I wrote the first part of this review while we sat at our table waiting for our main course.
I addressed the note to the manager-owner and sent it to reception via email before we finished our meal.
"We arrived today, 5 September 2009, and are still in the process of having dinner. It is now 10:25 PM. Our experience so far at your property has been very unsatisfactory.
We entered the lounge at 8 PM for an 8:30 PM dinner seating. After obtaining some drinks we were twice offered a wine list in the space of an hour. It never arrived.
At 9:35 PM we were seated for dinner. After several attempts to obtain a wine list I went to the bar and ordered a bottle of wine. I ordered the least expensive wine I could find, not due to cost, but since everything about our experience to that point was disappointing.
Our Amuse Boche came before I could get our wine. Our starters came before our wine. I sent them back. We even managed to get some water - eventually.
We have now gotten and eaten our mains. It is 10:30 PM.
The food is very nice but unfortunately our experience leaves us with a very poor opinion of your property.
We are here for another night.
I would like to speak with you and would also hope that the disappointments of this evening are not repeated."
So, where we contacted by the manager-owner. No. This property advertises itself as "family operated". We were told the owner was present. I must conclude he was not interested in the welfare of his customers.
As for the food. Generally it was good. A few of the portions were small. The Amuse Bouche was repetitive. Either a small sorbet or an oyster- both dinners. The soup served between the starter and main is a small demi-tasse.
We stayed in the newer rooms. The rooms were comfortable. The bed was a bit small. It seemed to be short of queen size. The reading lights on the each side of the bed are not separately controllable. Either both are on or off. Weak Wi-Fi in the main building but no reception in the rooms across the courtyard.
Breakfast was unremarkable. A small glass of orange or apple juice. Some menu choices of cereals, plate of berries and a half of a grapefruit. The hot options were pretty much the standards.
No offers or interest in providing any local information from the staff and reception. On our second day they did not even ask when we would like a time for dinner.
Service was much better the second night when there were fewer people dining however by then the failures of the first day and the lack of interest from the owners had pretty much set the tone of our visit.
Our advice. Look elsewhere.
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- Also Known As:
- Monachyle Mhor Hotel Lochearnhead
- Monachyle Mhor Callander
- Monachyle Mhor Balquhidder, Scotland