got inside we werent dissapointed. Room was warm and clean hot water was very hot hi fi worked well staff friendly and helpful.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at BEST WESTERN The Crianlarich Hotel, responded to this review, January 14, 2014
Thank you for you kind comments, we are delighted you enjoyed your stay with us and we hope to welcome you back soon

Kind regards
Joan Peden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakley, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 28, 2013

Stayed at hotel with our dog Misty the Labrador, absolute fantastic, staff were brilliant, rooms were spotless, food was terrific , especially the pizzas, great location for walkers , only thing i would say pricey alcoholic drinks, other than that well done to all staff for food and service

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at BEST WESTERN The Crianlarich Hotel, responded to this review, January 14, 2014
Thank you for you kind comments, we are delighted you enjoyed your stay with us and we hope to welcome you back soon

Kind regards
Joan Peden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Airdrie, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 27, 2013

We have visited this hotel a few times, sometimes just for a drink, at other times for overnight stays. We stayed in December 2013 for a céilidh. Great food and fantastic service from arrival to departure. the staff were very friendly and couldn't have been more helpful. We had a family room which was spacious and comfortable with a nice view of the mountains as well.

Room Tip: Ask for a room facing Ben More
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managercrianlarich, Manager at BEST WESTERN The Crianlarich Hotel, responded to this review, January 14, 2014
Thank you for you kind comments, we are delighted you enjoyed your stay with us and we hope to welcome you back soon

Kind regards
Joan Peden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN The Crianlarich Hotel

Address: Main Street, Crianlarich, Loch Lomond and The Trossachs National Park FK20 8RW, Scotland
Phone Number:
Location: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Crianlarich
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Crianlarich
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN The Crianlarich Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
Scottish hotel near Glencoe and Loch Lomond. BEST WESTERN The Crianlarich Hotel is an award winning, comfortable and well-appointed 36 bedroom, 3-star hotel in Scotland and is uniquely located within easy reach of Glencoe, Loch Lomond, Loch Tay & Killin and Oban & the Western Isles.Built in Victorian times, this independently owned Scottish hotel offers year round special breaks and is a perfect venue for meetings and functions and wedding receptions in Scotland.Wining & dining in our Scottish bar & restaurant. We are pleased to offer dining all day within Highland Lounge which has been awarded an AA rosette, and in our public bar we stock a wide selection of beers, carefully selected wines and award-winning Single Malt Whiskies from traditional Scottish distilleries. ... more   less 
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Also Known As:
The Hotel Crianlarich
BEST WESTERN The Crianlarich Hotel Scotland

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